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Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 12.11.2020
2 user(s) found this FAQ helpful

Question:

Allplan does not react promptly or seems to hang after I have selected the "Open on a Project-Specific Basis" or "New Project, Open Project" tool.

One of the following virus scanners is running: Trendmicro, McAfee, Kaspersky, Avira, F-Prot and others.
What can I do to solve this problem?



Answer:

Check whether updating the software of the virus scanner solves the problem.

If it doesn't, configure the real time scanner of the virus scanner so that it no longer scans the program folder and data folder of Allplan.

Start the Services application. Make a note of the following paths displayed in the Services application window:

Program folder
General program data
Central file storage folder

Define these folders as exemptions in your virus scanner.


Bear in mind that virus scanners may be installed on the server and the clients (provided you work with a server).
For more information on the virus scanner, contact the manufacturer.

Загрузка PDF  FAQ_EN_Real_time_scanner_blocks_Allplan_data.pdf ...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 30.09.2020
4 user(s) found this FAQ helpful

Question:

I purchased the license server. How can I install and configure the license server?



Answer:

Allplan is using since version 2016 a new protection system. Licensing is based on CodeMeter by Wibu Systems AG since then. You can no longer use NemSLock Server with Allplan 2016 and higher.

Allplan requires a Product Key. Using this key, you can activate your license online. The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.
You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Note: The license is downwards compatible til version Allplan 2016-1-4 even if a higher version is displayed.



To install the license server, download the software for the license server from Allplan Connect
or from our FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2017/DoWn-License_Server_Setup.zip

The Wibu license server is part of the CodeMeter driver, which is installed along with Allplan. If you have already installed Allplan on the license server, you do not have to install additional software. But you can also install the license server separately; you do not have to install Allplan.
In any case, install and activate the license server before you install Allplan on the clients.

You can activate a license in online mode only if you have ...

  • Internet access
  • a Product Key
  • a license server license; you cannot use other licenses with the license server.




Installing the license server

  • You must install the license server on a 64-bit Windows system.
  • Start License Server Setup on the computer you want to use as the license server.
  • Click Install.
  • Start the license server by starting the License Settings program. Go to the License activation area, enter your Product Key and click Activate license.
  • If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
  • Afterwards, start CodeMeter Control Center.

To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen: enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

  • Select Configuration -> Server -> Access server in the Network server area and click Activate.
  • Click Apply.



Configuring the license server (optional)

You can use the CodeMeter WebAdmin application to administer the license server.
To start and stop the license server service, you can use CodeMeter Control Center.

  • CodeMeter Control Center -> Action -> Start or Stop CodeMeter Service


Access control
By default, all users on the LAN, who have installed the CodeMeter driver, can use a license from the license server.

  • Basic access control: you can enter a list of client computer names or IP addresses that are allowed to access the license server.
  • Advanced access control: you can specify global access rules (for all licenses) to control access to the licenses.


License tracking
To activate license tracking, you have to set the HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\LogLicenseTracking registry entry to 1 and restart CodeMeter Service.

After having activated this key, you can use CodeMeter WebAdmin to create a report showing details about the licenses used over a specific period of time. To do this, open CodeMeter WebAdmin and go to the 'Server' - 'License Tracking' page. Select the period of time and the license for which you want to generate a report. Then click 'Create report'. If you click a single bar, you will get detailed analyses per day or per hour.

CodeMeter WebAdmin saves the reports to C:\ProgramData\CodeMeter\Logs.



Installing and configuring clients

Note for Version 2016: Install at least Allplan 2016-1-4 on the clients.

The license server license will be detected automatically on the network.
Install Allplan on the clients. When you are prompted to select the license file, click Use active license. Follow the installation instructions.

  • You do not need to activatethe clients.


Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.

After having installed Allplan on the clients, you can use the 'License Settings' dialog boxto configure license selection.
Services application -> Utilities -> License settings

Areas:

  • License activation: this area is not relevant to clients taking their license from the license server.
  • License selection: use this section if you get the license from a license server or if you have several licenses and you want to select the preferred license.
  • Start as a viewer: click this button if you want to start Allplan as a viewer.



License selection

You can see the names of the available licenses with their seat numbers.
The 'Available' column indicates how many licenses are still available. Click the dropdown arrow to see a list of users currently working with a license.

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click 'Update' to see the licenses of the license server. Use semicolons to separate several server names.


Note:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350 unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Загрузка PDF  FAQ_EN_Installing_and_configuring_the_license_server...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 24.10.2019
3 user(s) found this FAQ helpful

Question:

Allplan does not start. When you open license selection in the license settings, you can see the following message: "Cannot find a license for running Allplan." Sometimes you might also see one of the following error messages: "This license is no longer available", "CmActLicense runtime system is not installed!" or "NemAll_DataResource20.dll: Start Error 102". Allplan no longer starts after these messages. How to solve this problem?

