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Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 03.09.2019

Question:

How can I transfer the license permanently to a new computer?
How can I temporarily transfer the license of a registered computer to a different computer?
How can I interchange the licenses of two registered computers?



Answer:

If you activated the license online by entering a Product Key, you can return the Product Key and then use it for a different computer. You can return and activate the license only if the computers have Internet access. The computer where you want to return or activate the license does not have to be online all the time. It is enough if it is online while you are returning or activating the license.


Returning a license
To return a license in online mode

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings
  • Write down the Product Key for the license you are returning.
  • Click License activationon the left. Then click the license you want to return.
  • Click Return license.


You can now activate the license on a different computer.


Activating a license
If you want to transfer the license permanently, you can activate a license while you are installing Allplan or after you have installed Allplan. By activating a license, you connect the license with the new or other computer. As a result, you can start Allplan on this computer.
If you want to transfer the license only temporarily, install Allplan as a viewer on the second computer and
activate the license later.

To activate the license during installation:
Start Setup and follow the instructions displayed.

  • In the 'Installation Option' dialog box, select the 'Enter Product Key' option and click 'Next'.
  • Enter your Product Key.
  • Click 'Activate license'.


To activate the license after installation:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings
  • Click License activationon the left.
  • Enter your Product Key.
  • Click Activate license.



Here comes a practical example:

If you want to use a Product Key for running Allplan on two or more computers, you must use computer A to return the license before you can use this license with computer B. To return the license, open the Services application -> Utilities -> License settings -> Return license. If this computer always uses the same Product Key, you can find this Product Key in the box below License activation. This box always displays the last Product Key entered.

If you switch between several licenses, it is a good idea to save the Product Keys used in a text file on the desktop. This way, you can copy the Product Keys quickly and easily to the license settings.


Notes:

You can also find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Click Profile -> License administration.
Only administrators can use this function.

Загрузка PDF  FAQ_EN_Transferring_license_to_a_new_or_another_comp...
Версия:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 17.10.2018

Question:

Does Allplan create backup files (*.bak)?
How can I use these files?



Answer:

Allplan creates backup files when you do the following:

  1. Copy, Move Elements between Documents …
    Allplan creates a backup file of the destination drawing file or layout.
  2. Deleting drawing files and layoutsin the "Open on a project-specific basis" dialog box
    If you have selected "Create backup copies of drawing files", Allplan creates a backup file of the drawing file or layout.
  3. Importing data to drawing files
    If you have selected "Create backup copies of drawing files", Allplan creates a backup file of the drawing file.


Note on points 2 and 3:

To select the "Create backup copies of drawing files" option, click
Tools -> Options -> Desktop environment -> Save/load area (until V2009 Global Options -> Miscellaneous -> Autosave, Backup)->Create backup copies of drawing files.


Restoring:

If need be, you can restore the original drawing file or layout.
Make a note of the drawing file number or layout number and determine the corresponding project folder as follows:
Services application -> Service -> Hotline Tools -> wopro

Open this folder in Windows Explorer.

Rename the corresponding drawing file "tb000001.ndw" "tb000001.ndw.old" or the corresponding layout "pb000001.000" "pb000001.000.old.", for example.
Delete the bak extension from the corresponding bak file.

Example 1:

You have inadvertently copied the wrong elements to drawing file 4711.
1st step: exit the project in Allplan.
2nd step: delete file tb004711.ndw or rename it tb004711.ndw.old.
3rd step: find file tb004711.ndw.bak and rename it tb004711.ndw.

Example 2:

You have inadvertently copied the wrong elements to layout 815.
1st step: exit the project in Allplan.
2nd step: delete file pb000815.000 or rename it pb000815.000.old.
3rd step: find file pb000815.000.bak and rename it pb000815.000.



Note:

These backup files can considerably increase the volume of data to be backed up. So it is a good idea to delete the .bak files you no longer require before you start backing up data. To delete the .bak files, you can select the Services application and click Utilities -> Delete temporary files.

You can also find this information in the help for Allplan. Please refer to the topic "Using bak files".

Загрузка PDF  FAQ_EN_Using_bak_files.pdf
Версия:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012  | Последнее изменение: 22.08.2019

Task:

You have installed Allplan on several local workstations. Now you want to change the installation so that you can access a common network drive.



Note:

Before you switch to a network installation, it is essential that you back up all the data of all the workstations.
We strongly recommend that you take advantage of the expertise of Nemetschek’s technical support staff. We are happy to help you!



