Have you tried following the online help?
Can you describe what you do and what you get?
Yes, and I have seen a video, but at the moment of inserting the image, Allplan stops behaving as in the video; no split screen with my model and the image, only a gray window (Captura de pantalla 2021-04-05.png).
What version of Allplan are you using?
2021.1.0 - The same happened with 2021.0.7, and also with 2020.1.10.
I contacted Support and was asked to send them the image I was trying to insert. I sent them two images, as the program does the same thing regardless of which image it is. No news since then.
I would like to know if it works for others, and then it is a problem of my installation, or it happens to all of us, and it is a problem of the tool.
Thanks and Greetings