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Version:  Allplan 2019  | Last modified: 12.11.2018
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Information:

This document provides further information on installing Allplan 2019.

Backing up and archiving data:

We strongly recommend that you back up and archive all your data before you upgrade to Allplan 2019.


How to install


You can find detailed instructions on how to install Allplan 2019 in the following places:

- After you have downloaded and unzipped Allplan 2019, you can find the ‘install.chm’ file in the following folder: C:\Users\Public\Documents\Allplan 2019\HelpFiles\English.

- Use the following link:
https://webdrive.allplan.com/s/4LrjrymoxESzC6p and open the General\Installation help\2019 folder.


Please read these instructions before you install Allplan 2019.

System requirements for Allplan 2019

https://connect.allplan.com/en/faqid/20180608093815.html

How to handle licenses when upgrading to Allplan 2019

https://connect.allplan.com/en/faqid/20180608092654.html



Some notes on installing Allplan 2019

If you want to switch from Allplan 2016/2017/2018 to Allplan 2019, you can choose between three installation options. We recommend using the second option: first-time installation and copy data from Allplan 2016/2017/2018.

1. First-time installation

This option installs Allplan 2019 to a new folder without affecting any other Allplan installation (2018 or earlier). Setup does not transfer any data or settings to the new installation.

If you want to transfer data later, you have the following options:

You can uninstall Allplan 2019 and then upgrade from Allplan 2016/2017/2018.
You can integrate the data manually (requires administrative knowledge).

2. First-time installation and copy data from version

This option installs Allplan 2019 to a new folder without affecting any other Allplan installation (2018 or earlier). You can configure Setup to automatically copy the office standard (\std), projects (\prj) and user data (\usr) from Allplan 2016/2017/2018 to the new installations folder.
This duplicates the data: You can use all projects, defaults and resources both in Allplan 2018 and in Allplan 2016/2017/2016. This way, you can test the new version without losing your 'old' Allplan version.
Bear in mind, though, that you should not mix data from different versions. Merging data later involves considerable time and effort.

2a. Continue with first-time installation and copy data from version

This option is available when you have already used the second installation option to install <Product_Version> to a computer that accesses the same data server. As a result, the data are already available.

3. Upgrade and transfer data from Allplan 2016/2017/2018

This option installs Allplan 2019 to an existing folder, converting Allplan 2016/2017/2018 to Allplan 2019 and transferring all important settings. Afterwards, you can no longer work with Allplan 2016/2017/2018.
This does nor affect earlier Allplan versions (Allplan 2015 or earlier).


Installing on a network:

  • If you work in a network environment (one common central file storage folder), you must upgrade all workstations to Allplan 2019. Beforeyou start installing, make sure that all workstations can be upgraded. For technical reasons, it is not possible to mix installations of different major releases. Any related problems area not covered by service contracts.
  • During the upgrade, Allplan 2016/2017/2018 must not be running on any workstation.
  • When installing with Workgroup Manager, make sure all workstations are checked in before you start upgrading.





Converting the data:

Data from earlier Allplan versions need to be converted to version 2019. Allplan 2019 automatically converts the data of a project you open. Click here for instructions on how to convert all projects in a single operation:

https://connect.allplan.com/en/faqid/20090408124904.html


IBD 2019

Click here for instructions on how to get your activation codes for Allplan IBD:

https://connect.allplan.com/en/faqid/20110912113530.html

Download PDF  FAQ_EN_Hotletter_2019.pdf
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 20.09.2018
1 user(s) found this FAQ helpful

Question:

How can I transfer the license permanently to a new computer?
How can I temporarily transfer the license of a registered computer to a different computer?
How can I interchange the licenses of two registered computers?



Answer:

If you activated the license online by entering a Product Key, you can return the Product Key and then use it for a different computer. You can return and activate the license only if the computers have Internet access. The computer where you want to return or activate the license does not have to be online all the time. It is enough if it is online while you are returning or activating the license.


Returning a license
To return a license in online mode

  • Open the &apos;License settings&apos; dialog box: Services application -> Utilities -> License settings
  • Write down the Product Key for the license you are returning.
  • Click License activationon the left. Then click the license you want to return.
  • Click Return license.


You can now activate the license on a different computer.


Activating a license
If you want to transfer the license permanently, you can activate a license while you are installing Allplan or after you have installed Allplan. By activating a license, you connect the license with the new or other computer. As a result, you can start Allplan on this computer.
If you want to transfer the license only temporarily, install Allplan as a viewer on the second computer and
activate the license later.

