This document provides additional information on installing Allplan 2021.
We strongly recommend that you perform a complete data backup and archive this data before you upgrade to Allplan 2021!
Detailed installation instructions can be found in the following places:
- If you have downloaded and unpacked Allplan 2021, you will find the file install.chm in the folder C:\Users\Public\Documents\Allplan 2021\HelpFiles\English
Please read these before installing Allplan 2021.
System requirements Allplan 2021
Licenses when upgrading to Allplan 2021
Extract from the installation instructions (see above)
If you want to switch from Allplan 2018/2019/2020 to Allplan 2021, you have three basic installation options.
1. New installation
Allplan 2021 is installed in a new folder. Any existing installations of Allplan (2020 or older) are not affected. No data and settings are transferred to the new installation.
The following options are available for transferring data later:
Uninstall Allplan 2021 and then upgrade Allplan 2018/2019/2020.
Integrating the data by hand (administrator knowledge required).
2. New installation with data copy from version
Allplan 2021 is installed in a new folder. Any existing installations of Allplan (2020 or older) are not affected. The office standard (\std), projects (\prj) and user data (\usr) can be automatically copied from an existing version 2018/2019/2020 to the new installation folder.
In this way, you can create a duplicate dataset if necessary: all projects, standards and resources can be used in both Allplan 2021 and 2018/2019/2020. This allows you to test the transition to the new version in real life, while the existing Allplan installation remains fully functional.
Note, however, that this method of working should avoid parallel processing of data in both installations, as the subsequent merging is time-consuming.
2a. Continuation of new installation with data copy from version
This option is available if a new installation with data copy has already been performed on another computer accessing the same data server and therefore the data has already been transferred.
3. Upgrade with data transfer from version 2018/2019/2020
Allplan 2021 is installed in an existing folder. The existing installation of Allplan 2018/2019/2020 is converted to Allplan 2021 and all important settings are transferred (see also Limitations for Data Transfer). Allplan 2018/2019/2020 is then no longer available.
Any existing installations older than Allplan 2018 are not affected.
For network installations (shared 'central file storage folder'), only one main release version can be used - all workstations must be brought to Allplan 2021. Before starting the installation, make sure that all workstations have upgrade authorization. A mixed installation of different main versions is not technically approved. Complications that may arise are not covered by the maintenance contracts.
During the upgrade, no workstation may be running any version 2020, 2019 or 2018.
In case of an installation with Workgroupmanager all workstations must be checked in during the upgrade.
Data from older Allplan versions must be converted to version 2021. This happens automatically for projects opened in Allplan 2021. For instructions on how to convert all projects at once, click here:
Does Allplan create backup files (*.bak)?
How can I use these files?
Allplan creates backup files when you do the following:
- Copy, Move Elements between Documents …
Allplan creates a backup file of the destination drawing file or layout.
- Deleting drawing files and layoutsin the "Open on a project-specific basis" dialog box
If you have selected "Create backup copies of drawing files", Allplan creates a backup file of the drawing file or layout.
- Importing data to drawing files
If you have selected "Create backup copies of drawing files", Allplan creates a backup file of the drawing file.
Note on points 2 and 3:
To select the "Create backup copies of drawing files" option, click
Tools -> Options -> Desktop environment -> Save/load area (until V2009 Global Options -> Miscellaneous -> Autosave, Backup)->Create backup copies of drawing files.
If need be, you can restore the original drawing file or layout.
Make a note of the drawing file number or layout number and determine the corresponding project folder as follows:
Services application -> Service -> Hotline Tools -> wopro
Open this folder in Windows Explorer.
Rename the corresponding drawing file "tb000001.ndw" "tb000001.ndw.old" or the corresponding layout "pb000001.000" "pb000001.000.old.", for example.
Delete the bak extension from the corresponding bak file.
You have inadvertently copied the wrong elements to drawing file 4711.
1st step: exit the project in Allplan.
2nd step: delete file tb004711.ndw or rename it tb004711.ndw.old.
3rd step: find file tb004711.ndw.bak and rename it tb004711.ndw.
You have inadvertently copied the wrong elements to layout 815.
1st step: exit the project in Allplan.
2nd step: delete file pb000815.000 or rename it pb000815.000.old.
3rd step: find file pb000815.000.bak and rename it pb000815.000.
These backup files can considerably increase the volume of data to be backed up. So it is a good idea to delete the .bak files you no longer require before you start backing up data. To delete the .bak files, you can select the Services application and click Utilities -> Delete temporary files.
You can also find this information in the help for Allplan. Please refer to the topic "Using bak files".
What can I do if Allplan no longer starts after I have upgraded and the following messages appear?
After this, Quality Reporter displays an error report.
Exit Allplan on all workstations and do the following:
Open the Services application and make a note of the path to the 'central file storage folder', which is displayed in the Services application window.
