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Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 07.08.2019
10 user(s) found this FAQ helpful

Question:

After I updated Windows (8 to 8.1; 8.1 to 10), Allplan only starts as a viewer. What can I do?


Answer:

Windows update corrupts Nemetschek Softlock License Manager.
To fix Allplan, do the following:

You need the latest installation package for your version.
You can download this package from our webdrive

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

You can find the installation packages in the following path:
Allplan/"Version"/Installationspaket/

Copy the zip file to the local computer and unzip the file.
Start the installation and run an update use our temporary license file.

You can download the temporary license from Allplan Connect:
https://connect.allplan.com


After the installation, you can open License Manager again (Services application -> Utilities -> License -> License Manager). Next, install the temporary license (*_psd.nslock): "Install - Install license"
Note: the status of the temporary license is set to "Expired".

Next, create a new registration request.
To generate a registration request, do the following:

Open License Manager (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
Follow the instructions displayed on screen. Complete the form. Do not forget to enter your email address.

Check that the Client ID and CD Key are correct.

Send the registration request to: register@nemetschek.de.

Загрузка PDF  FAQ_EN_Fixing_NemSLock_after_Windows_update.pdf ...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Последнее изменение: 01.10.2020
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Question:

How can I temporarily borrow a license for a client from the license server?



Answer:

To borrow a license, do the following:

Notes:
You cannot borrow licenses on the license server. You can do this only at the clients.
You can only borrow and return a license if the client is connected with the license server.
Computers that are not on the company network must use a VPN connection to access the server.

At the client:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
  • Click License selectionon the left. Then click the license you want to borrow so that this license is highlighted in blue.
  • If this license is a license server license, the Todayand Borrowbuttons in the 'Borrow license for:' area are no longer grayed out.
  • The Todaybutton always shows the preset period of time. The default setting is Today. If you want to change the period of time, click the Todaybutton. You can then choose from various options.
    Note: When you select 'Today', the license will be available again for all Allplan users on the server tomorrow.
    When you select a number of days, borrowing will always be valid for 24 hours. For example, you borrow a license for 1 day and borrowing starts at 3 o'clock in the afternoon, the license will not be available on the server until 3 o'clock in the afternoon. The same applies to selecting days on the calendar.
  • After having specified the correct period, click Borrowto borrow the license at once.


You can immediately see the borrowed license in the license selection below your computer name. Click the green information button to get details about this license. For example, you can see when the borrowed license will automatically be returned to the server.

  • If you want to return the license to the server before the time period expires, click the license again so that it is highlighted in blue. The Return licensebutton is now available. Click Return licenseto immediately return the selected license to the server.


Загрузка PDF  FAQ_EN_License_server_-_borrowing_licenses_temporari...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 08.05.2019
1 user(s) found this FAQ helpful

Question:

I would like to run the program on a different computer. How can I transfer the NemSLock license?



Information:

You can use the "Export/import - license transfer" tool to transfer an Allplan license temporarily from the registered computer to a different computer (a laptop, for example).
Licenses are always transferred between two specific computers. When you export the license from the source computer, you need to precisely specify the destination computer to which the license is to be transferred. A registered, running Allplan version must be installed on the source computer. At least a trial version of Allplan must be installed on the destination computer. Whether this trial version is still valid or has already expired is irrelevant.



Note:

The license should notbe transferred temporarily when you have bought a new computer and you want to run the program permanently on this new computer. The temporary license transfer is limited to 30 days. For more information please consult the online Help.


Answer:

Open the Services application -> Utilities -> License -> License Manager (NemSLock).

Select theExport/import - license transfertool.

You can choose between a transfer that is "Directly on the network" and one that is "Indirectly by transfer file". The direct transfer requires that the source computer and the destination computer are connected via a network. As opposed to the indirect transfer, you can also exchange licenses when you opt for the direct transfer.


A. Transferring the license directly

Preparing the destination computer for the license import

  1. Using the destination computer, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. Click the Export/import - license transfericon at the top. The "License Transfer Wizard" dialog box opens.
  3. Select Directly on the network.
  4. Select the (Re-)Import licenseoption.The computer name and IP address are displayed in a dialog box. You require one of these pieces of information to start the online transfer at the source computer.
  5. Click Reception.


Using the source computer to export the license file for the destination computer

  1. Using the source computer, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. Click the Export/import - license transfericon at the top. The "License Transfer Wizard" dialog box opens.
  3. Select Directly on the network.
  4. Select the Export license option. Enter the computer name or IP address of the destination computer. For the time limit, specify after how many days the license file is to be available at the source computer again. This will happen automatically as soon as this period expires.
  5. Click Finish.


Returning the license file to the source computer before the time limit expires

Source computer

  1. Using the source computer, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. Click the Export/import - license transfericon at the top. The "License Transfer Wizard" dialog box opens.
  3. Select Directly on the network.
  4. Select the (Re-)Import license option. The computer name and IP address are displayed in a dialog box. You require one of these pieces of information to start the online transfer at the source computer.
  5. Click Reception.


