How can I install a hotfix?
Allplan automatically downloads hotfixes and installs them the next time you start Allplan.
To define settings in Allplan, open the ? menu and select Update Allplan.
Click the Find now button to find updates and install them the next time you start Allplan.
1. Downloading hotfixes manually
You can also download hotfixes manually.
Open our homepage
(http://www.connect.allplan.com) and select
The current hotfix and previous hotfixes are available for download.
Before you can download data, you must log in to Allplan Connect
2. Installing hotfixes downloaded manually
You can install the hotfixes downloaded by double-clicking the file. Make sure both Allplan and the Services application are closed.
Hotfixes are installed one after the other in the correct order. In other words, you must download and install Hotfix 2014-1-1 before you can install Hotfix 2014-1-2.
3. Working with Workgroup Manager
If you work with Workgroup Manager and another user has already downloaded the hotfix, you can see the following message:
There are currently no updates available.
In tis case, the hotfix is in the Downloadfolder on the server. In Allplan select ?-> Update Allplan. Choose one of the following options to install the hotfix the next time you start Allplan:
- Install updates automatically-> the next time you start Allplan, the program will install the hotfix without asking you again.
- Download updates, install manually (recommended)-> the next time you start Allplan, a dialog box opens and you can decide whether you want to install the hotfix.
The default setting is
'Download updates, install manually (recommended)'.
How can I restore a lost building structure or layout structure?
To restore a lost or corrupt building structure or layout structure, you can do the following:
- Close Allplan.
- Open Windows Explorer, go to the central file storage folder of Allplan and open the "Prj"folder. Open the corresponding project folder and the "BIM" subfolder.
If the "Same folder name as project name" option is not selected for the project, a number is used for the folder name in the "Prj"folder. In this case, open the Services applicationand select the woprohotline tool (Services application -> Service -> Hotline Tools -> wopro). Select the corresponding project by double-clicking its name. An information dialog box shows the folder and file name of the project.
- You can find an XML file for each structure in the BIM subfolder.
Objects derived from building structure:
Allplan_BIM_LevMo_"name of model".xml
- To restore the building structure from a backup, rename the existing file "Allplan_BIM_BuildingStructure.xml" "Allplan_BIM_BuildingStructure.xml.old", for example.
- Switch to the "Backup"folder, which you can also find in the"BIM"folder.
- Select the most recent file that had been created beforethe building structure was deleted, for example, "Allplan_BIM_BuildingStructure.xml.27.5.2008--10-32-21.bak". The characters in bold indicate the date and time of the backup. Copy this file to the "BIM"folder.
- Rename this file by deleting the characters after ".xml". Now the file name is "Allplan_BIM_BuildingStructure.xml".
- Restart Allplan. The last version of the building structure is displayed in the "Open on a project-specific basis"dialog box again.
Using Allplan 2009-2 and later, you can restore the layout structure from a *.bak file straight from the "Open on a project-specific basis: layouts"dialog box.
- Right-click the topmost structural level in the layout structure (project name) and select Load layout structure favoriteon the shortcut menu.
- Open the last version of the Allplan_BIM_LayoutStructure.xml file in the backup folder mentioned above.
If the *.bak files are not displayed, please follow the steps described above.
Can I "automate" the installation of Allplan?
You can install Allplan 2017 in silent mode. This installation mode is fully automatic; you do not need to enter anything. Silent installation is particularly useful if you want to install Allplan 2017 with the same settings on a large number of workstations on a network.
Requirements for installing in silent mode:
Pay attention to the different licensing types!
Licensing for stand-alone workstations:
Make sure you have not yet activated a license on the computer where you want to record silent installation. Use the Viewer option for recording.
After having installed all computers in silent mode, you must use the Product Key to activate the license locally on each computer.
To activate the license after installation:
- Open the 'License settings' dialog box: Services application -> Utilities -> License settings
- Click License activationon the left.
- Enter your Product Key.
- Click Activate license.
Using a license server:
- The clients take the licenses from a license server.
- The license server is installed.
- The license of the license server is activated.