Answer:

Check the following points:

On the client:

Open the license settings: Services application -> Utilities -> License settings

1. Has the license been blocked on the client?
Check the 'License selection' area to find out whether your license has been blocked. This is indicated by the symbol. If the license is blocked, Allplan cannot use it.
Click this symbol to unblock the license again. If you want, you can select the check box in front of the license to select it as a favorite. Allplan will then prefer this license.
If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.


2. Has the server been found?

Select the 'Find license server automatically' option. You should now see the license provided by the server.

Note: In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually.


3. Is the local Windows service, which is used by licensing, running correctly?

If communication with the local Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans. You can find this folder in the following path: C:\Program files (X86)\Codemeter or C:\Programme (x86)\Codemeter

Then restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.


On the license server:

4. Is the 'Start network server' option active?

Start CodeMeter Control Center on the server.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

  • Select Settings -> Server -> Access serverin the Network serverarea and click Activate.


Update the license settings on the client. To do this, click Updateor open the dialog box with the license settings again. You should now see the license on the client.


5. Restart the license server service on the server

To start and stop the license server service, you can use CodeMeter Control Center.

  • CodeMeter Control Center -> Action -> Stop CodeMeter Service
  • CodeMeter Control Center -> Action -> Start CodeMeter Service


Update the license settings on the client. To do this, open the dialog box with the license settings again. You should now see the license on the client.


6. Is the virus scanner blocking the Windows service, which is used by licensing, at the server?

If communication with the Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans.
You can find this folder in the following path: C:\Program files (X86)\Codemeter or C:\Programme (x86)\Codemeter
In addition, exclude the C:\Program Files\Allplan GmbHfolder.

Then restart the license server service:
If the service is running, stop it and restart it.


7. Check the firewall

Allplan communicates with the license server via TCP/IP. By default, communication is via port 22350 unless you change the port in CodeMeter WebAdmin. So you need to configure the firewall accordingly.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Загрузка PDF  FAQ_EN_License_server_-_cannot_find_a_license_.pdf ...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 28.02.2020
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Question:

How can I move the license server to a new server?



Answer:
If you activated the license(s) online by entering a Product Key, you can return the license(s) and then use them on a different server. You can return licenses only if the server has Internet access.


Returning a license

To return a license in online mode

  • Start the license server by opening the License Settings.
  • Click License activationon the left. Then click the license you want to return.
  • Click Return license.
  • Do this for each license until you have returned all licenses.


You can now activate the license(s) on a different server.


To install the license server on the new server, download the software for the license server from Allplan Connect.
You can activate a license in online mode only if you have ...

  • Internet access
  • a Product Key



Installing the license server on the new server

  • Start License Server Setupon the new server.
  • Click Install.
  • Start the license server by starting the License Settingsprogram. Go to the License activationarea, enter your Product Key and click Activate license.
  • If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
  • Afterwards, start CodeMeter Control Center.
    To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

    Or Enter Localhost:22350in the address bar of your browser.
  • Select Settings -> Server -> Access serverin the Network serverarea and click Activate.
  • Click Apply.



Configuring the clients

The license server license will be detected automatically on the network; the clients display the license(s) provided by the new server.

Check the license selection in the license settings of the client:

Services application -> Utilities -> License settings -> License selection

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see additional server name).
Note:Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click Updateto see the licenses of the license server. Use semicolons to separate several server names.


Notes:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Загрузка PDF  FAQ_EN_Moving_license_server_to_a_new_server.pdf ...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 01.10.2020
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Question:

How can I use a license server license outside the office (for example, when working with my own computer from home)?



Answer:

Computers that are not on the company network must use a VPN connection to access the server.
You can get licenses from the license server directly over the network or VPN.

Note the following points when you use VPN:
Communication with the license server is by TCP/IP via port 22350.
Make sure that the VPN connection does not switch to sleep mode. Otherwise, it is better to borrow a license by using VPN instead of getting the license directly from the server.
You can use only iPv4 for the VPN connection; iPv6 is not supported by Allplan.
The firewall must be configured on both sides - client and server - so that the connection is allowed. Otherwise, add the port as an exception to the firewall.

Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.

After having installed Allplan on the clients, you can use the “License Settings” dialog box to configure license selection.
Services application -> Utilities -> License settings
License selection
Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan might not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.

Additional server name:
If “Find license server automatically” is not selected or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. Enter only the name or the IP address of the server; do not enter a UNC path. After having entered the server name, click “Update” to see the licenses of the license server. Use semicolons to separate several server names.

