Your frequently asked questions – and our solutions

Our technical support team has been asked lots of questions by Allplan users over the years and our solutions have been stored in a knowledge database.
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Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Last modified: 13.07.2020 13:07
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Question:

Allplan does not react promptly or seems to hang after I have selected the "Open on a Project-Specific Basis" or "New Project, Open Project" tool.

One of the following virus scanners is running: Trendmicro, McAfee, Kaspersky, Avira, F-Prot and others.
What can I do to solve this problem?



Answer:

Check whether updating the software of the virus scanner solves the problem.

If it doesn't, configure the real time scanner of the virus scanner so that it no longer scans the program folder and data folder of Allplan.

Start the Services application. Make a note of the following paths displayed in the Services application window:

Program folder
General program data
Central file storage folder

Define these folders as exemptions in your virus scanner.


Bear in mind that virus scanners may be installed on the server and the clients (provided you work with a server).
For more information on the virus scanner, contact the manufacturer.

Download PDF  FAQ_EN_Real_time_scanner_blocks_Allplan_data.pdf ...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 24.10.2019
3 user(s) found this FAQ helpful

Question:

Allplan does not start. When you open license selection in the license settings, you can see the following message: "Cannot find a license for running Allplan." Sometimes you might also see one of the following error messages: "This license is no longer available", "CmActLicense runtime system is not installed!" or "NemAll_DataResource20.dll: Start Error 102". Allplan no longer starts after these messages. How to solve this problem?

Answer:

Check the following points:

On the client:

Open the license settings: Services application -> Utilities -> License settings

1. Has the license been blocked on the client?
Check the 'License selection' area to find out whether your license has been blocked. This is indicated by the symbol. If the license is blocked, Allplan cannot use it.
Click this symbol to unblock the license again. If you want, you can select the check box in front of the license to select it as a favorite. Allplan will then prefer this license.
If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.


2. Has the server been found?

Select the 'Find license server automatically' option. You should now see the license provided by the server.

Note: In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually.


3. Is the local Windows service, which is used by licensing, running correctly?

If communication with the local Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans. You can find this folder in the following path: C:\Program files (X86)\Codemeter or C:\Programme (x86)\Codemeter

Then restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.


On the license server:

4. Is the 'Start network server' option active?

Start CodeMeter Control Center on the server.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

  • Select Settings -> Server -> Access serverin the Network serverarea and click Activate.


Update the license settings on the client. To do this, click Updateor open the dialog box with the license settings again. You should now see the license on the client.


5. Restart the license server service on the server

To start and stop the license server service, you can use CodeMeter Control Center.

  • CodeMeter Control Center -> Action -> Stop CodeMeter Service
  • CodeMeter Control Center -> Action -> Start CodeMeter Service


Update the license settings on the client. To do this, open the dialog box with the license settings again. You should now see the license on the client.


6. Is the virus scanner blocking the Windows service, which is used by licensing, at the server?

If communication with the Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans.
You can find this folder in the following path: C:\Program files (X86)\Codemeter or C:\Programme (x86)\Codemeter
In addition, exclude the C:\Program Files\Allplan GmbHfolder.

Then restart the license server service:
If the service is running, stop it and restart it.


7. Check the firewall

Allplan communicates with the license server via TCP/IP. By default, communication is via port 22350 unless you change the port in CodeMeter WebAdmin. So you need to configure the firewall accordingly.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Download PDF  FAQ_EN_License_server_-_cannot_find_a_license_.pdf ...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 10.03.2020
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Issue:

You want to get an overview of which Product Keys are valid for your respective workstations. Which ones are already assigned and on which of your computers the licenses are activated


Answer:

You can find a summary of this information in our Allplan Connect service portal
(only possible with admin access to your company network, normal users in Allplan Connect do not have this access):

Call up the following link and log in to Allplan Connect.

https://connect.allplan.com/de/admin/lizenzverwaltung/lizenzverwaltung-2016.html

On this page you can view the following information:

  • WS/License number
  • Product
  • Product key with Allplan package
  • A symbolic indicator whether the license is activated or free. The up arrow means the license is activated, the down arrow means the license is free.
  • The last change when the license (or the last license update to the license) was activated.
  • CodeMeter Container, in which Codemeter Container the license with this product key is activated on your computer.


But there is more information available:

  • By pressing the button "Get license details for this product key" you can also view the computer name on which the product key is activated and other details such as expiration date and options.
  • By pressing the button "Get license details for all product keys" this is done for all your product keys.

Note: Since it is a live query each time, it may take a few seconds before the result is displayed.

