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Version:  Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 19.03.2018
1 user(s) found this FAQ helpful

Question:

What effects do Windows 8.1 updates have on Allplan versions?


Answer:

Allplan versions 2014-0-2 and later are running on Windows 8.1.
To make sure that Allplan runs smoothly after you have updated to Windows 8.1, you need to do the following:

1st step: backing up and restoring Allplan user settings

Prior to installing the Windows update, select
Services application -> Data Backup -> Create -> Entire folders -> Private settings -> Full
to back up your own Allplan user settings.

If you find out that some settings are missing after you have updated to Windows 8.1, you can select
Services application -> Data Backup -> Import -> Entire folders -> Private settings -> Full
to restore these settings.

In addition, you are strongly advised to back up and archive all the data before you update the operating system!



2nd step: restoring Allplan licensing

Depending on the licensing system you use, there are different issues to bear in mind.

NemSLock
After the Windows update you need to fix Nemetschek Softlock License Manager as described in the following document:
https://connect.allplan.com/de/faqid/20131024085525.html


Hardlock
Uninstall the hardlock driver (Sentinel runtime driver) during the update to Windows 8.1 as described below:
https://connect.allplan.com/de/faqid/20131028131634.html

Install the latest hardlock driver after the Windows update. You can find the driver and the instructions using the following link:
https://connect.allplan.com/de/faqid/20131028125253.html

Download PDF  FAQ_EN_Windows_81_update.pdf
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 23.09.2019
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Question:
I purchased a new license and received a Product Key for Allplan. However, I work with an earlier Allplan version. How can I install and license Allplan 2015 or an earlier version despite the new license?


Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. You can no longer use Softlock (NemSLock) or hardlocks with Allplan. For running Allplan, you get a Product Key by email. Using this key, you can activate your license online.

This new license is not downward compatible. Consequently, you cannot use it for earlier Allplan versions.

For licensing earlier versions, you require the Client ID and CD Key. You can find this information in the delivery note or invoice. Instead of a temporary license, use the appropriate trial license to install Allplan 2015 or an earlier version. Then generate a registration request to license and activate the modules you purchased.

Note:
If you use a license server for which you purchased an additional license, please read the separate document or contact support.de@allplan.com. We will show you how to add the new license to the license server.

If you want to install Allplan 2015 or an earlier version, use a trial license to install the version you need.

Downloading Allplan:
Make sure the Allplan version you install is always up-to-date. In other words, it should include the latest hotfixes and service releases.
You can download the current Allplan version from Allplan Connect or the FTP server.
Allplan Connect:
https://connect.allplan.com/de/support/downloads.html


1. Install Allplan with a trial license
Install Allplan. In the 'Select License Information' dialog box, choose 'Trial license for temporary use' and select the license for 'Architecture' or 'Engineering'.

Important: If you work with Workgroup Manager, select 'Different trial license' -> 'Next'. Open the Workgroup folder for your country and select the appropriate license. Then follow the instructions and install Allplan. Make sure you enter the paths correctly.


2. Request a license registered for your computer
The trial license is valid for 30 days. It is not personalized.
Consequently, you have to enter your personal data manually when generating the registration request.
You can find the required Client ID and CD Key in the delivery note or invoice.

To generate a registration request, do the following:

Open the License Manager (Service application -> Utilities- > License -> License Manager).
Select the license entry for your seat and click 'Request license'. Please follow the instructions displayed on screen.

Note: Editing customer details requires administrator privileges. The system will issue an appropriate message. Close NemSLock License Manager and start the Services application again. To do this, click the Services desktop icon with the right mouse button and select 'Run as administrator' on the shortcut menu.


Enter the necessary details:
The Client IDhas eight zeros (00000000) and the CD Keyhas eight capital F's (FFFFFFFF).

For the Client ID, enter your customer number. You can find your customer number in the letteror delivery notethat came with Allplan.
For the CD Key, enter your CD Key, which you can also find in the letter or delivery note. Make sure you use small letters and capital letters accordingly.