Use the Use active licenseoption for recording.
Setup writes the license settings to the %AppData%\Nemetschek\Lic3.ini file.You must distribute this file to all computers.
Some more tips:
- Before you start installing, unzip the Allplan installation package (for example, using the 7_Zip program). Make sure this package is in a folder that can be accessed by all clients you want to install.
- Start the command prompt for running the setup program always as a local administrator. To do this, open the shortcut menu and select "Run as administrator". Make sure you always start the command prompt from the correct folder.
- Setup will automatically install any Microsoft components required by Allplan such as Microsoft .NET-Framework or Microsoft Report Viewer without prompting you to confirm.
Preparing to install in silent mode
To record and run silent installation, you need the installation files of Allplan 2017.
Installing in silent mode involves three steps:
Creating the log file for installing in silent mode
Start by installing Allplan 2017 with the /r option on a typical workstation. During installation, Setup automatically writes all entries to a log file named setup.iss. You can then use this file to install the program on the other workstations.
Installing in silent mode
Next, install Allplan 2017 with the /s option on all other workstations. Installation is based on the setup.iss log file you created in the first step.
Checking the installation
Finally, you should check the setup.log file, which was created automatically during setup, to see whether everything was installed correctly.
Note: When installing in silent mode, Setup usually uses the same setup.iss file to install the program on all workstations. However, you can edit some settings of the setup.iss file if you want to adjust paths. You can find more information in the help; see Adjusting the setup.iss filehttp://help.allplan.com/Allplan/2017-0/1031/Allplan/index.htm#331.htm
To install Allplan in silent mode, do the following:
Install .NET 4.6
Silent setup requires you to install .NET 4.6 in advance. The reason for this is that you have to reboot the computer after installation of .NET 4.6. This reboot would interrupt silent installation.
After you have downloaded the installation files, you must unzip these files before you can use them to install in silent mode.
- Unzip the zip file downloaded. This results in an .exe file (for example, Allplan 2017-0-5-cad.exe).
- Then unzip this .exe file using an appropriate program (for example, 7_Zip) and save the resulting file to any folder. You can now use the command prompt to start Setup.exe for recording.
1. Sample installation:
Start by creating a record file. To do this, run setup with the settings you need. You only need to do this once.
Use the command prompt to start this installation with the "/r" option (for record):
To run the setup program, open the command prompt as a local administrator and type the following:
Setup starts and runs as usual.
When you are prompted to choose the license configuration, select the Use vieweroption.
When you are prompted to choose the license configuration, select the Use active licenseoption.
Setup logs the entire installation process, writing everything to the setup.iss file.
If you want, you can change the name and folder of this file:
setup.exe /r /f1<folder>:\Setup.iss
setup.exe /r /f1c:\Setup.iss
This saves the file directly to C:\.
There must not be any blanks between "f1" and the folder!
Copy the setup.iss file to a folder that can be accessed by all clients you want to install. It is a good idea to copy this file to the folder with the Allplan installation files.
Copy the %AppData%\Nemetschek\Lic3.inifile to the %AppData%\Nemetschek folder of every client.
If you install Allplan on a client for the first time, you must create the Nemetschek folder in %AppData% first (for example, C:\Users\Username\Appdata\Roaming\Nemetschek).
2. Silent installation:
Make sure you can access the setup.iss file.
Make sure the Lic3.ini file is in the %AppData%\Nemetschek\ folder.
Setup logs the entire installation process again, writing everything to the setup.log file. You can find this file in the same folder as the setup.iss file. With the /f2 option, you can specify a different folder and file name for the setup.log file.
To start installing Allplan in silent mode on a client, open command prompt as a local administrator and type the following:
setup.exe /s /f1<folder>:\Setup.iss /f2<folder>:\Setup.log
setup.exe /s /f1c:\Setup.iss /f2c:\Setup.log
This saves the file directly to C:\.
Check the setup.log file to see whether everything has been installed correctly. The [ResponseResult] section should return the 'ResultCode=0' value.
If you have several licenses or license servers, select the required license for each client using the Services application - Utilities - License settings.
