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Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 30.09.2020
5 user(s) found this FAQ helpful

Question:

I would like to install Allplan, which requires a Product Key. How can I install Allplan or activate the Product Key later?


Answer:

Allplan is using since version 2016 a new protection system. Licensing is based on CodeMeter by Wibu Systems AG since then. You can no longer use Softlock or hardlock with Allplan 2016 and higher.

Allplan requires a Product Key. Using this key, you can activate your license online. The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.
You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Note: The license is downwards compatible til version Allplan 2016 even if a higher version is displayed.

You can activate a license while you are installing Allplan or after you have installed Allplan. By activating a license, you connect the license with the computer. As a result, you can start Allplan on this computer.

The easiest and quickest way to activate a license is to do this online. In other words, the computer has Internet access.

To activate the license during installation:
Start Setup and follow the instructions displayed.

  • In the 'Installation Option' dialog box, select the Licenser activationoption and click Next.
  • Enter your Product Key.
  • Click Activate license.



To activate the license after installation:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
  • Click License activationon the left.
  • Enter your Product Key.
  • Click Activate license.



Notes:

You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Click Profile -> License administration.
Only administrators can use this function.


Step-by-step guide as a film:
You can watch a film about the new licensing system. To do this, go to: https://connect.allplan.com/de/support/loesungen.html

Загрузка PDF  FAQ_EN_First_steps_-_activating_the_license_using_th...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 30.09.2020
7 user(s) found this FAQ helpful

Question:

My computer does not have Internet access, but I would like to activate the license with the Product Key. What can I do?


Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access (offline licensing). Offline licensing is particularly useful if some Allplan computers in your office do not have Internet access and do not use a license server either.

If the computer without Internet access and the computer with Internet access are neither close to each other (for example, the computer in the office hasInternet access, but the computer at home does not haveInternet access) nor connected with each other (for example, using LAN), offline activation is not very suitable, as you have to access both the computer with Internet access and the computer without Internet access.

Requirements for activating a license offline:

  • You have a valid Product Key.
  • You have installed Allplan on the computer without Internet access (for example, as a viewer).
  • You have another computer with Internet access.


Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

  • Creating and uploading the license request file
  • Downloading and importing the license update file
  • Creating and uploading the receipt file


The online computer uses the following web page:
http://lc.codemeter.com/59885/depot/index.php


Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Therefore we strongly recommend that you use meaningful names for the files. For example, the name could include the name of the computer and the Product Key or the words “license” and “receipt”.
This is particularly important if you want to activate several computers offline.


Answer:

A: Activating licenses offline

To activate licenses, use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area.
If you have a stand-alone license, the name of this container is Allplan GmbH and its number is 327XXXXXXX.

Select this container and click Activatelicense on the right. Select
Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.

You can see your license and all available updates, which should be selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your computer.

To do this, go to CodeMeter Control Center and click File-> Importlicense.


You can see the activated license in the Services application -> Utilities -> License settingsand you can now use this license for Allplan.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan GmbH license with the number 128-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.




B: Returning licenses offline

You can return licenses in the same way:
Start CodeMeter Control Center and select the container with the license (Allplan GmbH with the number 128-XXXXXXX). Then click License update -> Next -> Create license request.
Here, too, create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Here, too, go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Move license.
Click Offline License Transferat the bottom on the right.
You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload request now.
Then click Download license update file now. Download the file and import it. To do this, go to CodeMeter Control Centerand click File -> Importlicense.

Then create a receipt by clicking License update -> Next -> Create receipt.
Upload this receipt file using the web page.
To do this, click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.

The license is now available again and can be used on another computer.

Загрузка PDF  FAQ_EN_Activating_license_offline_(without_Internet_...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018  | Последнее изменение: 12.11.2020
1 user(s) found this FAQ helpful

Question:

Why is Allplan running so slow?


Answer:

Check the following points:

1. Current version
Make sure you work with the current Allplan version.

  • Do the following or ask your system administrator to do this:
    Open Allplan and click the ‘?’ icon in the upper right-hand corner. Click ‘Update Allplan’.
    Select 'Find now'. If Allplan finds updates or hotfixes, download the installation packages.
  • Deactivate the virus scanner while your are installing updates or hotfixes. This might require administrator privileges. Contact your system administrator if you have problems.
  • Right-click the Allplan icon on the desktop. A shortcut menu opens.
    Select ‘Run as administrator’ and click ‘Yes’ to confirm the following message.
    As a result, Windows security settings do not block the installation.