Note:You can find the Client ID and CD Key at top left in the delivery note. The CD Keyusually consists of the numbers 0 to 9 and the capital letters A to F.


Fill out all the fields. Make sure you enter your email address correctly, because registered licenses and replies to status queries of license will be sent to the address you specify here.
Click Next >

For the seat, change the number 94 to the license you purchased, for example, 02, 03 or 04.
Specify how to send the registration file and click Next >.

Start email program ...
The program creates and saves the register.txt file before it opens your default email program. The program automatically attaches the registration file to the email and enters register (please no spam) @ (please no spam) nemetschek.defor the address.

Save the registration file ...
The program creates and saves the register.txt file before it opens the folder with the registration file in Windows Explorer. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.

In addition, you can see the data that were written to the registration file.

  1. Click Finish.
  2. Click Close to exit NemSLock License Manager.

You will receive a reply by email within a few minutes. This email provides information on the registration process and usually includes the registered license file.

Note: The registered license file is generated by an automated system. Consequently, any additional comments in incoming emails are not read.


3. Installing the license file
Shortly after we received the registration request, we will send you the final license file to the email address you specified in the registration request.
Install this license file as follows:

  • Save the license file to any folder on the hard disk.
    If the license comes as a zip file, extract it.
  • Next, install the license by double-clicking the license file ("customer#_seat.nslock").
    Confirm the dialog box.
  • As an alternative, you can also use License Manager to install the license file (Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager).
    Click "Install - Install license" and then "Browse..." to select the license.
    Click "Finish" to complete the installation process.
  • Your registered license is displayed in the License Manager. Clear the check box for the trial license (for example, seat 94 or 98). Make sure your registered license is the only license that is selected.




Download PDF  FAQ_EN_Installing_an_earlier_version_with_NemSLock_i...
Version:  Allplan 2019 / Allplan 2018  | Last modified: 11.03.2019 17:28
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Question:

I cannot see Allplan Share projects in the library. How can I still select these projects?



Answer:

Open an Allplan Share project and do the following:

1. Select the required Allplan Share project and copy its path. To do this, right-click the path and select “Copy folder name”.




2. Open the library.

3. Select the external path.

4. Click “Add path” in the lower-left corner of the palette, enter the name of the project and select the Enter key.



5. The “Change location” dialog box opens. Paste the path you copied to the clipboard.





You can now find the Allplan Share project in the “External path” folder of the library.

Download PDF  FAQ_EN_Library_-_Allplan_Share_projects_are_not_visi...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 23.09.2019
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Question:

I purchased a new license and received a Product Key for Allplan. However, I use earlier Allplan versions with NemSLock server in my office. How can I install Allplan 2015 or an earlier version despite the new license? How can I activate the license on NemSLock server?


Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. You can no longer use NemSLock server with Allplan. For running Allplan, you get a Product Key by email. Using this key, you can activate your license online.

This new license is not downward compatible. Consequently, you cannot use it for earlier Allplan versions.

If you want to install Allplan 2015 or an earlier version, use a trial license to install the version you need.

Downloading Allplan:
Make sure the Allplan version you install is always up-to-date. In other words, it should include the latest hotfixes and service releases.
You can download the current Allplan version from Allplan Connect or the FTP server.
Downloading from Allplan Connect:
https://connect.allplan.com/de/support/downloads.html

FTP server:
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de
This opens the folder on our FTP server.

Go to /download/Allplan/2015/CD (choose the path in accordance with the version you need) and select the appropriate file. Then click Edit -> Copy (Ctrl+C).
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
Extract the ZIP file. Right-click the EXE file and select "Run as administrator".
Deactivate the virus scanner during installation.


1. Install Allplan with a trial license
Install Allplan. In the 'Select License Information' dialog box, choose 'Trial license for temporary use' and select the license for 'Architecture' or 'Engineering'.