Refer to the online help for detailed information on installing in silent mode.
To open the help system, press the F1 key during setup. Go to the "Contents" tab, select "Installing" and then "Installing in silent mode".
You can also find information in the help for the license settings:
Services application -> Utilities -> License settings
To open the help system, press the F1 key. Go to the "Contents" tab, select "Licensing Allplan using a license server" and then "Installing in silent mode".
Please note that we cannot provide support for this installation method.
How can Allplan be operated under a QHD / UHD / 4K resolution?
Starting with Allplan 2018, a query will appear in the Allplan Start under a QHD / UHD / 4K resolution (from 2560 x 1600), in which you can decide whether the operating system scaling should also be used in Allplan. This choice can be changed at any time in the Allplan Options-> Desktop Enviroment- > Display-> Scaling of the user interface.
If this option is switched on, Allplan uses the scaling level, which is set globally in the display settings of the operating system. Side effects of this scaling can be slight blurring in the symbols, drawing elements, and dropped graphics in Allplan.
Please note that this functionality is only available from Windows 8.1 and higher.
How can I transfer the NemSLock license permanently to a new computer?
Proceed as follows:
- Install the program on the new computer. Use the temporary license (xxx_xxx_psd.nslock) you received when you purchased the program. If you do not have a temporary license of the current version, contact your support team to request such a license.
You can then work with the program for 30 days – plenty of time to configure your new computer, transfer the office standard and projects and so on (you can find instructions in the FAQ database).
At the same time you can work with the program on your old computer without any restrictions.
- When you have transferred everything you need, return the license to us. To do this, use the old computer and click
Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
(Services application -> Utilities -> License -> License Manager (NemSLock)).
Click "Relocate licenses -> Transfer licenses permanently to a computer". This creates the COMPUTER_NAME.hrdwchg file. Send this file by email to email@example.com.
Tip: Click 'Browse' in the 'Send hardware change file (*.hrdwchg)' dialog box. The program creates and saves the COMPUTERNAME.hrdwchgfile. Then Windows Explorerstarts and the folder with the hardware change file opens. You can now use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer having Internet access and so on. Email this file to firstname.lastname@example.org.
After you have created this file, the Allplan license of your old computer will still be valid for two more days.
As soon as we have removed the registration, we will send you a confirmation by email.
- Create a registration request (register.txt) on the new computer and send this file by email to email@example.com.
To generate a registration request, do the following:
Open the License Manager (Service application -> Utilities- > License -> License Manager). Select the license entry for your seat and click "Request license". Please follow the instructions displayed on screen. Complete the form. Do not forget to enter your email address.
You will promptly receive the license for the new computer (provided you have returned the license to us as described above).
Installing this license file completes the license transfer to the new computer.
The COMPUTER_NAME.hrdwchg file is stored in the following folder:
Allplan 2012 and earlier:
- Windows 64-bit:
C:\Program Files (x86)\Common Files\Nemetschek\NemSLock2006\License
- Windows 32-bit:
C:\Program Files\Common Files\Nemetschek\NemSLock2006\License
Allplan 2013 and later:
- or C:\ProgramData\Nemetschek\NemSLock\HardwareTausch
Why is it not possible to clear the check box for 'Find license server automatically' and why can't I enter an additional server name? These functions are grayed out.
This problem is caused by Windows access rights. Only administrators can change these options.
If this problem occurs during Setup and you cannot select a license, start by installing Allplan as a viewer.
Granting permissions later:
Assign full control to the users.
Local permissions prevent them from accessing the following file: Lic3LM.ini
Check whether the users have full control of the following folder:
Click folder with the right mouse button -> Properties -> Security -> Edit -> select the user - > grant full control
Open the 'License settings' dialog box: Services application -> Utilities -> License settingsYou should now be able to clear the check box and enter additional server names.
Although the server is not connected with the Internet, I would like to activate the license with the Product Key for the license server. What can I do?
The easiest way to activate and return Allplan licenses is to do this online. In other words, the server has Internet access. However, you can also activate your license on a computer without Internet access (offline licensing).