Solution:

The following description shows how to change several workstations where Allplan is installed locally and the project data is also stored locally on each computer to workstations with a common network drive without Workgroup Manager.

1st - getting ready
Choose one of the workstations where you will install all the projects and the office standard (hereinafter referred to as the main workstation).
First, move all the projects to the main workstation.

1.a: copying resources into projects
To make sure that the projects in your office have a uniform appearance, change the path settings for the projects' resources to 'Project'.
Make the following setting for each project:
Allplan -> File menu -> ProjectPilot - Admin -> select the individual projects one after the other -> right mouse button -> Properties -> Settings tab
Set the path settings for 'Pen and line definitions', 'Fonts', 'Patterns, hatching styles, area styles', 'Bar and mesh cross-section catalogs', 'Layer structures, line styles, drawing types' and 'Attributes proposed' from 'Office' to 'Project', if necessary.
The corresponding elements are copied from the office standard directly to the project. This ensures that the project settings stay the same even when you copy the project to the new server with the new office standard.

1.b: same folder name as project name
Open the 'General' tab and select the 'Same folder name as project name' setting if you want to proceed as described in 2b.

1.c: pen color ("Color stands for pen")
The pen color for the "Color stands for pen" setting is a user-specific setting that is not saved in the project but in the user folder (...\Usr).

2.a: backing up projects of the individual workstations and importing them to the main workstation (recommended method):
Back up the individual projects. To do this, open the Services application and select Data Backup -> Create -> Entire folders -> Projects.
You can back up several projects in a single operation.
Before you start, specify the backup folder on the network or on the local hard disk: Services application -> Configuration -> Backup path ->Browse for Folder.

The next step is to import the saved projects to the main workstation.To do this, open theServices application -> Data Backup -> Import -> Projects Before you import the individual projects, you can create new Allplan projects at the main computer. As an alternative, you can also create a new project during the import.

2.b: backing up projects of the individual workstations and importing them to the main workstation (special approach):
This approach should only be used with good reason for exceptional cases as it requires in-depth knowledge of Windows.
With this method, Windows Explorer is used to import the projects to the main workstation.
If some project names exist twice, you need to rename these projects before you back them up.

You can then rename the existing 'project.dat' file in the Prj folder of the main workstation.
Next, select the Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
The system creates a new project administration file (project.dat), which should list all projects with names.

Now the main workstation contains the latest version of all the projects of the office.

3rd - merging project defaults
Open ProjectPilot at the individual workstations and copy the elements you want to transfer (symbols, smart symbols, lists, schedules, and so on) to the external path. Of course, you can set the external path to a common network folder that can be accessed by all workstations.
Next, open ProjectPilot at the main workstation and copy the contents of the external path to the office standard.

4th - data backup

  • Back up the projects, office standard and user settings at the main workstation:
    You can also copy the ..\prj (projects), ..\std (office standard) and ..\usr (user folder) paths to a backup folder (Nemsic, for example) on the hard disk.
  • In addition, you need to back up the ..\usr\local folder at every stand-alone computer.
  • Export the user interface setting of each user to a file: Allplan -> Tools - > Customize .... -> Export...


5th - uninstalling
Remove Allplan from all workstations.

6th - reinstalling
Before you install the same version again, create and share a folder (Nemdata, for example) on the future data server. Create a subfolder - Allplan - in this folder.

The next step is to reinstall the same version on all the workstations.

Specify the following installation paths:
Program folder:
local (C:\Programs\Nemetschek\Allplan, for example)
Central file storage folder:
Browse -> Network...
Find the sharedNemdata folder and select the Allplan folder.

After this, start installing.

7th - testing the start and restoring the backup
After the installation (check whether Allplan starts), copy the ..\prj and ..\std folders you backed up from the main workstation to the new ...\Nemdata\Allplan server folder.

Next, use Windows Explorer to copy the contents of the former user folder (…\usr\local) of the stand-alone workstation to the new user folder of the computer you just installed.

8th - updating the project administration file
Go to the project.datfile in the ...\Nemdata\Allplan\Prjfolder and rename itproject.alt.After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.

9th - summary
Now all the workstations access a common network drive with the same project pool and office standard.
With this type of installation, only one user can access a project at any one time. If several users are to work on a project at the same time, you need to install Workgroup Manager.

Загрузка PDF  FAQ_EN_Switching_from_single_installation_to_network...
Версия:  Allplan 2014 / Allplan 2013 / Allplan 2012  | Последнее изменение: 04.01.2018

Question:

After I have updated the driver of a graphics card from the Nvidia Quadro or GeForce series, I cannot start Allplan anymore.
I can see numerous error messages. What can I do?



