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Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 01.10.2020
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Question:

How can I use a license server license outside the office (for example, when working with my own computer from home)?



Answer:

Computers that are not on the company network must use a VPN connection to access the server.
You can get licenses from the license server directly over the network or VPN.

Note the following points when you use VPN:
Communication with the license server is by TCP/IP via port 22350.
Make sure that the VPN connection does not switch to sleep mode. Otherwise, it is better to borrow a license by using VPN instead of getting the license directly from the server.
You can use only iPv4 for the VPN connection; iPv6 is not supported by Allplan.
The firewall must be configured on both sides - client and server - so that the connection is allowed. Otherwise, add the port as an exception to the firewall.

Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.

After having installed Allplan on the clients, you can use the “License Settings” dialog box to configure license selection.
Services application -> Utilities -> License settings
License selection
Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan might not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.

Additional server name:
If “Find license server automatically” is not selected or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. Enter only the name or the IP address of the server; do not enter a UNC path. After having entered the server name, click “Update” to see the licenses of the license server. Use semicolons to separate several server names.

If the license is visible and the connection is stable, you can get the license directly from the server when you start Allplan. If the connection is not stable, we recommend that you borrow a license. To get instructions, use the following link:
https://connect.allplan.com/en/faqid/20160523165423.html


Note:
VPN is not useful for common project storage, but you can use VPN to get a license.

Download PDF  FAQ_EN_License_server_-_getting_licenses_by_using_VP...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 30.09.2020
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Question:

I have used the "Check out" tool to check out the computer from the network and remove the network connection.
Why is Workgroup Manager no longer working?



Answer:

Windows disables network functionality as soon as you remove the network connection (unplug the network cable).
Running Allplan, however, requires specific network protocols (even if the computer is checked out).



Solution:

To make sure that the operating system's network functionality is not interrupted, you can install a virtual network interface card.
Microsoft provides a driver for this (loopback adapter).

How to install:

Windows 8/10:
Right-click the Windows Start button -> select "Run".
Type in "hdwwiz" in the search field. Right-click the program found -> select "Run as admin".
Click Next -> select the required hardware manually in a list and install it -> click "Next".
Select "Network adapter" in the list -> click "Next".
Select "Microsoft" in the list on the left -> "Microsoft loopback adapter for KM TEST" is presented for selection on the right -> click "Next" -> click "Next".

Windows 7:
Click the Windows Start button -> type in "hdwwiz" in the search field. Right-click the program found -> select "Run as administrator".
Click Next -> select the required hardware manually in a list and install it -> click "Next".
Select "Network adapter" in the list -> click "Next".
Select "Microsoft" in the list on the left -> "Microsoft loopback adapter" is presented for selection on the right -> click "Next" -> click "Next".

Windows Vista:
Start the "Hardware Wizard" by selecting
Start -> Control Panel -> Hardware and clicking Continue -> Next.
Select "Install the hardware that I manually select from a list (advanced)" in the box and choose "Network adapter" in the list that follows.
This selects and installs the "Microsoft loopback adapter".

Download PDF  FAQ_EN_Installing_loopback_adapter_for_a_stand-alone...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018  | Last modified: 01.10.2020
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Task:

You want to transfer a project with all its settings to a partner office for further editing.

Note:

The following description works only if both partners use the same version of Allplan (Allplan 2018-1 or later).

1. Backing up the project:

Before you back up the project, make sure that “office” or “project” is selected for the path settings of the project.
To do this, open ProjectPilot and select the project: right mouse button -> Properties-> Settings. Here, you can select the path settings.
For exchanging projects with partner offices, we recommend that you switch all project settings to “project”.
This ensures that all pen definitions and line definitions, user-defined fonts, patterns and hatching styles, bar and mesh cross-section catalogs, and layer definitions will be copied to the project and backed up together with the project.

Note:
After the backup, switch the path settings back to “office”. But do not change the paths that already had the “project” setting.