The license overview in Allplan Connect always gives you an up-to-date overview of who in the office is currently using which license and which license may also be free and can now be used.

Additional tip: You can find out the computer name of your computer quickly and easily using the Allmenu/Services. The computer name is displayed directly there





Note:

Please note that no license can be activated or deactivated via this page. You can only activate a license directly on the computer on which the license is to be used.
For instructions on how to transfer a license or activate it on another computer, please refer to the following instructions.

https://connect.allplan.com/de/faqid/20150618131629.html

Download PDF  FAQ_EN_Overview_of_activated_and_free_licenses_in_Al...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 17.07.2020
1 user(s) found this FAQ helpful

Question:

How to update the license server and the licenses?



Answer:

Allplan 2016: Before you do anything, make sure Allplan 2016-1-4 or later is running on all clients.
Allplan 2017 and higher: Check the version of the license server as described below and update the licenses.

1. Updating the license server
Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settings program.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.
If this is so, update the license server. Download the software for the license server from Allplan Connect

or from the following link.

https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

The package is in the folder

/Allplan/Lizenzserver/2018/

Start the new License Server Setup on the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

  • Click Install.
  • Click Exit.

If you have not yet installed the license server or if you have not switched to Allplan 2016 or higer until now, you can find detailed step-by-step instructions at
https://connect.allplan.com/en/faqid/20150618084450.html


2. Updating the licenses
Update the licenses at the license server as follows:

  • Start the License Settingsprogram on the server.
  • Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
  • As you can see, the 'Update license' function is now available.
  • Click Update license.
  • If your license includes configurations for several seats, you must update each license separately.

Note: When updating the license it can be that you will receive a higher version of the license as the version of Allplan you are using. The license is downward comatible and can be used until Allplan 2016.

Download PDF  FAQ_EN_Updating_license_server_and_licenses_.pdf ...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 23.09.2019
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Question:

Suddenly, one of the following error messages pops up: "This license is no longer available", "CmActLicense runtime system is not installed!" or "NemAll_DataResource20.dll: Start Error 102". After this, Allplan does not start anymore. How can I solve this problem?


Answer:

The local Windows service, which is used by licensing, is not running correctly.

If communication with the local Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans.
You can find this folders in the following path:
C:\Program files (X86)\Codemeter
C:\Program files\Codemeter
C:\ProgramData\CodeMeter

Then restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



Important note:

Follow this link to find out how to configure the virus scanner in conjunction with real-time scanning. Exclude all Allplan folders with their subfolders from virus scans. You can display the paths to the Allplan folders in the Services application window.

https://connect.allplan.com/en/faqid/20091126145752.html


Download PDF  FAQ_EN_Windows_service_for_licensing_is_blocked_by_v...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 23.09.2019
1 user(s) found this FAQ helpful

Question:

I cannot activate Allplan. When I enter the Product Key, the "no Internet connection" message appears even though the computer is connected to the Internet. Which ports are required? Are there any settings for the proxy server?


Answer:

License activation accesses the internally used URLs

https://lc.codemeter.com/59885/gateways/getLicenses.php and
https://lc.codemeter.com/59885/gateways/getTicketInformation.php.

Make sure the proxy server does not block these URLs.
Try to activate the license again.

Download PDF  FAQ_EN_License_activation_-_no_Internet_connection_w...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 28.10.2019
12 user(s) found this FAQ helpful

Question:

A new computer is to replace the existing one.
How can I transfer the existing data and settings of the existing Allplan installation to the new computer?



Solution:

Please note that this solution only works with stand-alone versions.
Install the same version of Allplan on the new computer and transfer the data as follows:

1st - transferring the data:
Transfer the following folders from the old computer to the new one:
Project folder (PRJ)
Office standard folder (STD) and
User folder (USR)

You can determine the path to these folders on both the new computer and the old computer as follows:
Services application->Service->Hotline Tools->Showcfg: shows system variables ->OK
You can find the paths to the folders after PRJ, STD and USR.

2nd - transferring the toolbar configuration:
Export the configurations from the old computer by clicking View -> Toolbars -> Customize... -> Export...
You can then import the configurations to the new computer by clicking View -> Toolbars -> Customize... -> Import...

Download PDF  FAQ_EN_Installation_on_a_new_computer_with_data_tran...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 23.09.2019
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Question:

After crashing, Allplan does not start anymore. When you open license selection in the license settings, you can see the following message: "Cannot find a license for running Allplan." How to solve this problem?



Answer:

Restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



The crash causes this problem. The fact that the license is not available is a consequential error.