Answer:

Allplan no longer starts after you have installed a current driver of the Nvidia GeForce or Nvidia Quadro WHQL series.


You can solve the problem as follows:

For customers running Allplan 2014:
Install at least version 2014-1-3. This version works with the drivers mentioned above.

For customers running Allplan 2013 or an earlier version:
Start the Services application.
Select Service -> Windows Explorer -> General program data.
(Allplan 2012: Services application -> Service -> Windows Explorer (program folder))
Open the ETC folder and then the "Shaders" folder, for example, C:\ProgramData\Nemetschek\Allplan\2013\Etc\Shaders.
Find the "Postprocess.frag" file and rename it "Postprocess.OLD".
Copy the "Postprocess.frag" file, which you can find attached to this FAQ, into the "Shaders" folder.

A note on Allplan 2014-1-3:
Download this version from Allplan Connect or from the FTP server.

Allplan Connect:
https://connect.allplan.com/de/support/downloads.html

FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2014/CD/
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
This opens the folder on our FTP server.
Select the appropriate file (for example, 'DoWn-allplan2014-1-3_x64-cad.zip' for 64-bit systems) and select Edit -> Copy (Ctrl+C). (If you run the Windows 32-bit system, download the other file.)
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
After having downloaded the file, you can decompress it and start installing it by double-clicking the exe file.
To download large files, you can also use a download client, such as Filezilla (http://filezilla-project.org/).

Загрузка PDF  FAQ_EN_Allplan_does_not_start_after_update_of_graphi... Загрузка Postprocess.frag
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 08.05.2019

Question:

I have installed Allplan using the temporary Softlock license ("customer#_seat_psd.nslock") and "Trial" is displayed for its status in the License Manager.
How can I register this license?



Answer:

You use License Manager to create a registration request and send it by email to register@nemetschek.de.
In response, you get a final license file. Installing this license removes the lime limit.
Below is a description of the necessary steps.



Notes:

  • Using the temporary license, you can start Allplan as a trial version. You can work with Allplan without any restrictions for 30 days.
    After expiration of this period, Allplan starts as a viewer only. However, you can still request and install the final license.
  • When running Windows Vista, start Nemetschek License Manager as the administrator:
    Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
    Click "License Manager" with the right mouse button and choose "Run as administrator" on the shortcut menu.




How to proceed:

1. Request a license registered for your computer

  1. On the Windows taskbar, click Start - (All) Programs - Nemetschek - Nemetschek Softlock 2006 - License Manager(or Services application -> Utilities -> License -> License Manager (NemSLock)).

    When running Windows Vista, start License Manager as the system administrator: click Start - (All) Programs - Nemetschek - Nemetschek Softlock 2006 - License Manager.
    Click License Managerwith the right mouse button. On the shortcut menu, click Run as administrator.
  2. Select the seat you want to register so that it is highlighted in blue.

    Note:You can only register seats you have purchased. If you can see only seats with numbers between 90 and 99 (= trial licenses for temporary use), you first need to install the personal license for temporary use.
  3. Click License requestat top left.

    The License Request Wizardstarts. The Welcome to the license request wizarddialog box provides information on the steps that follow.
  4. Click Next >.
    The Customer detailsdialog box opens.

    Note: Editing customer details requires administrator privileges. If you do not have these privileges, you will see a corresponding message. Cancel NemSLock License Manager and start again by selecting the Run as administrator option on the shortcut menu.
  5. Enter the necessary details:

    - If the Client IDhas eight zeros (00000000) and the CD Keyhas eight capital F's (FFFFFFFF), you selected the Trial license for temporary useoption when you installed Allplan.
    In this case, install the personal license for temporary use before you create the registration request.

    - If Client IDand CD Keydo not match the numbers printed on your delivery note (for example, typing errors, small letters and capital letters mixed up), you can enter Client ID and CD Key manually.

    - Fill out all the fields.

    Make sure you enter your email address correctly, because registered licenses and replies to status queries of license will be sent to the address you specify here.

    Note:Check the entries for Client ID(customer number) and CD Key , making sure these numbers are the same as those printed on the delivery note you received from Allplan. The CD Keyusually consists of the numbers 0 to 9 and the capital letters A to F.