Start Allplan and select the “File” menu -> “New Project, Open Project...”.
Right-click the project that you want to back up and select "Create project backup".
(Allplan 2018: Select “Compress and export project”: )
Select the folder where you want to save the project.

2. Importing the project:

To add a compressed project to the "New Project, Open Project" dialog box

Start Allplan and select the “File” menu -> “New Project, Open Project...”.

  • Drag a compressed project (*.zip) from the desktop or from File Explorer into the "New Project, Open Project" dialog box.
  • Specify the folder and enter a name for the project; then, click OK.
  • Allplan unzips the project, adding it to the project list.


Download PDF  FAQ_EN_Transferring_projects_with_all_settings_to_pa...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018  | Last modified: 12.11.2020
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Question:

How can I change the cache path for Allplan Share?

Note:

You do this at your own risk.
We strongly recommend that you clarify all issues in advance.
Always copy a file before you change it.
Before you change registry entries, back up the registry key that you want to modify. To do this, export the key by selecting File - Export in the Registry Editor.

Answer:

Allplan Share temporarily saves the project data in the path of the local file storage, which you defined when you installed Allplan.
You can see the path of the local file storage folder in the Services application.
If this folder is centrally on a server for all Allplan workstations:
To avoid replication conflicts that might occur when several users work on the same project data, you must change the path settings for each user so that this folder is locally on the user’s computer running Allplan.

Before you start, close Allplan, making sure that you do not lose any data.

  1. Go to a local drive (C or D) of the computer running Allplan and create the new "Local data” folder with the "Allplan” subfolder (for example, C:\Local data\Allplan).
  2. Start the Windows Registry Editor as the administrator (start - run - regedit).
  3. Go to the left column of Registry Editor and open the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Nemetschek\Allplan\2018.0\InstallRoot. If Allplan 2019 or a newer Allplan version is installed, “2019.0“ or the newer version replaces “2018.0” in the path.
  4. Go to the right column of Registry Editor and double-click theLocalDataDrivekey. Specify the drive that you selected for local file storage (for example, C:). Then click OK to confirm the change. This applies the change.
  5. Then, go to the right column of Registry Editor again and double-click theLocalDataPathkey. Specify the path that you defined for local file storage (for example,\Local Data\Allplan). Then click OK to confirm the change. This applies the change. The result should look like this:
  6. Close the Registry Editor. Allplan now uses the new path for the cache of Allplan Share.
  7. Start Allplan and select the Allplan Share project to load the necessary project data into the new cache.



Download PDF  FAQ_EN_Adjusting_the_local_file_storage_folder_for_A...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 25.11.2019
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Question:

What can I do if Allplan does not start?


Answer:


Work through the following steps:

Step 1 - run as administrator
Start Allplan with the ‘Run as administrator’ option.
To do this, right-click the Allplan icon and click ‘Run as administrator’.
If Allplan does not start, go to step 2.

Step 2 - cleanup
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanup -> OK
If Allplan does not start, go to step 3.

Step 3 - cleanstd
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanstd: reset CAD defaults -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the settings:
Services application -> Service -> Hotline Tools -> laststd: restore the last settings -> OK -> OK -> Yes -> OK
Go to step 4.

Step 4 - cleanreg
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanreg: reset CAD registry settings -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the registry settings:
Services application -> Service -> Hotline Tools -> lastreg:restore most recent CAD registry settings -> OK -> OK -> Yes -> OK
Go to step 5.

Step 5 (Allplan 2016 and later)
Restart the Wibu service:
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

If Allplan does not start, go to step 6.

Step 6 (Allplan 2016 and later)
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.htmlor on the Nemetschek FTP server ftp://nemhotline:ha37jvg8f@ftp.nemetschek.deat download/General/Wibu/CodemeterRuntime.exe

Start the ‘CodeMeterRuntime.exe’ file.
To do this, right-click this file and select
‘Run as administrator’.
Confirm all messages displayed and the defaults by clicking ‘Next’.
CodeMeter Control Center will be installed afterwards.
If Allplan does not start, go to step 7.