Important: If you work with Workgroup Manager, select 'Different trial license' -> 'Next'. Open the Workgroup folder for your country and select the appropriate license. Then follow the instructions and install Allplan. Make sure you enter the paths correctly.


2. Use NemSLock server to request a registered license for the new seat

If you have not used a license server until now, install the license server using the trial license for NemSLock Server.

Installing NemSLock Server

  • Start the Setup program for NemSLock Server. You can find the latest Setup program on our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

  • The trial license is also on the FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/Allplan 2015 Nemslock Server Trial.nslsrv

  • Select the trial license file for NemSLock Server. This license is valid for 30 days, but it includes only seat. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below).
  • Select the full installation.
  • If the service does not start automatically after Setup, select Control Panel -> Administrative Tools -> Services and start the Nemslock Server 2006 service.



Registering licenses

  • Open NemSLock 2006 Server Consoleby clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
  • Switch to Moduleson the left.
  • Select one of your seats.
  • Click the Registration request (register.txt)button.
  • Click Edit.
  • Fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OKto confirm.
  • Click Create registration request. Windows Explorer opens and shows the register.txt file.
    If you have closed Windows Explorer, you can find the file in the program folder of NemSLock Server. If you installed the program to the path proposed, the path is
    C:\Program Files (x86)\Nemetschek\NemSLock Server 2006\Programs\License.
  • Use an editor to open the new register.txt file.

You can find the entry for your seat in line @23@seat:. Change it and enter your new seat number instead. For example, if you purchased seat 08, change the entry to @23@seat: 08. Save the file.

  • You can now use all the options provided by Windows Explorer to copy the registration file to a computer with Internet connection. You can do this on the network or you can use a USB stick. You can then email the file to us.
  • Send the email with the registration request to register@nemetschek.de.
  • You will promptly receive your registered license for the new seat.



Installing licenses
Exit Allplan on all workstations.

  • Open NemSLock 2006 Server Console.
  • Click Stop serveron the left.
  • Switch to Moduleson the left.
  • Click Browse and select the registered license file.
  • Click Install license file.
  • After this, you can start the server again by clicking Start server.



Note:

If you purchased several new licenses, you have to generate and send a separate registration request for each seat. Just repeat the steps described above. You will then receive a registered license file for each seat. You must install each file.

Download PDF  FAQ_EN_Installing_an_earlier_version_with_NemSLock_s...
Version:  Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Last modified: 19.02.2018
2 user(s) found this FAQ helpful

Task:

You would like to export your Allplan 3D animation model and present it to somebody who does not work with Allplan.



Preparation:

Install a plug-in for Internet Explorer on the computer where you want to view the 3D data. Using this plug-in, you can open VRML files.

Plug-ins of this kind can be found on the Internet. Visit the website of Parallelgraphics, for example.
This plug-in is available for the following browsers:
Internet Explorer 6.0, Netscape Browser 8.0, Mozilla Firefox 1.5, Opera 8.5 or later versions.

http://www.cortona3d.com/Products/Cortona-3D-Viewer.aspx



Solution:

Open an animation window in Allplan.
Select File->Export ->Export to Cinema 4D/VRML/3DS/U3Dand save the data under any name in Windows Explorer.
It is advisable to save the file in an empty folder as the textures used in Allplan are copied together with the VRM fileto this folder.
You can then view the VRML file in Internet Explorer. All you need to do is double-click it. The functions provided for navigating and zooming are similar to those you can use in Allplan's animation window.



Note:

The Export 3D PDFtool is provided on the animation window's shortcut menu in Allplan 2008 and later versions. You can use Adobe Reader Version 2008 and later to view PDF files created in this manner.

Download PDF  FAQ_EN_Presenting_3D_animation_model_without_Allplan...
Version:  Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Last modified: 30.11.2017
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Question:

How can I output a test plot with different data types used in Allplan?



Solution:

Allplan comes with drawing files containing test data that can be used for this purpose.

If necessary, create a new project and copy the drawing files with the test data to this new project.