    Tip: You can also find these numbers in the personal license file for temporary use (*_psd.nslock). Open the license file in an editor and scroll down to the end of the file. You can then copy the license codes displayed after CUSTOMERand CDKEYto the Clipboard and paste them into the appropriate boxes.
  6. Click Next >.
  7. Select the Program, Versionand Seatand click Next >.

    Note: If the Client IDis invalid (for example, when you use a trial license) you cannot confirm the dialog box by clicking OK. Instead, you will see a corresponding message.
  8. Specify how to send the registration file and click Next >.

    Start email program ...
    The program creates and saves the register.txt file before it opens your default email program. The program automatically attaches the registration file to the email and enters register (please no spam) @ (please no spam) nemetschek.defor the address.

    Save the registration file ...
    The program creates and saves the register.txt file before it opens the folder with the registration file in Windows Explorer. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.

    In addition, you can see the data that were written to the registration file.
  9. Click Finish.
  10. Click Close to exit NemSLock License Manager.


You will receive a reply by email within a few minutes. This email provides information on the registration process and usually includes the registered license file.

Note: The registered license file is generated by an automated system. Consequently, any additional comments in incoming emails are not read. If you have any questions or need more information, please contact Allplan directly.



2. Install the license file

Shortly after you sent the registration request to 'register@nemetschek.de' as described in step 1, the final license file will be sent to the email address you specified in the registration request.
Install this license file as follows:

  • Save the license file to any folder on the hard disk.
    If the license comes as a zip file, extract it.
  • Next, install the license file by double-clicking it ("customer#_seat.nslock").
    Confirm the dialog box.
  • As an alternative, you can also use License Manager to install the license file (Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager).
    Click "Install - Install license" at top left in Nemetschek SoftLock License Manager and select the license by clicking "Browse...".
    Click "Finish" to complete the installation process.


Note:

Do not use the same computer to register several license files for different seats. This would connect the seats. You cannot separate the seats again without the help of technical support.

Загрузка PDF  FAQ_EN_Nemetschek_Softlock_-_first_steps.pdf
Версия:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 26.03.2019 11:14

Question:

I purchased a new license and received a Product Key for Allplan. However, I use earlier Allplan versions with NemSLock server in my office. How can I install Allplan 2015 or an earlier version despite the new license? How can I activate the license on NemSLock server?


Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. You can no longer use NemSLock server with Allplan. For running Allplan, you get a Product Key by email. Using this key, you can activate your license online.

This new license is not downward compatible. Consequently, you cannot use it for earlier Allplan versions.

If you want to install Allplan 2015 or an earlier version, use a trial license to install the version you need.

Downloading Allplan:
Make sure the Allplan version you install is always up-to-date. In other words, it should include the latest hotfixes and service releases.
You can download the current Allplan version from Allplan Connect or the FTP server.
Downloading from Allplan Connect:
https://connect.allplan.com/de/support/downloads.html

FTP server:
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de
This opens the folder on our FTP server.

Go to /download/Allplan/2015/CD (choose the path in accordance with the version you need) and select the appropriate file. Then click Edit -> Copy (Ctrl+C).
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
Extract the ZIP file. Right-click the EXE file and select "Run as administrator".
Deactivate the virus scanner during installation.


1. Install Allplan with a trial license
Install Allplan. In the 'Select License Information' dialog box, choose 'Trial license for temporary use' and select the license for 'Architecture' or 'Engineering'.

Important: If you work with Workgroup Manager, select 'Different trial license' -> 'Next'. Open the Workgroup folder for your country and select the appropriate license. Then follow the instructions and install Allplan. Make sure you enter the paths correctly.


2. Use NemSLock server to request a registered license for the new seat

If you have not used a license server until now, install the license server using the trial license for NemSLock Server.

Installing NemSLock Server

  • Start the Setup program for NemSLock Server. You can find the latest Setup program on our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

  • The trial license is also on the FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/Allplan 2015 Nemslock Server Trial.nslsrv

  • Select the trial license file for NemSLock Server. This license is valid for 30 days, but it includes only seat. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below).
  • Select the full installation.
  • If the service does not start automatically after Setup, select Control Panel -> Administrative Tools -> Services and start the Nemslock Server 2006 service.



Registering licenses

  • Open NemSLock 2006 Server Consoleby clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
  • Switch to Moduleson the left.
  • Select one of your seats.
  • Click the Registration request (register.txt)button.
  • Click Edit.
  • Fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OKto confirm.
  • Click Create registration request. Windows Explorer opens and shows the register.txt file.
    If you have closed Windows Explorer, you can find the file in the program folder of NemSLock Server. If you installed the program to the path proposed, the path is
    C:\Program Files (x86)\Nemetschek\NemSLock Server 2006\Programs\License.
  • Use an editor to open the new register.txt file.