Step 7 - contact Technical Support
Send the following information by email to support.de@allplan.com:

  1. An exact description of the last step before the error or crash occurred.
  2. The error message itself (as a screenshot). To find out how to take a screenshot, look at
    https://connect.allplan.com/en/faqid/0001cb36.html
  3. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
    https://connect.allplan.com/en/faqid/20140528094911.html
  4. The 'Allplan.out' log file. To find out how to create a support request, look at
    https://connect.allplan.com/en/faqid/0001a27a.html
  5. Allplan 2016 and later -> a screenshot of the Wibu Control Center. To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.


We will contact you.

Download PDF  FAQ_EN_Allplan_does_not_start.pdf
Version:  Allplan BCM 2014 / Allplan BCM 2013 / Allplan BCM 2012 / Allplan BCM 2011 / Allplan BCM 2009  | Last modified: 23.10.2020
1 user(s) found this FAQ helpful

Question:

How can I install a license for the following programs?

  • Allplan BCM Building Costs (formerly Allright)
  • Allplan BCM Construction Cost
  • Allplan BCM Quantities
  • BOS (BuildingOfficeSystem)




Answer:

1) You want to install the program for the first time or upgrade it. -> Option 1)
2) You have already installed or upgraded the program; now all that remains is to install a current license. --> Option 2)

License files
If we sent you a ZIP file or you downloaded one from the Serviceplus portal, save this file to your computer.
Extract the data in a folder of your choice.

The license contains the following files:

  • Allright.lzd
  • Setup.exe
  • Npsrequ.dat (optional)
  • 111111.knr


Option 1)

  • Install the program.
  • Setup prompts you to specify the license. Specify the folder where you saved the license data mentioned above.
  • Continue to install the program. After the installation, you can start the program without having to install another license.


Option 2)
To install the latest license, you do not need to install the program from scratch. Just install the license data.

Do the following:

  • CloseallAllplan BCM applications that are running on your computer and on any other computer on the network.
  • Start Windows Explorer.
  • Open the folder with the data in Windows Explorer.
  • Double-click the Setup.exefile.
  • The license will be installed automatically.
  • If you purchased the Tenderer module, you must install the license on each computer. Otherwise, it is enough if you install the license on any computer just once.



Note:

If you have problems, send us the exact wording of the error message and the license data (all the files of the ZIP file).
You can send the data by email to support.de@allplan.com.

Download PDF  FAQ_EN_License_installing_license.pdf
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 25.06.2019
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Question:

What can I do if Allplan starts as a viewer only and I have to install a new hardlock driver?



Answer:

Install the latest hardlock driver.

How to install:

Use the following link to download the driver:

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The driver for Windows 7 and 8.1 is in the following folder.
/Download/Allgemein/Dongle/

If you are using Windows 10 then use the driver under the folder:
/Download/Allgemein/Dongle/Win10

Extract and save the 'haspdinst.exe' file to any folder, for example, c:\drivers. Then open the command prompt:
Right-click Start (Windows button) -> Command Prompt (Admin)
Switch to the folder where you saved the file. To do this, type in "cd c:\drivers".

To remove the old drivers, enter the following command:
haspdinst -fremove
Next, install the new driver:
haspdinst -install


Note:

If you use a parallel hardlock, read the following instructions:
https://connect.allplan.com/en/faqid/20121011092418.html

Download PDF  FAQ_EN_Installing_a_new_hardlock_driver.pdf
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 12.11.2020
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Question:

Which graphics cards are recommended for Allplan?



Answer:


Follow this link to see a list of the AMD/ATI & NVidia graphics cards manufacturers that are CERTIFIED FOR ALLPLAN.
We have tested the OpenGL functionality and the animation performance of various Allplan modules with specially prepared data with each of the cards available.
https://www.allplan.com/services/cad-software-support/grafikkarten.html

The tested drivers can be found on the homepage of the individual manufacturer. The driver versions that were used in the tests are included in the tables so that you can compare the data. However, we strongly recommend that you always installthe current driver of the manufacturer.