In addition, check whether the workgroup manager line is followed by 'Yes' or 'No'.
Open the central file storage folder in Windows Explorer.
If the workgroup manager line is followed by
'Yes', open the NET subfolder.
'No', open the PRJ subfolder.
Find the 'project.dat' or 'project.Dat.xm' file in the NET or PRJ folder and rename it 'project-old.dat'.
After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> OK -> Restore project management file -> OK
The program creates a new, correct project management file and you can start Allplan again.
If you come across error messages while doing this, please email the following information to firstname.lastname@example.org:
- Describe exactly what you did before the error or crash occurred.
- The error message itself (as a screenshot).
- The log file (trace).
- A Hotinfo support request with question 01.
How can I restore a lost building structure or layout structure?
To restore a lost or corrupt building structure or layout structure, you can do the following:
- Close Allplan.
- Open Windows Explorer, go to the central file storage folder of Allplan and open the "Prj"folder. Open the corresponding project folder and the "BIM" subfolder.
If the "Same folder name as project name" option is not selected for the project, a number is used for the folder name in the "Prj"folder. In this case, open the Services applicationand select the woprohotline tool (Services application -> Service -> Hotline Tools -> wopro). Select the corresponding project by double-clicking its name. An information dialog box shows the folder and file name of the project.
- You can find an XML file for each structure in the BIM subfolder.
Objects derived from building structure:
Allplan_BIM_LevMo_"name of model".xml
- To restore the building structure from a backup, rename the existing file "Allplan_BIM_BuildingStructure.xml" "Allplan_BIM_BuildingStructure.xml.old", for example.
- Switch to the "Backup"folder, which you can also find in the"BIM"folder.
- Select the most recent file that had been created beforethe building structure was deleted, for example, "Allplan_BIM_BuildingStructure.xml.27.5.2008--10-32-21.bak". The characters in bold indicate the date and time of the backup. Copy this file to the "BIM"folder.
- Rename this file by deleting the characters after ".xml". Now the file name is "Allplan_BIM_BuildingStructure.xml".
- Restart Allplan. The last version of the building structure is displayed in the "Open on a project-specific basis"dialog box again.
Using Allplan 2009-2 and later, you can restore the layout structure from a *.bak file straight from the "Open on a project-specific basis: layouts"dialog box.
- Right-click the topmost structural level in the layout structure (project name) and select Load layout structure favoriteon the shortcut menu.
- Open the last version of the Allplan_BIM_LayoutStructure.xml file in the backup folder mentioned above.
If the *.bak files are not displayed, please follow the steps described above.
Why does ProjectPilot open with the following error message:
"Unable to create ProjectPilot control. Is the registry correct?"
The reason for this is usually an "external path" that no longer exists. When you start ProjectPilot,
the program tries to access the "external path", which is stored in the Windows Registry.
If this path no longer exists, you will see the above error message.
To correct this error, please do the following:
- Services application
- Service menu
- Windows Explorer - CAD program folder
- The path to the "User folder" is displayed in the window of the Services application. Open it in Windows Explorer.
- Find the "extern.cfg"file in this user folder and delete this file.
Now try to start ProjectPilotagain. If the problem still occurs, please do the following:
Start the services application -> Service -> Windows Explorer -> CAD program folder.
Open the "PRG" folder.
Find the following file: "NemProjectPilot10.exe"
Right-click this file -> select "Run as administrator" on the shortcut menu.
ProjectPilot should now start.
Try to start ProjectPilotstraight from Allplan. If the problem is still not solved, please do the following:
- Services application
- Service menu
- Windows Explorer - CAD program folder
- The Allplan program folder opens.
- Rename the "PRG" subfolder "PRG_OLD".
- Start installing the program from the current Allplan DVD.
- Select "Update installation".
- Select "Current license file".
- Set the setup type to "Minimum".
After installation try to start ProjectPilotagain.
How can the program "Codemeter Control Center" be installed manually.
A current and released version of "Codemeter Control Center" can be downloaded from the following link.
The program is located in the folder.
(Click on the three dots to the right of the file size and select download)
Start the file "CodemeterRuntime.exe" bypassing the user account control. To install, activate the file with the right mouse button and select "Run as administrator".
Confirm all messages in the setup, as well as the default settings with 'Next'.
Codemeter Control Center will then be installed.
If you are using an Allplan license server, the Codemeter Control Center program is not only available on every Allplan client, but also on the server running the Allplan license server.
Install Codemeter Runtime on your license server in the same way.
Please also note the following instructions for the license server.
How can I transfer the NemSLock license permanently to a new computer?
Proceed as follows:
- Install the program on the new computer. Use the temporary license (xxx_xxx_psd.nslock) you received when you purchased the program. If you do not have a temporary license of the current version, contact your support team to request such a license.