To activate the license during installation:
Start Setup and follow the instructions displayed.

  • In the &apos;Installation Option&apos; dialog box, select the &apos;Enter Product Key&apos; option and click &apos;Next&apos;.
  • Enter your Product Key.
  • Click &apos;Activate license&apos;.


To activate the license after installation:

  • Open the &apos;License settings&apos; dialog box: Services application -> Utilities -> License settings
  • Click License activationon the left.
  • Enter your Product Key.
  • Click Activate license.



Here comes a practical example:

If you want to use a Product Key for running Allplan on two or more computers, you must use computer A to return the license before you can use this license with computer B. To return the license, open the Services application -> Utilities -> License settings -> Return license. If this computer always uses the same Product Key, you can find this Product Key in the box below License activation. This box always displays the last Product Key entered.

If you switch between several licenses, it is a good idea to save the Product Keys used in a text file on the desktop. This way, you can copy the Product Keys quickly and easily to the license settings.


Notes:

You can also find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Click Profile -> License administration.
Only administrators can use this function.

Download PDF  FAQ_EN_Transferring_license_to_a_new_or_another_comp...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014  | Last modified: 17.09.2018
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Question:

How can I check out a laptop and resume work as a normal CAD user with my usual settings and privileges?



Answer:

Log on as the Allplan administrator to the laptop.



Step 1: add computer to Workgroup Manager
The laptop needs to be integrated in the workgroup so that it can be used for data storage (data server). Do the following:

Create data folders:
Create a folder - &apos;Nemdata&apos;, for example - on the laptop and share it (full control).
Create the &apos;Allplan&apos; subfolder in this folder. Create two subfolders - &apos;usr&apos; and &apos;prj&apos; - in the Allplan folder.
In this example: &apos;...\Nemdata\Allplan\prj&apos; and &apos;...\Nemdata\Allplan\usr&apos;

Add computer:
Start the Services application -> Workgroup Manager -> Administer projects and computer
In the "Remote projects" area on the left, click on Workgroup Server with the right mouse button and select Add computer on the shortcut menu.
Find the computer you want to add, open the local share and select the folder with the &apos;usr&apos; and &apos;prj&apos; subfolders (in this example: &apos;COMPUTERNAME\Nemdata\Allplan&apos;). Confirm by clicking OK.

Install the "Microsoft Loopback Adapter" driver.
This driver is necessary so that network services are always running on the laptop.
Please refer to Allplan Connect for a detailed description: https://connect.allplan.com/en/faqid/000162ae.html


Step 2: move user folder (optional)
Allplan 2013 and later: the user will be move automatically
(Start the Services application -> Workgroup Manager -> Administer users
Click with the right mouse button on selected user who is going to work on the laptop outside the network environment.
Select Properties
In the field user folder select the laptop
Repeat step 2 if several users are to work with the laptop.

Note:
If user folders have been moved to the laptop and this laptop has been checked out, the user in question can only work with the laptop and not in the office.)


Step 3: define project owner
A user can only move a project if he/she is the owner of this project.
The ownership of a project can only be changed by an Allplan administrator (or the owner of the project).
Allplan -> File -> ProjectPilot - Admin... ->
Click the relevant project with the right mouse button and select Properties on the shortcut menu.
Now you can define the owner.


Step 4: move projects
Log on as the user who wants to check out the laptop.
Start the Services application -> Workgroup Manager -> Administer projects and computer
In the "Remote projects" area on the left, select the computer with the projects you want to move.
Drag the projects one after the other to the laptop to be checked out.


Step 5: check out laptop
Start the Services application -> Workgroup Manager -> Administer projects and computer.
Click on your laptop and click on Check out at bottom right.
Confirm the message indicating that there are still user folders on the computer to be checked out.
Enter a comment and click OK. This comment is displayed if users in the office try to access a project on the computer checked out.
Specify which parts of the office standard are to be copied to the laptop and click OK to confirm.



Conclusion:

Now you can remove the laptop from the network and edit your projects when you are out of the office. To make sure that the projects are not changed in the office in the meantime, the projects that are on the computer checked out are locked for the CAD users on the network. These users see the comment you entered when you checked out the computer.


Note:

  • Only the local computer can be checked out (you cannot check out a different computer in the network).
  • Projects on this computer must neither be locked nor in use.