2. System requirements:
Check the hardware and software required for your Allplan computer.

2.a)Download and run the system test.
Check the notes.
https://www.allplan.com/de/system/systemvoraussetzungen/

2.b)Check the Allplan system requirements:
https://www.allplan.com/de/system/systemvoraussetzungen/

2.c)You can find information about graphics cards at
https://connect.allplan.com/de/support/grafikkarten.html

2.d)You can find server operating systems you can use for the central file storage of Allplan at
https://connect.allplan.com/en/faqid/20140924094923.html


3. Hotline tools:
Start the Services application, open the ‘Service’ menu and select ‘Hotline Tools’. To save your settings, select the following tools.

- savestd: Saves user defaults.
- savereg: Saves CAD registry settings.

Start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:

- cleanup: Initializes the display.
- cleanstd: Resets CAD defaults.
- cleanreg: Resets CAD registry settings.

Check whether this has solved the problems.
If this is not so, restore the settings you just saved. To do this, start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- reststd: Restores saved user defaults.
- restreg: Restores CAD registry settings.


4. Color scheme selected in Allplan:
Start Allplan, open the ‘View’ menu, point to ‘Toolbars’ and select ‘Customize User Interface’. Open the ‘Customize’ tab and set ‘Color scheme and icon design’ to ‘Windows’.


5. Check the availability of all projects that are not online (if you use Workgroup Manager):
Start Allplan, open the ‘File’ menu and select ‘New Project, Open Project’. Deactivate ‘Check availability of all offline projects’.


6. Virus scanner
Check whether an anti-virus program is running in the background of the computer or server.
If so, reduce protection to "programs only".

Scanning "all files" can take a long time, considerably slowing down your computer when you switch between projects or exit the program.
You can exclude the Allplan installation folders from real-time scanning.When you start the Services application, you can see a list of the folders to be excluded.
You can find more information at
https://connect.allplan.com/en/faqid/20091126145752.html
Changes in the settings of the virus scanner only come into effect when you re-start the computer.


7. Aero desktop effects
Deactivate the Aero desktop effects of Windows.
To do this, open the Control Panel, select ‘Ease of Access’ and go to the ‘Make things on the screen easier to see’ area.
Select the ‘Turn off all unnecessary animations (when possible)’ option.


8. Name resolution on the network
If Allplan takes several minutes to start, name resolution on the network may not work.
To check this, do the following:
Right-click the Windows Start Button, select ‘Run’, type in ‘cmd’, click OK, type in ‘Nslookup’ and press ENTER.
Go to the line following the > character, type in the name of the Allplan data server and press ENTER.
The reply starts with the name and address of the server providing name resolution.
You can find the name and address of the Allplan data server in the second group.
If problems occur, contact your network administrator and ask him or her to configure name resolution correctly.


9. Speed of Allplan projects
Check whether some Allplan projects are slower than other Allplan projects.
Start with the empty project and check whether it is slow too.
After this, select any other Allplan project.

If it is only the current project that is slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


10. Network: checking out Allplan using Workgroup Manager
If you use Allplan with Workgroup Manager, you can check whether the problems are caused by the network. To do this, check out the workstation with the project in question and use the project on the local Allplan workstation.
You can find detailed information on checking out an Allplan workstation using Workgroup Manager in the
Services application. Open the ‘Help’ and select ‘Workgroup Manager’.

After you have checked out the workstation, Allplan no longer accesses the central file storage of the server.
If this has solved the problems, they are caused by the network. In this case, the network must be checked in detail.
Contact your network administrator and ask him or her to do this.

If the project is still slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


11. Log files and system information files
If all the points above do not solve the problems, technical support requires more system information about the computer running Allplan.

  • So, we would be grateful if you could send us a support request (Allplan Hotinfo with Allplan logging).
    To create a support request, start the Services application, open the ‘Service’ menu and select ‘Create support request (Hotinfo)’.
    Several dialog boxes open. Select ‘Technical Support Allplan’ and ‘Enquiry with Allplan logging’. Enter all the data required. Finally, click ‘Finish’.
    Another dialog box opens, prompting you to start Allplan. Click the ‘Start Allplan’ button.
    Allplan starts, logging all processes.
    Try to reproduce the problem as exactly as possible.
    Exit Allplan as soon as possible, reducing the data in the log file to a minimum.
    Then click ‘Next’ to generate the support request with the log file.
    You can find more information about Hotinfo at
    https://connect.allplan.com/en/faqid/20140528094911.html
  • To analyze the Windows system environment, we would ask you to send us the logs created by Windows Event Viewer of your computer.
    To start Windows Event Viewer, right-click the Windows Start Button, select ‘Run’ and type in ‘eventvwr.msc’.
    You can also type in ‘Event Viewer’ in the search box of Windows. This displays the link file to the Windows event logs.
    Using Event Viewer, create *.evtx files for the application log and the system log in the ‘Windows Logs’ area and for the ‘Administrative Events’ log in the ‘Custom Views’ area.


