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Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 07.08.2019
3 user(s) found this FAQ helpful

Question:

I purchased the license server. How can I install and configure the license server?



Answer:

Allplan is using since version 2016 a new protection system. Licensing is based on CodeMeter by Wibu Systems AG since then. You can no longer use NemSLock Server with Allplan 2016 and higher.

Allplan requires a Product Key. Using this key, you can activate your license online. The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.
You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Note: The license is downwards compatible til version Allplan 2016-1-4 even if a higher version is displayed.



To install the license server, download the software for the license server from Allplan Connect
or from our FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2017/DoWn-License_Server_Setup.zip

The Wibu license server is part of the CodeMeter driver, which is installed along with Allplan. If you have already installed Allplan on the license server, you do not have to install additional software. But you can also install the license server separately; you do not have to install Allplan.
In any case, install and activate the license server before you install Allplan on the clients.

You can activate a license in online mode only if you have ...

  • Internet access
  • a Product Key
  • a license server license; you cannot use other licenses with the license server.




Installing the license server

  • You must install the license server on a 64-bit Windows system.
  • Start License Server Setup on the computer you want to use as the license server.
  • Click Install.
  • Start the license server by starting the License Settings program. Go to the License activation area, enter your Product Key and click Activate license.
  • If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
  • Afterwards, start CodeMeter Control Center.

To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen: enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

  • Select Configuration -> Server -> Access server in the Network server area and click Activate.
  • Click Apply.



Configuring the license server (optional)

You can use the CodeMeter WebAdmin application to administer the license server.
To start and stop the license server service, you can use CodeMeter Control Center.

  • CodeMeter Control Center -> Action -> Start or Stop CodeMeter Service


Access control
By default, all users on the LAN, who have installed the CodeMeter driver, can use a license from the license server.

  • Basic access control: you can enter a list of client computer names or IP addresses that are allowed to access the license server.
  • Advanced access control: you can specify global access rules (for all licenses) to control access to the licenses.


License tracking
To activate license tracking, you have to set the HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\LogLicenseTracking registry entry to 1 and restart CodeMeter Service.

After having activated this key, you can use CodeMeter WebAdmin to create a report showing details about the licenses used over a specific period of time. To do this, open CodeMeter WebAdmin and go to the 'Server' - 'License Tracking' page. Select the period of time and the license for which you want to generate a report. Then click 'Create report'. If you click a single bar, you will get detailed analyses per day or per hour.

CodeMeter WebAdmin saves the reports to C:\ProgramData\CodeMeter\Logs.



Installing and configuring clients

Note for Version 2016: Install at least Allplan 2016-1-4 on the clients.

The license server license will be detected automatically on the network.
Install Allplan on the clients. When you are prompted to select the license file, click Use active license. Follow the installation instructions.

  • You do not need to activatethe clients.


Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.

After having installed Allplan on the clients, you can use the 'License Settings' dialog boxto configure license selection.
Services application -> Utilities -> License settings

Areas:

  • License activation: this area is not relevant to clients taking their license from the license server.
  • License selection: use this section if you get the license from a license server or if you have several licenses and you want to select the preferred license.
  • Start as a viewer: click this button if you want to start Allplan as a viewer.



License selection

You can see the names of the available licenses with their seat numbers.
The 'Available' column indicates how many licenses are still available. Click the dropdown arrow to see a list of users currently working with a license.

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click 'Update' to see the licenses of the license server. Use semicolons to separate several server names.


Note:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350 unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Download PDF  FAQ_EN_Installing_and_configuring_the_license_server...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 17.07.2019
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Question:

How to update the license server and the licenses?



Answer:

Allplan 2016: Before you do anything, make sure Allplan 2016-1-4 or later is running on all clients.
Allplan 2017 and higher: Check the version of the license server as described below and update the licenses.

1. Updating the license server
Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settings program.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.
If this is so, update the license server. Download the software for the license server from Allplan Connect

or from the following link.

https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

The package is in the folder

/Allplan/Lizenzserver/2018/

Start the new License Server Setup on the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

  • Click Install.
  • Click Exit.

If you have not yet installed the license server or if you have not switched to Allplan 2016 or higer until now, you can find detailed step-by-step instructions at
https://connect.allplan.com/en/faqid/20150618084450.html


2. Updating the licenses
Update the licenses at the license server as follows:

  • Start the License Settingsprogram on the server.
  • Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
  • As you can see, the 'Update license' function is now available.
  • Click Update license.
  • If your license includes configurations for several seats, you must update each license separately.