Destination computer

  1. Using the destination computer, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. Click the Export/import - license transfericon at the top. The "License Transfer Wizard" dialog box opens.
  3. Select Directly on the network.
  4. Select the Return license option. The "Return License" dialog box appears.
  5. Enter the name or IP address of the computer to which you want to return the license and click Return. A message appears announcing that the license has been exported to the destination computer.
  6. At each computer, clickOKto confirm.



B. Exchanging licenses while online

Specify which computer is to be the master and which computer is to have a subordinate role (slave).

Preparing the slave for the license exchange

  1. At one of the two computers, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. Select the "Nemetschek Softlock License Manager" tab. Click the Export/import - license transfericon at the top.The "License Transfer Wizard" dialog box opens.
  3. Select Directly on the network.
  4. Select Exchange licenses -> Slave.The computer name and IP address are displayed in a dialog box. You require one of these pieces of information to start the online transfer at the source computer.
  5. Click Reception.



Exchanging license using the master

  1. Using the other computer, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. Click the Export/import - license transfericon at the top. The "License Transfer Wizard" dialog box opens.
  3. Select Directly on the network.
  4. Select Exchange licenses-> Master. Enter the computer name or IP address of the slave. For the time limit, specify after how many days the license file is automatically returned to the source computer.
  5. Click Finish.


Returning the exchanged licenses before the time limit expires

  1. Using the slave, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. Click Export/import - license transfer.The "License Transfer Wizard" dialog box opens.
  3. Select Directly on the network.
  4. Select Reverse license exchange -> Slave -> Reception.
  5. Using the master, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  6. Click Export/import - license transfer.The "License Transfer Wizard" dialog box opens.
  7. Select Directly on the network.
  8. Select Reverse license exchange -> Master. Check whether the proposed computer name or IP address of the slave is correct.
  9. Click Reverse.



C. Exchanging licenses while offline


Creating computer ID files for the source and destination computers

First you need to create two computer-specific ID files: one for the source computer and one for the destination computer. These files are valid until you change the hardware of the corresponding computer. If the hardware changes (adding a hard disk or a DVD/CD drive, for example), you need to create a new computer ID file.

To create a computer-specific ID file:

  1. Start the Nemetschek License Manager by clicking Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. Click the Export/import - license transfericon at the top and select Indirectly by transfer file.The "Offline License Transfer" dialog box is displayed.
  3. Select Create computer ID file.
  4. Click Browse...and specify the path where you want to save the computer ID file.
  5. Click Finish.


Note:

The folder you select must exist. The computer-specific COMPUTERNAME.nslid file is created in this folder.
If the source computer and the destination computer are connected on the network, you can specify the source and destination paths over the network without having to use storage media or email attachments.

Exporting the license file for the destination computer

  1. Using the source computer, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. At the top click Export/import - license transfer -> Indirectly by transfer file.The "Offline License Transfer" dialog box is displayed.
  3. Select the Export license option. The Import Computer IDdialog box is displayed.
  4. To export the license for a specific destination computer, do the following: Click Browse..., and select the computer ID file of the destination computer (name_of_destination_computer.nslid) and clickOpen. Click Next.
  5. For the time limit, specify after how many days the license file is automatically returned to the source computer.
  6. Click Create License Transfer Fileand clickOKto confirm. A file (name_of_destination_computer_date_time.NslTransfer) is created for the destination computer.


As soon as you have exported the license, Allplan no longer starts on the source computer.

Importing the license file into the destination computer

  1. Using the destination computer, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. At the top click Export/import - license transfer -> Indirectly by transfer file.The "License Transfer" dialog box is displayed.
  3. Select the (Re-)Import license option. Click Browse....and select the license file you want to import. Click Open.
  4. Click Import and clickOKto confirm.



Note:

Each license file can be imported just once. For this reason, the file name is preceded by the word "used_" after the import.

Returning the license file to the source computer before the time limit expires

  1. Using the destination computer, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  2. Click Export/import - license transfer -> Indirectly by transfer file.The "Offline License Transfer" dialog box is displayed.
  3. Select the Return license option.
  4. Click Browse...and select the path where you want to save the license file returned. Then click OKto confirm.
  5. Click Return and clickOKto confirm.
  6. Using the source computer, start the Nemetschek License Manager by clickingStart -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  7. Select the "Nemetschek Softlock License Manager" tab. Click License transfer -> Offline license transfer. The "Offline License Transfer" dialog box is displayed.
  8. Select the (Re-)Import license option.
  9. Click Browse...and select the corresponding license file. Then click Open.
  10. Click Import and clickOKto confirm.
Загрузка PDF  FAQ_EN_Transferring_NemSLock_licenses_temporarily_(i...
Версия:  Allplan 2016  | Последнее изменение: 27.02.2018
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Question:

How can I borrow a license for a client temporarily from the license server?



Answer:

Hotfix 2016-1-4 enables you to temporarily borrow (import) licenses from the license server.
If you want to use this function, note the following points:


Borrowing licensesrequires the following steps. Make sure you do not change the order of these steps. Otherwise, you cannot borrow licenses.