Please send us the files.

Загрузка PDF  FAQ_EN_Allplan_is_running_slow.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 30.09.2020
1 user(s) found this FAQ helpful

What are the advantages of the new licensing method?

  • Better protection; easier to use (for example, when you want to transfer the license to a different computer).


What is the Product Key?

  • The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.


How do I get my Product Key(s)?


How do I transfer my activated license to a different computer or to a new computer?

  • Before you can transfer the license to a different computer, you first have to return the license on the computer where you originally activated it. Then you can enter the Product Key on a different computer, activating the license there. For more information, go to https://connect.allplan.com/en/faqid/20150618131629.html


How do install Allplan or activate my license on a computer without Internet access?

  • The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access. For more information, go to https://connect.allplan.com/en/faqid/20150618131413.html


How can I update a license (for example, after I have purchased an additional option)?


Can I still use hardlocks?

  • No, you can't. Allplan 2016 no longer supports hardlocks.


How do I install Allplan as a trial version?

  • Download Allplan 2016 from Allplan Connect. You will receive the Product Key for the trial version by email.



Загрузка PDF  FAQ_EN_General_information_on_the_new_licensing_meth...
Версия:  Allplan  | Последнее изменение: 07.07.2017
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Question:

How can I access the FTP server of technical support?



Answer:

You can download data from and upload data to the FTP server.

To access our FTP server, you require a current Windows operating system. Do the following:

Please enter the following address in Windows Explorer (do not use Internet Explorer!):

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de


1. Downloading data:
You can find our data in the /Download folder.
Right-click the folder(s) or file(s) you want to download and select "Save Target As ...".
Specify where you want to copy the data by selecting a folder on your computer.

If customers agree, we can provide customer-specific data in the /Customerfolder.
For this, you will get separate instructions.


2. Uploading customer data:
If we agree, customers can upload data to the /Upload folder.



Notes:

  • You can upload only files. You cannot upload folders to the server. If you want to upload an entire project, please save this project to a ZIP file first.
  • You can also use Internet browsers to access the FTP server. However, there are some restrictions. Use an FTP client program (for example, FileZilla)to avoid errors. This makes it easier for you to upload and download data. See the following information.
  • Login details for FTP program:
    Address:
    ftp.nemetschek.de
    Login:
    nemhotline
    Password:
    ha37jvg8f
Загрузка PDF  FAQ_EN_Data_on_FTP_server_.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 01.10.2020
Not voted yet. Be the first to vote this FAQ as helpful!

Question:

Although the server is not connected with the Internet, I would like to activate the license with the Product Key for the license server. What can I do?

Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the server has Internet access. However, you can also activate your license on a computer without Internet access (offline licensing).

Requirements for activating a license offline:

  • You have a valid Product Key.
  • The license server is installed on the server. At least license server 2016-1-5 is installed.
    You can find detailed information on the version (Build-ID) at bottom on the left in the License Settings program.
  • You have another computer with Internet access.


Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

  • Creating and uploading the license request file
  • Downloading and importing the license update file
  • Creating and uploading the receipt file


If you have several license server licenses, you need to do this for each license.

The online computer uses the following web page:
http://lc.codemeter.com/59885/depot/index.php



Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Thus, we strongly recommend that you use meaningful names for the files. For example, include the word “license” in the name of the license file and “receipt” in the name of the receipt file.
This is particularly important if you want to activate several licenses offline.


Answer:

Activating licenses offline

To activate licenses, use CodeMeter Control Center.
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

Select the empty Allplan CM6container (long number starting with 130; gray symbol).
If the container is not available, save the file attached to the C:\Program Files\Allplan GmbH\License Settings folder. Then open this file using the shortcut menu. This imports the empty container to CodeMeter Control Center.

Select the new, empty Allplan CM6 container and click Activate licenseon the right. Select Create license request. Create a *.WibuCmRaC file for this container.


Take this file to a computer that is online. Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license. Click Activate license.

Next, select the Fimcode 6000100area on the right.

You can see your license with all available updates. Make sure everything is selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.

To do this, open CodeMeter Control Centerand click File -> Importlicense.


The activated license is now visible in the License settingsand can be used for the Allplan clients.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan CM6 container (with the number 130-XXXXXXX).

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.


Note:
After you have activated the license on the server, proceed as described in “Installing and configuring the license server”. You can find this guide here:
https://connect.allplan.com/en/faqid/20150618084450.html.


Returning licenses offline
You can return licenses in the same way:

  • Creating and uploading the license request file
  • Downloading and importing the license update file
  • Creating and uploading the receipt file
Загрузка PDF  FAQ_EN_License_server_-_activating_a_license_offline... Загрузка Allplan_CM6.WibuCmLIF
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