Open ProjectPilot: Allplan -> File -> ProjectPilot - Admin.

Set the external path to the '..\New\Testplot' folder, which is a subfolder of the local Allplan program folder.
Click 'External path' with the right mouse button and, on the shortcut menu, choose 'Select external path'.
Select the '..\New\Testplot' folder, which is a subfolder of the local Allplan program folder: c:\Programs\Nemetschek\Allplan\New\Testplot, for example.

The following layouts and drawing files are available:

  • Layout 1 - Test Plot Allplan Testbild / Allplan Test Layout
  • Layout 2 - Test Plot Muster & Schaffur / Patterns & Hatching
  • Layout 3 - Test Plot Allplan Testbild / Allplan Test Layout
  • Drawing file 25 - Füllflächen + Stifte / Fills + Pens
  • Drawing file 26 - Muster / Patterns (Version 2006 and later)
  • Drawing file 27 - Schraffuren / Hatching (Version 2006 and later)
  • Drawing file 100 - Allplan Test Drawing File (Version 2008 and later)


Copy these layouts and drawing files to the new project.
Select the relevant drawing files with the right mouse button and choose 'Copy to ...' on the shortcut menu.
Select the new project.

If necessary, create a layout, place the drawing files in this layout, specify an output device and and print the layout.

Note:

Make the following settings to ensure that the data is output correctly:

  • Select "white" for the background color.
  • Turn off "Color stands for pen" in "Show/Hide".
  • Turn off "Surface elements in background of each document" on the "Selection" tab of "Plot Layouts".
  • Use Windows drivers for printing.
  • For HP plotters, select the "Avoid out of memory condition" or "Output as a bitmap" option in the plotter properties.
  • For optimum color output with sRGB values, apply the settings described in the FAQ entitled Color adjustment - Windows drivers and Nemetschek vector drivers.
    https://connect.allplan.com/en/faqid/0001a106.html



Notes:

Colors in printouts can vary depending on several factors such as

  • Output device used
  • Paper used
  • Ink used
  • Driver type used (Windows or Nemetschek drivers)

In particular, colors can differ regarding

  • Color display
  • Brightness


Colors in printouts can even vary if you use the same output device but different Windows drivers.
On-screen display can be influenced by various factors such as different settings for contrast and color temperature.

As the possible settings are so widespread, you can see that it is essential to print out test data in advance.

Download PDF  FAQ_EN_Printing_test_plots.pdf
Version:  Allplan BCM 2014 / Allplan BCM 2013 / Allplan BCM 2012 / Allplan BCM 2011 / Allplan BCM 2009  | Last modified: 28.07.2015
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Question:

How can I export and import projects using Allplan Building Costs?



Note:


The following FAQ describes this topic only briefly.
For detailed information, please refer to the help by clicking Help -> Contents and Index:
Backing up data and archiving projects -> Backing up and archiving projects using archive administration -> Backing up projects


Note:

If you have received data from us or if you send data to us, please read the 'Important information' section at the end of this FAQ!

Exporting:

  • SelectProject data -->Archive...; the Archive Administration dialog box opens.
  • Click Pathand set the archive folder.
  • Please make sure that Formatis set to Archive (version 4.0 and later).You can find this setting at bottom right.
  • Select the project you want to archive in the list box on the left.
  • ClickArchive projectto start backing up the data.
  • The project appears in the list box on the right.
  • As a result, the program has created an XXX.arafile.


Importing:

  • StartAllplan Building Costs.
  • SelectProject data -->Archive...
  • Click Pathand set the archive folder.
  • The project appears in the list box on the right; select it and click Restore archive.
  • If the program asks whether you want to create a copy, you are advised to do this to protect existing data.
  • The project appears in the list box on the left; you can now edit it.