You can then work with the program for 30 days – plenty of time to configure your new computer, transfer the office standard and projects and so on (you can find instructions in the FAQ database).
At the same time you can work with the program on your old computer without any restrictions.
- When you have transferred everything you need, return the license to us. To do this, use the old computer and click
Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
(Services application -> Utilities -> License -> License Manager (NemSLock)).
Click "Relocate licenses -> Transfer licenses permanently to a computer". This creates the COMPUTER_NAME.hrdwchg file. Send this file by email to email@example.com.
Tip: Click 'Browse' in the 'Send hardware change file (*.hrdwchg)' dialog box. The program creates and saves the COMPUTERNAME.hrdwchgfile. Then Windows Explorerstarts and the folder with the hardware change file opens. You can now use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer having Internet access and so on. Email this file to firstname.lastname@example.org.
After you have created this file, the Allplan license of your old computer will still be valid for two more days.
As soon as we have removed the registration, we will send you a confirmation by email.
- Create a registration request (register.txt) on the new computer and send this file by email to email@example.com.
To generate a registration request, do the following:
Open the License Manager (Service application -> Utilities- > License -> License Manager). Select the license entry for your seat and click "Request license". Please follow the instructions displayed on screen. Complete the form. Do not forget to enter your email address.
You will promptly receive the license for the new computer (provided you have returned the license to us as described above).
Installing this license file completes the license transfer to the new computer.
The COMPUTER_NAME.hrdwchg file is stored in the following folder:
Allplan 2012 and earlier:
- Windows 64-bit:
C:\Program Files (x86)\Common Files\Nemetschek\NemSLock2006\License
- Windows 32-bit:
C:\Program Files\Common Files\Nemetschek\NemSLock2006\License
Allplan 2013 and later:
- or C:\ProgramData\Nemetschek\NemSLock\HardwareTausch
How can I install a hotfix?
Allplan automatically downloads hotfixes and installs them the next time you start Allplan.
To define settings in Allplan, open the ? menu and select Update Allplan.
Click the Find now button to find updates and install them the next time you start Allplan.
1. Downloading hotfixes manually
You can also download hotfixes manually.
Open our homepage
(http://www.connect.allplan.com) and select
The current hotfix and previous hotfixes are available for download.
Before you can download data, you must log in to Allplan Connect
2. Installing hotfixes downloaded manually
You can install the hotfixes downloaded by double-clicking the file. Make sure both Allplan and the Services application are closed.
Hotfixes are installed one after the other in the correct order. In other words, you must download and install Hotfix 2014-1-1 before you can install Hotfix 2014-1-2.
3. Working with Workgroup Manager
If you work with Workgroup Manager and another user has already downloaded the hotfix, you can see the following message:
There are currently no updates available.
In tis case, the hotfix is in the Downloadfolder on the server. In Allplan select ?-> Update Allplan. Choose one of the following options to install the hotfix the next time you start Allplan:
- Install updates automatically-> the next time you start Allplan, the program will install the hotfix without asking you again.
- Download updates, install manually (recommended)-> the next time you start Allplan, a dialog box opens and you can decide whether you want to install the hotfix.
The default setting is
'Download updates, install manually (recommended)'.
How can I make several projects available to users when Workgroup Manager is installed?
You can make several projects available to a user or define a user as the project owner of several projects.
Do the following:
First, log in as the Allplan administrator.
If necessary, set up an Allplan user for the new Windows user: Services application -> Workgroup Manager -> Configuration -> Add a user
(Allplan 2014 and later:Services application -> Workgroup Manager ->Administer users)
Start Allplan and then ProjectPilot by clicking
File -> ProjectPilot
Open the Projects folder in the area on the left.
You can see all the projects in the Contents of "Projects" area on the right.
a. Making several projects available to users:
In the area on the right, select the projects to which you want to add users or from which you want to remove users (CTRL or SHIFT key or use a selection rectangle).
Click one of the selected projects with the mouse button. On the shortcut menu, click
Add / remove authorized users...
The Add / Remove Authorized Usersdialog box opens.
Select the users you want to add to or remove from the selected projects.
The user list displayed only helps you select users. It does not list all the authorized users currently assigned to projects.
Click Addor Remove.
This adds or removes the selected users to or from the selected projects. Whether users you have already added to a project are added again is irrelevant. The same applies if you remove users you have never added to a project.
b. Defining a project owner for several projects
In the area on the right, select the projects for which you want to define the owner (CTRL or SHIFT key).
Click one of the selected projects with the mouse button. On the shortcut menu, click
Change project owner...
The Define Owner dialog box opens.
Select the user you want to define as the owner of the selected projects.
Note: The user list displayed helps you select users. You can define only one user as the owner.
c. Defining a project owner for a project or making a project available to several users(also applies to earlier versions):
In ProjectPilot in the area on the right, click the relevant project with the right mouse button. On the shortcut menu, click Properties.