Download PDF  FAQ_EN_Workgroup_manager_checking_out_computer_and_w...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 07.08.2019
3 user(s) found this FAQ helpful

Question:

I purchased the license server. How can I install and configure the license server?



Answer:

Allplan is using since version 2016 a new protection system. Licensing is based on CodeMeter by Wibu Systems AG since then. You can no longer use NemSLock Server with Allplan 2016 and higher.

Allplan requires a Product Key. Using this key, you can activate your license online. The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.
You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Note: The license is downwards compatible til version Allplan 2016-1-4 even if a higher version is displayed.



To install the license server, download the software for the license server from Allplan Connect
or from our FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2017/DoWn-License_Server_Setup.zip

The Wibu license server is part of the CodeMeter driver, which is installed along with Allplan. If you have already installed Allplan on the license server, you do not have to install additional software. But you can also install the license server separately; you do not have to install Allplan.
In any case, install and activate the license server before you install Allplan on the clients.

You can activate a license in online mode only if you have ...

  • Internet access
  • a Product Key
  • a license server license; you cannot use other licenses with the license server.




Installing the license server

  • You must install the license server on a 64-bit Windows system.
  • Start License Server Setup on the computer you want to use as the license server.
  • Click Install.
  • Start the license server by starting the License Settings program. Go to the License activation area, enter your Product Key and click Activate license.
  • If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
  • Afterwards, start CodeMeter Control Center.

To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen: enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

  • Select Configuration -> Server -> Access server in the Network server area and click Activate.
  • Click Apply.



Configuring the license server (optional)

You can use the CodeMeter WebAdmin application to administer the license server.
To start and stop the license server service, you can use CodeMeter Control Center.

  • CodeMeter Control Center -> Action -> Start or Stop CodeMeter Service


Access control
By default, all users on the LAN, who have installed the CodeMeter driver, can use a license from the license server.

  • Basic access control: you can enter a list of client computer names or IP addresses that are allowed to access the license server.
  • Advanced access control: you can specify global access rules (for all licenses) to control access to the licenses.


License tracking
To activate license tracking, you have to set the HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\LogLicenseTracking registry entry to 1 and restart CodeMeter Service.

After having activated this key, you can use CodeMeter WebAdmin to create a report showing details about the licenses used over a specific period of time. To do this, open CodeMeter WebAdmin and go to the 'Server' - 'License Tracking' page. Select the period of time and the license for which you want to generate a report. Then click 'Create report'. If you click a single bar, you will get detailed analyses per day or per hour.

CodeMeter WebAdmin saves the reports to C:\ProgramData\CodeMeter\Logs.



Installing and configuring clients

Note for Version 2016: Install at least Allplan 2016-1-4 on the clients.

The license server license will be detected automatically on the network.
Install Allplan on the clients. When you are prompted to select the license file, click Use active license. Follow the installation instructions.

  • You do not need to activatethe clients.


Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.

After having installed Allplan on the clients, you can use the 'License Settings' dialog boxto configure license selection.
Services application -> Utilities -> License settings

Areas:

  • License activation: this area is not relevant to clients taking their license from the license server.
  • License selection: use this section if you get the license from a license server or if you have several licenses and you want to select the preferred license.
  • Start as a viewer: click this button if you want to start Allplan as a viewer.



License selection

You can see the names of the available licenses with their seat numbers.
The 'Available' column indicates how many licenses are still available. Click the dropdown arrow to see a list of users currently working with a license.

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click 'Update' to see the licenses of the license server. Use semicolons to separate several server names.


Note:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350 unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Download PDF  FAQ_EN_Installing_and_configuring_the_license_server...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 08.05.2019
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Question:

Suddenly, one of the following error messages pops up: "This license is no longer available", "CmActLicense runtime system is not installed!" or "NemAll_DataResource20.dll: Start Error 102". After this, Allplan does not start anymore. How can I solve this problem?


Answer:

The local Windows service, which is used by licensing, is not running correctly.

If communication with the local Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans.
You can find this folders in the following path:
C:\Program files (X86)\Codemeter
C:\Program files\Codemeter
C:\ProgramData\CodeMeter

Then restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



Important note:

Follow this link to find out how to configure the virus scanner in conjunction with real-time scanning. Exclude all Allplan folders with their subfolders from virus scans. You can display the paths to the Allplan folders in the Services application window.

https://connect.allplan.com/en/faqid/20091126145752.html


Download PDF  FAQ_EN_Windows_service_for_licensing_is_blocked_by_v...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 17.07.2019
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Question:

How to update the license server and the licenses?