You can find the entry for your seat in line @23@seat:. Change it and enter your new seat number instead. For example, if you purchased seat 08, change the entry to @23@seat: 08. Save the file.

  • You can now use all the options provided by Windows Explorer to copy the registration file to a computer with Internet connection. You can do this on the network or you can use a USB stick. You can then email the file to us.
  • Send the email with the registration request to register@nemetschek.de.
  • You will promptly receive your registered license for the new seat.



Installing licenses
Exit Allplan on all workstations.

  • Open NemSLock 2006 Server Console.
  • Click Stop serveron the left.
  • Switch to Moduleson the left.
  • Click Browse and select the registered license file.
  • Click Install license file.
  • After this, you can start the server again by clicking Start server.



Note:

If you purchased several new licenses, you have to generate and send a separate registration request for each seat. Just repeat the steps described above. You will then receive a registered license file for each seat. You must install each file.

Загрузка PDF  FAQ_EN_Installing_an_earlier_version_with_NemSLock_s...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Последнее изменение: 11.07.2016

Question:

I have received a license for my dongle. How can I install this license?



Solution:

1. License on hard disk (or network drive)
Copy the license files to any folder, for example, C:\License, and select this folder when you install the license.

a. During setup
While installing Allplan, select the 'License file from any folder' option and choose the folder with the license files.

b. Installing a license later
To install the license, select
Services application -> Utilities -> License -> Install HARDLOCK License
A dialog box appears. Select the folder with the license files.

2. License by email
If you have received the license by email, save the attachment to any folder, for example, C:\License, and proceed as described in step 1.
If the licenses are compressed (*.zip), extract them first using an appropriate program, such as Winzip (www.winzip.de).

3. License on storage medium (CD or USB stick)
You can also copy the license files to a storage medium (USB stick, for example) or write them to a CD and then proceed as described in step 1b.



Notes:

  • If you have received a license for a license server, read the instructions in the documents for the license server. If any questions arise, contact technical support.
  • Keep the license in a safe place as you may need it for future installations or if there are problems.
  • Make sure you install the license that is appropriate to the dongle you use, as each license matches only a single dongle. time.
  • Setup needs to access the license file(s) during the entire installation process. It is therefore not possible to read the license file(s) from a CD and then remove this CD during installation. You are advised to copy the license file(s) to a folder on the hard disk.
Загрузка PDF  FAQ_EN_Installing_license_for_dongle.pdf
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Последнее изменение: 11.07.2016

Question:

How can I move NemSLock License Server to a new server?



Answer:

If you want to run NemSLock 2006 Server on a different or new server, you first need to render the license ineffective. For this, you still require the old server. After this, you need to contact Nemetschek Allplan Systems GmbH in order to activate the license for the new server.

As soon as you return the license, the status of the existing license is set to trial for 48 hours; then it will expire.

Note:Transfer the license to the new server while the old server is still available.

Do the following:

  • At the new server:install NemSLock 2006 Server with the temporary license files provided with the program.
  • At the clients:Exit Allplan on all workstations.
  • At the old server:return the license(s). Open NemSLock 2006 Server Console, click "Stop server", switch to "Modules" and click "Transfer license permanently". Then select "Next" and "Create". Click the "Send" button to send the .hwchs file you just created to "register@nemetschek.de" (provided an email program is installed and configured on this server). Otherwise, click "Browse" to open the folder with the .hwchs file in Windows Explorer. Now you can use any computer to send this file to the address mentioned above.
    Finally, click "Start server". The existing licenses are valid for two more days.
  • At the clients:for the time being the clients can continue to work with the old license server.
  • At the new server:After a few minutes, our server will send you an email confirming that the licenses have been returned. Now you can generate registration requests for all licenses. Next, install the licenses.
  • At the clients:Now you can switch the clients one after the other to the new server. To do this, open the License Manager by clicking Start -> (All) Programs -> Nemetschek -> Nemetschek Softlock 2006 -> License Manager.




Tip:

To transfer the existing users to the new server, back up the Users.mcf file, which you can find in the program folder of NemSLock 2006 Server, and copy this file to the new server after the installation. Prior to copying the file, stop the "NemSLock Server 2006" Windows service, copy the file to the program folder and start this service again.

Загрузка PDF  FAQ_EN_Moving_NemSLock_Server_to_a_new_server_(short...
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