Requirements for activating a license offline:
- You have a valid Product Key.
- The license server is installed on the server. At least license server 2016-1-5 is installed.
You can find detailed information on the version (Build-ID) at bottom on the left in the License Settings program.
- You have another computer with Internet access.
Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.
There are the following basic steps:
- Creating and uploading the license request file
- Downloading and importing the license update file
- Creating and uploading the receipt file
If you have several license server licenses, you need to do this for each license.
The online computer uses the following web page:
As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Thus, we strongly recommend that you use meaningful names for the files. For example, include the word “license” in the name of the license file and “receipt” in the name of the receipt file.
This is particularly important if you want to activate several licenses offline.
Activating licenses offline
To activate licenses, use CodeMeter Control Center.
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.
Select the empty Allplan CM6container (long number starting with 130; gray symbol).
If the container is not available, save the file attached to the C:\Program Files\Allplan GmbH\License Settings folder. Then open this file using the shortcut menu. This imports the empty container to CodeMeter Control Center.
Select the new, empty Allplan CM6 container and click Activate licenseon the right. Select Create license request. Create a *.WibuCmRaC file for this container.
Take this file to a computer that is online. Go to the following web page:
Enter your Product Keyin the “Ticket” line and click Next. You can now see your license. Click Activate license.
Next, select the Fimcode 6000100area on the right.
You can see your license with all available updates. Make sure everything is selected. Click Offline License Transferat the bottom on the right.
You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.
To do this, open CodeMeter Control Centerand click File -> Importlicense.
The activated license is now visible in the License settingsand can be used for the Allplan clients.
Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan CM6 container (with the number 130-XXXXXXX).
Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.
Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.
After you have activated the license on the server, proceed as described in “Installing and configuring the license server”. You can find this guide here:
Returning licenses offline
You can return licenses in the same way:
- Creating and uploading the license request file
- Downloading and importing the license update file
- Creating and uploading the receipt file
How can I give individual users the right to see and select specific seats on the license server? And how can I deny users this right?
Sometimes, it may be necessary that a specific user does not see the seat with, for example, the terrain option so that this user cannot use this seat inadvertently.
Using WebAdmin, you can give users rights for specific seats on the license server.
Please note the following points:
1. Before you start, check that at least CodeMeter Version 6.50 is installed on the license server.
Start CodeMeter Control Centeron the server.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen. Enter Codemeter and press ENTER. Select Help -> About to see which version of CodeMeter is installed. If the version displayed is older than version 6.50, you must install the latest version of CodeMeter Control Center. Go to the following website
and download the CodeMeter User Runtime for Windowsprogram.
2. Open WebAdmin. Start CodeMeter Control Centeron the server again.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdminat bottom right.
Enter Localhost:22350in the address bar of your browser.
3. Go to "Configuration -> Server -> License Access Permissions".
Select Mode: Advanced.
4. Go to "Advanced Mode Configuration -> Specific access rules -> Add Firm Code"and select "6000100 - Allplan GmbH". Click Add. "Specific access rules"now inlcude "6000100 - Allplan GmbH".
5. Click "Add Product Code"to select the seat for which you want to define access rights. However, this is only possible if the "Distinction based on Product Item Text" check box is selected.
The "Note" section below in this FAQ lists the abbreviations given at the end of each seat. These abbreviations represent the license contents.
Select the required seat and click "Add" again. Repeat these steps to assign more seats.
6. After having defined the product code, you can now assign an access rule.
By default, all users are allowedto access this seat.
Select the product code you just defined and click "Add new access rule".
Click "User" and enter the required user.
When you click in the field next to "User", you can see all available users with their domain names.
Select the user or enter the user manually. For example, enter DOMAINNAME\SSample and select the right you want to assign to this user by clicking "Allow" or "Deny".
If the default setting is "Allow", you can thus deny users access to the license. If the default setting is "Deny", you can thus allow users to access the license again.
You can add more rules. When you have configured all rules, click "Apply" to apply the changes.
