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Version:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 17.12.2015
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Question:

After I have installed Allplan, the program no longer accepts the parallel dongle connected to the computer. Allplan starts as a viewer.
What can I do?



Answer:

The dongle query changed with Allplan 2013. The dongles causing these problems are usually parallel dongles that are connected to a port (LPT3) that was added later.

Determine the I/O range of the LPT port:

Open the Control Panel and then the Device Manager.

  • Select "Ports -> ECP Printer Port" for a direct parallel port.
  • Select "Multifunction adapter" and the corresponding port for a parallel adapter (e.g., SUNIX).


Properties -> Resources

Note down the first value in the first line below resource settings.

For example:

Resource typeSetting
I/O range0378 – 037F
I/O range0778 – 077F



In this example, the value is 0378.

Open Allplan's license settings:
Services application -> Utilities -> License -> License Settings

Switch to:
License check tab -> Specify searching order ... (or environment variable...)

Enter theI/O value followed by a "p"in the "HL_SEARCH=..." box. For example,
0378p

Click "OK" and then "Apply".


Download PDF  FAQ_EN_Parallel_dongle_is_no_longer_accepted_after_i...
Version:  Allplan 2019 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Last modified: 17.10.2018
1 user(s) found this FAQ helpful

Question:

What can I do if Allplan no longer starts after I have upgraded and the following messages appear?
Allplan
Stop

...

After this, Quality Reporter displays an error report.



Answer:

Exit Allplan on all workstations and do the following:
Open the Services application and make a note of the path to the 'central file storage folder', which is displayed in the Services application window.
In addition, check whether the workgroup manager line is followed by 'Yes' or 'No'.

Open the central file storage folder in Windows Explorer.

If the workgroup manager line is followed by
'Yes', open the NET subfolder.
'No', open the PRJ subfolder.

Find the 'project.dat' or 'project.Dat.xm' file in the NET or PRJ folder and rename it 'project-old.dat'.

After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> OK -> Restore project management file -> OK
The program creates a new, correct project management file and you can start Allplan again.



Note:

If you come across error messages while doing this, please email the following information to support@allplan.com:

  1. Describe exactly what you did before the error or crash occurred.
  2. The error message itself (as a screenshot).
  3. The log file (trace).
    https://connect.allplan.com/en/faqid/0001a27a.html
  4. A Hotinfo support request with question 01.
    https://connect.allplan.com/en/faqid/20130823123806.html
Download PDF  FAQ_EN_Allplan_does_not_start_after_upgrade_Stop_mes...
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