It is a good idea to check your system using the system tool you can find on our homepage:
https://www.allplan.com/services/cad-software-support/downloads.html



Additional information:

Allplan 2011 was revised completely for accelerated graphical representation.
To guarantee full performance support for Allplan 2011 and later, please check that your graphics cards meet the hardware requirements for DirectX 10 & OpenGL 2.0 (chip-based). In addition, you need to install the current drivers. Allplan will automatically switch to the conventional drawing method when it starts and finds old graphics cards that do not meet the requirements stated above.

For more information on graphics card specifications, go to

http://en.wikipedia.org/wiki/Comparison_of_AMD_graphics_processing_units
http://en.wikipedia.org/wiki/Comparison_of_NVIDIA_graphics_processing_units#Quadro)



Note:

We kindly ask you to understand that products of other manufacturers that are not mentioned have not been tested and therefore cannot be recommended.

Download PDF  FAQ_EN_Recommended_graphics_cards_for_Allplan.pdf ...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 30.09.2020
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Question:

I installed Allplan with Workgroup Manager on a new computer for the first time. When I start Allplan, I get the following message: The user profile "DOMAIN\user name" was not found. Temporarily, the profile of local will be used.
Therefore, I cannot access any project. What can I do?



Answer:

You have logged in to the computer with a new Windows user who does not yet exist in Workgroup Manager administration of Allplan.
You need to add this new user to Workgroup Manager. To do this, log in as the administrator to the computer or use a different computer where a user has administrator privileges for Workgroup Manager.

Services application -> Workgroup Manager -> Administrate users -> right-click -> Create user

For the "user name", you can enter any Allplan user name, which can be up to 8 characters long.
For the "Windows user name", you must enter the name the user uses for login.
Important: If the user uses a domain for login, you must add it to the "Windows user name", for example, DOMAIN\user.


There is one Allplan administrator and any number of normal Allplan users.
A Windows user with any login name becomes an Allplan administrator if you go to "User group" and
select "Administrator"on the dropdown menu. Using this approach, you can also assign administration privileges to existing users.


You must enter the email address and the password only if the user is notpart of the workgroup but needs access to online projects (Workgroup Online).


Important: Click "Apply" and then "OK" to close the dialog box and the user overview respectively.



Note:

After you have created the user as an Allplan user, do not forget to assign the relevant projects to this user. Otherwise, this user is not allowed to edit the projects.
To find out how to
make several projects available to users: https://connect.allplan.com/en/faqid/0001cbd2.html

Download PDF  FAQ_EN_The_user_profile_was_not_found_Temporarily_th...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014  | Last modified: 27.10.2020
1 user(s) found this FAQ helpful

Question:

I can neither check in nor check out the computer.
When I try to check in the computer, the following error message appears: “The registry entries are not correct!” How can I correct this error?


Answer:

There is a hidden file on the server. This file causes the problem, which is probably related to user rights or user account control.

You have to change the settings directly on the server, that is so say, you have to use the folder options to show all hidden folders and files.

1. Open the central file storage folder on the server. There is a subordinate folder called
NET. This folder contains the computer_name.out file. Here, computer_name is the name of the computer that is checked out.
Delete this file.

2. Open the shared folder (for example, C:\Nemdata\Allplan) on the computer that is checked out.
Allplan 2015 and earlier: Delete the Net.ChkOutfolder.
Allplan 2016 and later: Delete the NETfolder.

Now the computer is checked in again. Consequently, you can move projects to this computer
or check it out once more.


Note:

If the computer or the projects are still red, you have to fix the projects.

To fix the projects:
Services application -> Workgroup Manager -> Administer projects and computers

Do the following:

Ctrl + right-click computer
-> can be checked in
Ctrl + right-click project-> can be unlocked

Repeat this step to unlock every project on the computer.
When you have finished, close the dialog box and open it again to update it.
Now everything should be correct.

Download PDF  FAQ_EN_Workgroup_Manager_Problems_when_checking_in_o...
31 - 40 (98)
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