  1. Install Allplan 2016-1-4on the client.
  2. Go to the server and update the software for the license server to 2016-1-4(Build-ID 1.614.x.x ).
  3. Go to the license server and update the licenses.


You can find a detailed description of each step in the following section.

1. Install Allplan 2016-1-4
Make sure all clients are equipped with Allplan 2016-1-4 or later.
If this is not so, install a full update or a hotfix. You can do this manually or use auto-update.
You can find more information in Allplan Connect:
https://connect.allplan.com/en/faqid/20110412100857.html

To install manually
Download the current hotfix(es) manually. To do this, log in to Allplan Connect https://connect.allplan.com/de/support/downloads.htmlad go to Support - Downloads - Latest Hotfixes.
You can also download the hotfixes from our FTP server.
To access our FTP server, you require a current Windows operating system. Do the following:

Enter the following address in Windows Explorer (do not use Internet Explorer!):
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de

You can find the hotfixes in this folder: /download/Allplan/2016/Hotfix/


2. Update the license server 2016-1-4(Build-ID 1.614.x.x )
Not only Allplan but also the license server requires the new version. Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settingsprogram.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.
If this is so, update the license server. Download the software for the license server from Allplan Connect or from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2016/DoWn-2016-License_Server_Setup.zip

Start the new License Server Setupon the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

  • Click Install.
  • Click Exit.

If you have not worked with the license server before or if you have not switched to Allplan 2016 until now, you can find detailed information in Allplan Connect:
https://connect.allplan.com/en/faqid/20150618084450.html


3. Update the licenses
You must update your license before you can use this new function for borrowing licenses.

To update a license on the license server

  • Start the License Settingsprogram on the server.
  • Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
  • As you can see, the 'Update license' function is now available.
  • Click Update license.
  • If your license includes configurations for several seats, you must update each license separately.




To borrow a license, do the following:

Notes:
You cannot borrow licenses on the license server. You can do this only at the clients.
You can only borrow and return a license if the client is connected with the license server.
Computers that are not on the company network must use a VPN connection to access the server.

At the client:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
  • Click License selectionon the left. Then click the license you want to borrow so that this license is highlighted in blue.
  • If this license is a license of the license server, the Todaybutton in the 'Borrow license for:' area is no longer grayed out.
  • This button always shows the preset period of time. The default setting is Today.This button is divided into two parts. If you want to change the period of time, click the arrownext to Today. You can now choose from various options.
    Note: When you select 'Today', the license will be available again for all Allplan users on the server tomorrow.
    When you select a number of days, borrowing will always be valid for 24 hours. For example, you borrow a license for 1 day and borrowing starts at 3 o'clock in the afternoon, the license will not be available on the server until 3 o'clock in the afternoon.
  • Click Today(selected period of time) to borrow the license immediately.


You can immediately see the borrowed license in the license selection below your computer name. Click the blue information button to get details about this license. For example, you can see when the borrowed license will automatically be returned to the server.

  • If you want to return the license to the server before the time period expires, click the license again so that it is highlighted in blue. The Return licensebutton is now available. Click Return licenseto immediately return the selected license to the server.
Загрузка PDF  FAQ_EN_License_server_-_borrowing_licenses_temporari...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Последнее изменение: 11.07.2016
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Question:

How can I move NemSLock License Server to a new server?



Answer:

If you want to run NemSLock 2006 Server on a different or new server, you first need to render the license ineffective. For this, you still require the old server. After this, you need to contact Nemetschek Allplan Systems GmbH in order to activate the license for the new server.

As soon as you return the license, the status of the existing license is set to trial for 48 hours; then it will expire.

Note:Transfer the license to the new server while the old server is still available.

Do the following:

  • At the new server:install NemSLock 2006 Server with the temporary license files provided with the program.
  • At the clients:Exit Allplan on all workstations.
  • At the old server:return the license(s). Open NemSLock 2006 Server Console, click "Stop server", switch to "Modules" and click "Transfer license permanently". Then select "Next" and "Create". Click the "Send" button to send the .hwchs file you just created to "register@nemetschek.de" (provided an email program is installed and configured on this server). Otherwise, click "Browse" to open the folder with the .hwchs file in Windows Explorer. Now you can use any computer to send this file to the address mentioned above.
    Finally, click "Start server". The existing licenses are valid for two more days.
  • At the clients:for the time being the clients can continue to work with the old license server.
  • At the new server:After a few minutes, our server will send you an email confirming that the licenses have been returned. Now you can generate registration requests for all licenses. Next, install the licenses.
  • At the clients:Now you can switch the clients one after the other to the new server. To do this, open the License Manager by clicking Start -> (All) Programs -> Nemetschek -> Nemetschek Softlock 2006 -> License Manager.




Tip:

To transfer the existing users to the new server, back up the Users.mcf file, which you can find in the program folder of NemSLock 2006 Server, and copy this file to the new server after the installation. Prior to copying the file, stop the "NemSLock Server 2006" Windows service, copy the file to the program folder and start this service again.

Загрузка PDF  FAQ_EN_Moving_NemSLock_Server_to_a_new_server_(short...
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