Answer:

Allplan 2016: Before you do anything, make sure Allplan 2016-1-4 or later is running on all clients.
Allplan 2017 and higher: Check the version of the license server as described below and update the licenses.

1. Updating the license server
Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settings program.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.
If this is so, update the license server. Download the software for the license server from Allplan Connect

or from the following link.

https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

The package is in the folder

/Allplan/Lizenzserver/2018/

Start the new License Server Setup on the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

  • Click Install.
  • Click Exit.

If you have not yet installed the license server or if you have not switched to Allplan 2016 or higer until now, you can find detailed step-by-step instructions at
https://connect.allplan.com/en/faqid/20150618084450.html


2. Updating the licenses
Update the licenses at the license server as follows:

  • Start the License Settingsprogram on the server.
  • Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
  • As you can see, the 'Update license' function is now available.
  • Click Update license.
  • If your license includes configurations for several seats, you must update each license separately.

Note: When updating the license it can be that you will receive a higher version of the license as the version of Allplan you are using. The license is downward comatible and can be used until Allplan 2016.

Download PDF  FAQ_EN_Updating_license_server_and_licenses_.pdf ...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 20.09.2018
1 user(s) found this FAQ helpful

Question:

I cannot activate Allplan. When I enter the Product Key, the "no Internet connection" message appears even though the computer is connected to the Internet. Which ports are required? Are there any settings for the proxy server?


Answer:

License activation accesses the internally used URLs

https://lc.codemeter.com/59885/gateways/getLicenses.php and
https://lc.codemeter.com/59885/gateways/getTicketInformation.php.

Make sure the proxy server does not block these URLs.
Try to activate the license again.

Download PDF  FAQ_EN_License_activation_-_no_Internet_connection_w...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 09.07.2019
4 user(s) found this FAQ helpful

Question:

My computer does not have Internet access, but I would like to activate the license with the Product Key. What can I do?


Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access (offline licensing). Offline licensing is particularly useful if some Allplan computers in your office do not have Internet access and do not use a license server either.

If the computer without Internet access and the computer with Internet access are neither close to each other (for example, the computer in the office hasInternet access, but the computer at home does not haveInternet access) nor connected with each other (for example, using LAN), offline activation is not very suitable, as you have to access both the computer with Internet access and the computer without Internet access.

Requirements for activating a license offline:

  • You have a valid Product Key.
  • You have installed Allplan on the computer without Internet access (for example, as a viewer).
  • You have another computer with Internet access.


Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

  • Creating and uploading the license request file
  • Downloading and importing the license update file
  • Creating and uploading the receipt file


The online computer uses the following web page:
http://lc.codemeter.com/59885/depot/index.php


Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Therefore we strongly recommend that you use meaningful names for the files. For example, the name could include the name of the computer and the Product Key or the words “license” and “receipt”.
This is particularly important if you want to activate several computers offline.


Answer:

A: Activating licenses offline

To activate licenses, use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area.
If you have a stand-alone license, the name of this container is Allplan GmbH and its number is 327XXXXXXX.

Select this container and click Activatelicense on the right. Select
Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.

You can see your license and all available updates, which should be selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your computer.

To do this, go to CodeMeter Control Center and click File-> Importlicense.


You can see the activated license in the Services application -> Utilities -> License settingsand you can now use this license for Allplan.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan GmbH license with the number 128-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.




B: Returning licenses offline

You can return licenses in the same way:
Start CodeMeter Control Center and select the container with the license (Allplan GmbH with the number 128-XXXXXXX). Then click License update -> Next -> Create license request.
Here, too, create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Here, too, go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Move license.
Click Offline License Transferat the bottom on the right.
You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload request now.
Then click Download license update file now. Download the file and import it. To do this, go to CodeMeter Control Centerand click File -> Importlicense.

Then create a receipt by clicking License update -> Next -> Create receipt.
Upload this receipt file using the web page.
To do this, click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.

The license is now available again and can be used on another computer.

Download PDF  FAQ_EN_Activating_license_offline_(without_Internet_...
Version:  Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Last modified: 15.11.2017
1 user(s) found this FAQ helpful

Question:

How can I update cross-section catalogs or install country-specific cross-section catalogs in Allplan 2011 and later?