Note:

If Allplan crashes often,
send the following information by email to your Allplan Support:

  1. An exact description of the last step before the error or crash occurred.
  2. The error message itself (as a screenshot). To find out how to take a screenshot, look at
    https://connect.allplan.com/en/faqid/0001cb36.html
  3. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
    https://connect.allplan.com/en/faqid/20140528094911.html
  4. The 'Allplan.out' log file. To find out how to create a log file, look at
    https://connect.allplan.com/en/faqid/0001a27a.html
Download PDF  FAQ_EN_Allplan_does_not_start_after_crashing_-_canno...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 25.11.2019
3 user(s) found this FAQ helpful

Question:

What are the differences between a major release, a service release and a hotfix?



Answer:

Major release

The major release is the first release of a new version.
You can download it from the homepage.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015


Service release

A service release is a collection of improvements to the program, including all the service releases and hotfixes that have been released until now. In addition to improvements, it may also include new features.
You can also use a service release for a new installation or an upgrade (from a previous version).
You can download it from the homepage.
New customers get it as a DVD. Serviceplus customers get it on request.
In addition, they automatically get information about service releases.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015-1


Hotfix

A hotfix is an improvement to the program that will automatically be installed by Allplan Update.
The basis for the installation is a specific major release or service release.
Hotfixes are installed one after the other in the correct order, that is to say, first Hotfix 2015-1-1 and then Hotfix 2015-1-2.

Allplan automatically installs available hotfixes when it starts.

You can find more information on hotfixes in the following FAQ:
https://connect.allplan.com/en/faqid/20101203111503.html




Tip:

Install program updates as soon as they are available.

Download PDF  FAQ_EN_Program_updates.pdf
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Last modified: 17.10.2019
4 user(s) found this FAQ helpful

Allplan from version 2011

Parts of Allplan 2011 have been reprogrammed and are completely new. Allplan uses a graphics library, which has been developed especially for CAD programs and visualization tasks. Depending on the data type and application, the display speed of Allplan is much higher than that of earlier versions, and refresh operations are considerably shorter. What's more, you can create hidden line images in real time.
This new technology is not a one-to-one implementation of the software-based solution in the previous version. Instead, a hardware-based approach is used. When it comes to data processing, the graphics card takes on much of the work. The different behavior of these two technologies that may occur in some parts is inherent. Therefore, the resulting display and refresh operations may differ slightly from what you are used to.



General graphics card requirements for Allplan

To fully exploit hardware acceleration capabilities, you require an Open GL 2.0 and DirectX10 (chip-based) compatible graphics card with 512 MB or more memory. Although Windows XP does not support DirectX10, Allplan only requires the chip-based support of the graphics card to manage the graphics library. OpenGL 2.0 is used in 2D and in visualization windows. These changes employ the latest technology in graphic display, so selecting a capable graphics card, and using the proper drivers is essential.

For more information on graphics card specifications, go to:

http://en.wikipedia.org/wiki/Comparison_of_AMD_graphics_processing_units
http://en.wikipedia.org/wiki/Comparison_of_NVIDIA_graphics_processing_units#Quadro)



Professional graphics cards versus Consumer-Level cards

Graphic card manufacturers typically have different product lines targeted for "gamers" and "professional users". While the hardware setup is very similar in case of both cards, there are key differences in their firmware and driver. "Consumer-Level cards" (such as Nvidia GeForce and AMD/ATI Radeon) are optimized for 3D games and technologically designed for DirectX10, as speed is more important than image quality.
Typically a 3D model in a game contains a low number of polygons with textures applied to them, while in CAD applications polygon count is high, and the image quality of wireframe models or shaded models is more important than navigation speed. Also, professional cards' memory usage is optimized for using multiple application windows, while in gaming this is not relevant.
Another key difference between the two product lines is the way they are delivered and supported. Professional cards (such as Nvidia Quadro and AMD/ATI FireGL/PRO) are built according to the video chip manufacturer's references, so you can always be sure that the driver delivered by the video chip manufacturer (such as Nvidia or AMD/ATI) fits your card.
The manufacturers of Consumer-Level cards (such as ASUS, Sapphire, Gigabyte, PNY and so on) may diverge from the chip manufacturer's references, so their drivers may not be compatible with the chip manufacturer's reference driver. Also, the product life cycle and driver release cycles are much shorter in case of gaming cards, usually 6 months up to 1 year at most and a 1-year warranty period maximum.