The Properties for <project name>dialog box opens. Switch to the Security tab and define the owner and the authorized users.
You can add or remove project users or define the project owner only if the projects in question are in the current Allplan format.
You have installed Allplan on several local workstations. Now you want to change the installation so that you can access a common network drive.
Before you switch to a network installation, it is essential that you back up all the data of all the workstations.
We strongly recommend that you take advantage of the expertise of Nemetschek’s technical support staff. We are happy to help you!
The following description shows how to change several workstations where Allplan is installed locally and the project data is also stored locally on each computer to workstations with a common network drive without Workgroup Manager.
1st - getting ready
Choose one of the workstations where you will install all the projects and the office standard (hereinafter referred to as the main workstation).
First, move all the projects to the main workstation.
1.a: copying resources into projects
To make sure that the projects in your office have a uniform appearance, change the path settings for the projects' resources to 'Project'.
Make the following setting for each project:
Allplan -> File menu -> ProjectPilot - Admin -> select the individual projects one after the other -> right mouse button -> Properties -> Settings tab
Set the path settings for 'Pen and line definitions', 'Fonts', 'Patterns, hatching styles, area styles', 'Bar and mesh cross-section catalogs', 'Layer structures, line styles, drawing types' and 'Attributes proposed' from 'Office' to 'Project', if necessary.
The corresponding elements are copied from the office standard directly to the project. This ensures that the project settings stay the same even when you copy the project to the new server with the new office standard.
1.b: same folder name as project name
Open the 'General' tab and select the 'Same folder name as project name' setting if you want to proceed as described in 2b.
1.c: pen color ("Color stands for pen")
The pen color for the "Color stands for pen" setting is a user-specific setting that is not saved in the project but in the user folder (...\Usr).
2.a: backing up projects of the individual workstations and importing them to the main workstation (recommended method):
Back up the individual projects. To do this, open the Services application and select Data Backup -> Create -> Entire folders -> Projects.
You can back up several projects in a single operation.
Before you start, specify the backup folder on the network or on the local hard disk: Services application -> Configuration -> Backup path ->Browse for Folder.
The next step is to import the saved projects to the main workstation.To do this, open theServices application -> Data Backup -> Import -> Projects Before you import the individual projects, you can create new Allplan projects at the main computer. As an alternative, you can also create a new project during the import.
2.b: backing up projects of the individual workstations and importing them to the main workstation (special approach):
This approach should only be used with good reason for exceptional cases as it requires in-depth knowledge of Windows.
With this method, Windows Explorer is used to import the projects to the main workstation.
If some project names exist twice, you need to rename these projects before you back them up.
You can then rename the existing 'project.dat' file in the Prj folder of the main workstation.
Next, select the Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
The system creates a new project administration file (project.dat), which should list all projects with names.
Now the main workstation contains the latest version of all the projects of the office.
3rd - merging project defaults
Open ProjectPilot at the individual workstations and copy the elements you want to transfer (symbols, smart symbols, lists, schedules, and so on) to the external path. Of course, you can set the external path to a common network folder that can be accessed by all workstations.
Next, open ProjectPilot at the main workstation and copy the contents of the external path to the office standard.
4th - data backup
- Back up the projects, office standard and user settings at the main workstation:
You can also copy the ..\prj (projects), ..\std (office standard) and ..\usr (user folder) paths to a backup folder (Nemsic, for example) on the hard disk.
- In addition, you need to back up the ..\usr\local folder at every stand-alone computer.
- Export the user interface setting of each user to a file: Allplan -> Tools - > Customize .... -> Export...
5th - uninstalling
Remove Allplan from all workstations.
6th - reinstalling
Before you install the same version again, create and share a folder (Nemdata, for example) on the future data server. Create a subfolder - Allplan - in this folder.
The next step is to reinstall the same version on all the workstations.
Specify the following installation paths:
local (C:\Programs\Nemetschek\Allplan, for example)
Central file storage folder:
Browse -> Network...
Find the sharedNemdata folder and select the Allplan folder.
After this, start installing.
7th - testing the start and restoring the backup
After the installation (check whether Allplan starts), copy the ..\prj and ..\std folders you backed up from the main workstation to the new ...\Nemdata\Allplan server folder.
Next, use Windows Explorer to copy the contents of the former user folder (…\usr\local) of the stand-alone workstation to the new user folder of the computer you just installed.
8th - updating the project administration file
Go to the project.datfile in the ...\Nemdata\Allplan\Prjfolder and rename itproject.alt.After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
9th - summary
Now all the workstations access a common network drive with the same project pool and office standard.
With this type of installation, only one user can access a project at any one time. If several users are to work on a project at the same time, you need to install Workgroup Manager.