Important information:

You can use this type of archiving to back up project data. Please note that this backup does not contain the complete database!
This type of archiving is very useful if you want to transfer data to technical support.
If you send a project, please do not forget to provide us with a detailed description of the problem.
This description should include the following information:

  • Program and version
  • When does the error occur? Or what did you do when the error occurred?
  • What does the error message say? A screenshot would be very helpful.
    (Pressing the Printkey copies the current contents of the screen to the Clipboard. Using CTRL+V, you can paste this screenshot into a Word document, save this file and send it to us.)
  • Office name or customer number and telephone number so that we can contact you.

We kindly ask you not to make any changes in the project in the meantime.

A note on fixed projects:
Please do not copy any data from a corrupt project to a fixed project as this may transfer the corrupt data to your current project!

Download PDF  FAQ_EN_Exporting_importing_projects_.pdf
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Last modified: 11.07.2016
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Question:

How can I move NemSLock License Server to a new server?



Answer:

If you want to run NemSLock 2006 Server on a different or new server, you first need to render the license ineffective. For this, you still require the old server. After this, you need to contact Nemetschek Allplan Systems GmbH in order to activate the license for the new server.

As soon as you return the license, the status of the existing license is set to trial for 48 hours; then it will expire.

Note:Transfer the license to the new server while the old server is still available.

Do the following:

  • At the new server:install NemSLock 2006 Server with the temporary license files provided with the program.
  • At the clients:Exit Allplan on all workstations.
  • At the old server:return the license(s). Open NemSLock 2006 Server Console, click "Stop server", switch to "Modules" and click "Transfer license permanently". Then select "Next" and "Create". Click the "Send" button to send the .hwchs file you just created to "register@nemetschek.de" (provided an email program is installed and configured on this server). Otherwise, click "Browse" to open the folder with the .hwchs file in Windows Explorer. Now you can use any computer to send this file to the address mentioned above.
    Finally, click "Start server". The existing licenses are valid for two more days.
  • At the clients:for the time being the clients can continue to work with the old license server.
  • At the new server:After a few minutes, our server will send you an email confirming that the licenses have been returned. Now you can generate registration requests for all licenses. Next, install the licenses.
  • At the clients:Now you can switch the clients one after the other to the new server. To do this, open the License Manager by clicking Start -> (All) Programs -> Nemetschek -> Nemetschek Softlock 2006 -> License Manager.




Tip:

To transfer the existing users to the new server, back up the Users.mcf file, which you can find in the program folder of NemSLock 2006 Server, and copy this file to the new server after the installation. Prior to copying the file, stop the "NemSLock Server 2006" Windows service, copy the file to the program folder and start this service again.

Download PDF  FAQ_EN_Moving_NemSLock_Server_to_a_new_server_(short...
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Last modified: 17.05.2017
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Question:

I want to update the operating system of my computer. As far as I know, I have to return the license. How should I proceed?


Answer:

Use your computer to return the license before you switch to another operating system.

  • To return the license, select
    Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
    (Services application -> Utilities -> License -> License Manager (NemSLock)).

    Click "Relocate licenses-> Transfer licenses permanently to a computer" -> click "Next" and then "Create". The 'Send hardware change file (*.hrdwchg)' dialog box opens. Click 'Browse'.
    The program creates and saves the COMPUTERNAME.hrdwchgfile. Then Windows Explorerstarts and the folder with the hardware change file opens. You can now use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer having Internet access and so on. Email this file to register@nemetschek.de.


Note:
After you have created this file, the Allplan license of your old computer will still be valid for two more days.
As soon as we have removed the registration, we will send you a confirmation by email.


You can now switch to the new operating system.
After having done this, you need to register the license for the new system.

  • To register the license, select
    Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
    (Services application -> Utilities -> License -> License Manager (NemSLock)).
  • Select the license entry for your seat and click "Request license". Follow the instructions
    displayed on screen.
  • Create a new registration request (register.txt) and email this file to register@nemetschek.de.



You will promptly receive the final license.
Finally, install this license file to complete the switch.


Download PDF  FAQ_EN_Returning_license_because_of_new_operating_sy...
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