Answer:

To install and save cross-section catalogs in Allplan 2011 and later, select Tools -> Defaults -> Cross-Section Catalogs. A dialog box opens. You can find a folder symbol and a disk symbol at bottom left.

To install cross-section catalogs, use the folder symbol. Another dialog opens, where you can select the cross-section catalog file you want to install. Select the file to be installed and click "Open" to confirm. This installs the corresponding cross-section catalog, which you can now use in Allplan.
To install country-specific cross-section catalogs, select the "Ing" folder, which was created when you installed Allplan. You can find it in the Allplan installation path (e.g., c:\Nemetschek\Allplan 201x\New\Ing - more information on the Allplan installation path is provided below in the "Notes" section).
This folder includes the country-specify cross-section catalog files.

To save a custom cross-section catalog, use the disk symbol. Another dialog opens, where you can select any folder to save the cross-section catalogs currently used in Allplan.



Note:

To update cross-section catalogs, you may need administrator privileges. If necessary, log on as an administrator before you start the update.

To use the cross-section catalogs for a specific project only, set the path settings for the cross-section catalogs of this project to project before you install the cross-section catalogs. In Allplan, open the "File" menu and select "Open Project..." Click the corresponding project with the right mouse button. Select "Properties". A dialog box opens. In the "Path settings" area, set the "Bar and mesh cross-section catalogs" to "Project".

To determine the path where Allplan is installed, use the Services application and select Service -> Hotline Tools-> showcfg. The Services application window shows the path of the Allplan installation folder.

The following abbreviations are used for the country-specific cross-section catalogs in the file names (axyzqusr.txt):
aut Austria
bel Belgium
bra Brazil
bul Bulgaria
deu Germany
eng England
fra France
hol Holland
hrv Croatia
ita Italy
kor Korea
pol Poland
rum Romania
rus Russia
slk Slovakia
svn Slovenia
swi Switzerland
tch Czech Republic
ung Hungary
usa USA

Download PDF  FAQ_EN_Updating_cross-section_catalogs_(Allplan_2011...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 26.07.2019
3 user(s) found this FAQ helpful

Question:

Allplan does not start. When you open license selection in the license settings, you can see the following message: "Cannot find a license for running Allplan." Sometimes you might also see one of the following error messages: "This license is no longer available", "CmActLicense runtime system is not installed!" or "NemAll_DataResource20.dll: Start Error 102". Allplan no longer starts after these messages. How to solve this problem?

Answer:

Check the following points:

On the client:

Open the license settings: Services application -> Utilities -> License settings

1. Has the license been blocked on the client?
Check the 'License selection' area to find out whether your license has been blocked. This is indicated by the symbol. If the license is blocked, Allplan cannot use it.
Click this symbol to unblock the license again. If you want, you can select the check box in front of the license to select it as a favorite. Allplan will then prefer this license.
If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.


2. Has the server been found?

Select the 'Find license server automatically' option. You should now see the license provided by the server.

Note: In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually.


3. Is the local Windows service, which is used by licensing, running correctly?

If communication with the local Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans. You can find this folder in the following path: C:\Program files (X86)\Codemeter or C:\Programme (x86)\Codemeter

Then restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.


On the license server:

4. Is the 'Start network server' option active?

Start CodeMeter Control Center on the server.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

  • Select Settings -> Server -> Access serverin the Network serverarea and click Activate.


Update the license settings on the client. To do this, click Updateor open the dialog box with the license settings again. You should now see the license on the client.


5. Restart the license server service on the server

To start and stop the license server service, you can use CodeMeter Control Center.

  • CodeMeter Control Center -> Action -> Stop CodeMeter Service
  • CodeMeter Control Center -> Action -> Start CodeMeter Service


Update the license settings on the client. To do this, open the dialog box with the license settings again. You should now see the license on the client.


6. Is the virus scanner blocking the Windows service, which is used by licensing, at the server?

If communication with the Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans.
You can find this folder in the following path: C:\Program files (X86)\Codemeter or C:\Programme (x86)\Codemeter
In addition, exclude the C:\Program Files\Allplan GmbHfolder.

Then restart the license server service:
If the service is running, stop it and restart it.


7. Check the firewall

Allplan communicates with the license server via TCP/IP. By default, communication is via port 22350 unless you change the port in CodeMeter WebAdmin. So you need to configure the firewall accordingly.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

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