7. You need to restart CodeMeter Service so that the changes take effect.
To do this, select CodeMeter Control Center -> Process -> Stop CodeMeterServiceand then click Restart CodeMeter Service.Before you restart the service, make sure all users have closed Allplan.
Client access can be defined by one of the following parameters: computer name, IPv4 subnet, user name or group name.
Enter the required parameter in the corresponding field. If you use an active directory, the program auto-completes entries in the "User" and "Group" fields.
Here comes a practical example:
Think about which setting is most useful to you. For example, you have two seats: seat 01 with 7 architecture licenses and seat 02 with 1 architecture license and 1 terrain license. Only two specific users should be able to use seat 02. If you want to deny all other users access to seat 02, you need to add seat 02 to specific access rules and define a rule for this seat 02. First, set the default setting to "Deny". Then, add these two users and select or "Allow" for these users. As a result, all other users can only see seat 01 and these two users can see seats 01 and 02.
However, if you want that these two users can only see seat 02, you need to add both seats to specific access rules and define a second rule for seat 01. Add these two users to this second role and select Deny for these two users. The default setting, which applies to all the other users, is still Allow. As a result, all other users can see seat 01 and these two users can only see seat 02.
The following abbreviations are used:
K Key Plan
M Bridge Modeler
L Cadastral plans for conduits
S Language option
A Architecture option
E Engineering option
Here are some examples:
"Allplan Architecture 2017”
Architecture + Terrain
"Allplan Architecture 2017 T"
Architecture + Bridge Modeler
"Allplan Architecture 2017 M"
Architecture + Terrain + Bridge Modeler
"Allplan Architecture 2017 TM"
How can I copy bar reinforcement including views and sections created with the tools in the "Associative Views" module if, for example, I want to use slab reinforcement for another floor?
I want to place the copied reinforcement and the views in new, separate drawing files and then adjust the reinforcement, keeping the layout of the copied sections. Only the changes in the copied reinforcement should automatically be added to the sections.
First, open ProjectPilot (File -> ProjectPilot) and copy the drawing files with the reinforcement and the drawing file with the associative views and sections to new drawing files. ProjectPilot asks you whether you want to copy the linked drawing files as well. Click No.
If there are views or sections containing only data you do not want to move (for example, only model data), select Create -> Engineering Views, Details -> Associative Views -> Add to Viewand add the data you want to move (for example, reinforcement) to these views or sections. You can remove the data later.
The copied drawing files still reference the original drawing files. The next step is to delete those references.
To do this, open the drawing files you just copied. Select Change -> Engineering Views, Details -> Associative Views -> Manage Reference Drawing Filesand remove the references to the source drawing files.
When you have removed all links to drawing files you do not want to move, select the new drawing files with the views and the reinforcement.
Select all data by pressing <CTRL>+A and move the data as you need.
You can move the data in the X, Y and Z directions in plan or define any spatial displacement in isometric view.
You can then add the associated model data to the views and adjust the reinforcement.
Once deleted, you cannot restore any references to drawing files. Therefore, make sure you delete the right references. Allplan deletes empty views or sections automatically.
Allplan starts as a viewer. What can I do?
Do the following:
1. The Allplan license folder contains the servcfg.nse file.
Open this folder:
Services application -> Service -> Windows Explorer -> General program data (ETC, LIC) -> License.
Delete the servcfg.nse file from this folder.
2. Install the new, appropriate license, which you can find in the attached file. Save the license to a folder on your computer and install it as follows:
Services application -> Utilities -> License -> Install HARDLOCK License
3. Check that the light indicator of the connected USB dongle (blue or white stick) is on all the time. To test it, you can connect the dongle to a different port.
4. Install the current hardlock driver if the light indicator is off.
You can find detailed instructions here:
5. Select the Services application -> Utilities -> License -> License settings -> Licenses.
Check if "Allplan FT" is displayed in the white window on the left. If this is so, Allplan has accepted the dongle.
If this is not so, send the logmes.nse file, info.001 file and the new servcfg.nse file (license folder) to firstname.lastname@example.org