Example: comparison of graphics cards

Consumer-Level cards
Professional graphics cards / workstation
Products
Radeon
FireMV
FireGL/Pro
Mobility FireGL/Pro
Markets
  • Private customers: desktop systems and notebook systems
  • Corporate desktop systems
  • Corporate CAD and DCC desktop systems and notebook systems
Applications
  • Home/office publishing, productivity, multimedia, games, Internet
  • Finance, clearance, logistics, airport information displays
  • CAD/CAM/CAE, AEC, DCC, GIS, MI, visual simulation, scientific research/imaging
Certification
  • WHQL certification
  • Industrial applications
  • WHQL certification
  • Professional 3D applications
  • WHQL certification
Operating
systems
  • Windows 98SE / Me / XP
  • Windows Vista,
    Windows 7
  • Windows XP, XP64,Vista, Vista 64, Windows 7, Windows 7 64
  • Linux
Drivers
  • Optimized for DirectX
  • Basic Open GL
  • Optimized and designed for DirectX
  • Optimized and advanced Open GL
Life cycle
  • Available for 1 year on average
  • Available for 2-3 years on average
Support
  • Basic, private customers
  • Direct access to dedicated support by trained technicians
Warranty
  • 1 year
  • 3 years with replacementof components




Professional graphics cards versus Consumer-Level cards

Professional graphics cards differ considerably from "Consumer-Level cards" for private users with regard to specific market segments with special requirements:

  • Extensive application tests and certifications with CAD providers
  • Optimized and advanced support for API as well as further developments
  • Longer product life cycles and availability
  • Direct product support
  • Longer warranty period


Nemetschek Allplan GmbH cooperates with Nvidia und AMD to test graphics card drivers for the Nvidia FX Quadro/ Quadro and AMD/ATI FireGL/ Fire Pro series. These product lines are tested, certified and recommended for Allplan by Nemetschek Allplan Systems GmbH.

For more information on certified graphics cards, go to:

www.nemetschek.eu/info/grafikkarten
www.nemetschek.eu/info/graphiccards

There are four different categories and areas:

Graphics cardApplicationQuality testsStatus
Gaming graphics cards3D GamesTested / not testedNot recommended
    
Professional graphics cards3D basisCertified and recommendedEnd of life
    
Professional graphics cards3D performanceCertified and recommendedEnd of life
    
Professional graphics cards3D high performanceCertified and recommendedEnd of life




Recommended graphics cards for laptops (Windows)

For reasons detailed above, we cannot recommend any specific card and driver combination for laptops. However, there are professional graphics cards available for high-end laptops such as NVidia FX Quadro & Quadro NVidia "M" or AMD/ATI FireGL & FirePro "Mobility".
These graphics cards are just as good as their desktop counterparts.
Laptops with Consumer-Level cards have been tested only briefly and cannot be recommended. We have had bad experience with on-board Intel graphics cards.



Graphics cards drivers for Apple Macintosh

Since Macs come with a default graphics card (on-board or gaming), and the drivers are bundled with system updates, we cannot recommend a specific card.
Graphics cards for MacOsX 10.6 (Leopard) or later and Boot Camp support Open GL 2.0 and DirectX10. Currently, there is only one series that is equipped with a professional graphics card: Mac Pro with NVidia FX4800 for Mac.


Notes for Allplan and Macintosh:

  • There is no provision for a direct installation under Macintosh.
  • Access to Windows must be straight from the Boot Camp installation.
  • For performance reasons, Parallels Desktop cannot be used in conjunction with Nemetschek Allplan.


We kindly ask you to understand that Nemetschek Allplan cannot provide support for Boot Camp installations.



Installing graphics cards drivers (Windows)

Graphics cards only work properly if they have a hardware provider supplied driver (not system built-in driver) installed correctly. It may happen that remnants of a previous installation interfere with the current driver installation. If you experience display issues with the drivers listed below, please "clean-install" the driver again. "Clean-install" means removing all previous driver files before installing a new driver. Unfortunately, a simple uninstall may not efficiently remove all components of a driver. There are tools that can do it, like ATI's cat uninstaller or third-party tools like driver cleaner or driver cleaner pro 1.5.



Graphics card drivers for laptops (Windows)

In most cases, graphic card drivers for laptops are supplied by the laptop manufacturer, and graphic card provider supplied drivers will not install on laptops. This makes it practically impossible for us to test laptop graphics cards. If you are experiencing display issues with your laptop, and your supplier does not offer you a driver update, you might try - at your own risk - to tweak a desktop driver to work on your laptop. Note that this is obviously not encouraged by your laptop supplier.

Download PDF  FAQ_EN_Graphics_cards_for_Allplan.pdf
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