If the license is visible and the connection is stable, you can get the license directly from the server when you start Allplan. If the connection is not stable, we recommend that you borrow a license. To get instructions, use the following link:
https://connect.allplan.com/en/faqid/20160523165423.html


Note:
VPN is not useful for common project storage, but you can use VPN to get a license.

Загрузка PDF  FAQ_EN_License_server_-_getting_licenses_by_using_VP...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019  | Последнее изменение: 05.11.2020
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Question:
How can I work together on a project with a partner from another country?

Answer:
Using Allplan 2019 and later, you can work on projects across countries.
You can define projects in a country-specific manner. This means that a project gets the resources (for example, hatching, patterns, layers and so on) and reinforcement settings of a specific country. Depending on your license, you can install one or more additional country packages. For example, you can then create a project with resources and settings for Germany and another one with resources and settings for the UK.


Requirements:

Whether you can use country packages depends on the Allplan license.

Only the ‘Cubed’ and ‘Exponential’ license types include country packages.
These license types enable you to use as many country packages as you like. You can create and open projects with any country code.

The ‘Lineared’ and ‘Squared’ license types only include one country package by default. This also applies to all conventional license types such as ‘Architecture’ and ‘Engineering’. In other words, you can only create and open projects with this country code.

Installing country packages:

When installing Allplan 2019 for the first time or upgrading from Allplan 2018 or earlier, you must explicitly install the additional country packages.

A default installation onlyinstalls the country package of your country. If you want to use different country packages, you must do a custom installation. Only a custom installation allows you to select the country packages you want to install.
You can do this whenever you want - be it the first installation or an upgrade or update.

Doing a custom installation:
Start Setup.

Select Customfor the Setup type.
When it comes to selecting Features, you can select the language packages you want to install.
You can see a list of all Allplan languages included in your license.
After this, you can select the countries. Select the country packages you want to install.
Click ‘Next’ to confirm all other dialog boxes.

Note:Please note that the more country packages you select, the longer the installation will take and the more hard disk space will be required.

Using country packages in Allplan:

You must define the country when you create a project. You cannot change the country later.

Creating a new project:
When creating a new project, you can select the county in country-specific templates.
Select the country and the template you need.

If you do not select a project template, you must select the required country in the next dialog box.


In the project:
The status bar shows the country set for a project.
The units for length entries and reinforcement set in the Options are project-specific settings. These units are preset depending on the country selected.



Important note:
  • When checking out a project in a workgroup environment, you can choose which country-specific office standard you want to check out.
  • Click in the ‘License Settings’ to see which countries are included in your license.
  • There is a default country, which is usually the country entered in your license. Setup always installs the data for this default country in the STD and ETC folders. During installation, Setup creates a STD.??? folder and an ETC.??? folder for each additionalcountry package selected (??? stands for the country code). The office path and default path are always based on the country set for the project that is currently open. That is to say, when you open a project and save a favorite or library element in the office path or default path, these elements will only be available in projects with the same country settings. ProjectPilot is an exception; here, the office path and default path always refer to the STD and ETC folders.


Загрузка PDF  FAQ_EN_Country-specific_projects_-_working_together_...
Версия:  Allplan 2015  | Последнее изменение: 08.06.2020
10 user(s) found this FAQ helpful

Question:

An error occurs during installation of hotfix 2015-1-11 or later. What can I do?



Answer:

To install this and future Allplan 2015 hotfixes using auto-update, you must update the installation service. Requirement: Allplan 2015-1-10 is installed.

1. You can find a batch file attached to this FAQ. Save and extract this file and execute it on every Allplan workstation (right-click this file -> select "Run as administrator" on the shortcut menu...). The batch file looks for the "InstallAULService.exe" file in the local PRG folder of the Allplan installation and runs it as the administrator. This updates the installation service.
Be careful: this requires administrator privileges.

If your e-mail program blocks this file, you can also download it from our FTP server.
Enter the following address in WindowsExplorer (do not use Internet Explorer!):

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2015/Hotfix/2015-1/UpdAUL.bat


2. Auto-update should now work as usual.



Note:


As an alternative, you can also install the full version of Allplan 1/12/2015. This also updates the installation service.
You can download the full version fromhttps://connect.allplan.com/deor from our FTP server:

To access our FTP server, you require a current Windows operating system. Do the following:
Enter the following address in Windows Explorer (do not use Internet Explorer!):

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2015/CD/DoWn-allplan2015-1-12-cad.zip

Download the corresponding ZIP file and extract it. Right-click the exe file and start it using "Run as administrator".
Install the update.

Загрузка PDF  FAQ_EN_Automatic_update_fails_to_install_hotfix_2015... Загрузка UpdAUL.zip
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