Note: When updating the license it can be that you will receive a higher version of the license as the version of Allplan you are using. The license is downward comatible and can be used until Allplan 2016.

Download PDF  FAQ_EN_Updating_license_server_and_licenses_.pdf ...
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 07.08.2019
10 user(s) found this FAQ helpful

Question:

After I updated Windows (8 to 8.1; 8.1 to 10), Allplan only starts as a viewer. What can I do?


Answer:

Windows update corrupts Nemetschek Softlock License Manager.
To fix Allplan, do the following:

You need the latest installation package for your version.
You can download this package from our webdrive

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

You can find the installation packages in the following path:
Allplan/"Version"/Installationspaket/

Copy the zip file to the local computer and unzip the file.
Start the installation and run an update use our temporary license file.

You can download the temporary license from Allplan Connect:
https://connect.allplan.com


After the installation, you can open License Manager again (Services application -> Utilities -> License -> License Manager). Next, install the temporary license (*_psd.nslock): "Install - Install license"
Note: the status of the temporary license is set to "Expired".

Next, create a new registration request.
To generate a registration request, do the following:

Open License Manager (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
Follow the instructions displayed on screen. Complete the form. Do not forget to enter your email address.

Check that the Client ID and CD Key are correct.

Send the registration request to: register@nemetschek.de.

Download PDF  FAQ_EN_Fixing_NemSLock_after_Windows_update.pdf ...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 26.09.2018
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Question:

During installation of license server the message appears 'installation failed'. What could be the reason for it?


Answer:

Check the following points:

  • The license server must be installed in a 64 bit windows system. License server is not working on 32 bit system.
  • Make sure the license server setup is saved local on the machine and is not executed over network
  • Stop the real time check of your virus scanner or stop the virus scanner complete during installation. Optionally stop the firewall as well - attention in most cases you have to reboot the server in order to take over the settings.
  • Run the *.exe file over context menu -> run as administrator.
  • If the license server installation still fails. The reason could be NET framework. License server uses NET framework 4.6 and in newer version 4.7. If there are components missing the setup will automatically try to install them. This happens in the background. It will be connected to webpage of Microsoft http://go.microsoft.com/fwlink/?LinkId=397708 and the missing files will be downloaded and installed. If a proxy server is blocking this page the download cannot happen and the license server installation fails. In these cases you will have to configure the proxy server settings to allow the Microsoft URL. Microsoft URL has to be trustworthy. Start installation of license server again.



Addition for license server 2017 on older sever like 2008 R2 server:

If the license server installation still fails and the setup stays at 50%, then the reason is usually .NET framework.
Try to install the .NET version in advance from Microsoft Download.


Installation of. NET framework 4.6 requires at least Windows Server 2008 R2 with SP 1.
For information, also see the following link: https://www.microsoft.com/de-de/download/details.aspx?id=49982


If the installation of the new version keeps failing, try to install a slightly older license server.
It will works the same way with ALLPLAN 2017 but still is operating with .NET 4.5.2.
Use the following link:
ftp://nemhotline: ha37jvg8f @ftp.nemetschek.de/download/Allgemein/Archiv/WiBu/Lizenzserver
Download the License server until 2017-0.

Note:

After successfully installation of license server you will have to connect via internet again in order to activate the license. If using proxy allow the access of the following URLs as well.

https://lc.codemeter.com/59885/gateways/getLicenses.php

https://lc.codemeter.com/59885/gateways/getTicketInformation.php

Download PDF  FAQ_EN_License_server_installation_failed.pdf
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 17.10.2018
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Question:

How can I fix Allplan program data?


Answer:

You can fix Allplan program data by renaming the program folders and installing an update.
Due to the new names, Allplan cannot find the resources during the update. Consequently, it creates new resources.

To fix Allplan program data, do the following:

You need the latest installation package for your version.
You can download this package from Allplan Connect (www.connect.allplan.com) or from our FTP server.

Accessing the FTP server:
Enter the following address in Windows Explorer (do not use Internet Explorer!):
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de

You can find the installation packages in the following path:
/download/Allplan/"version"/CD/
Copy the zip file to the local computer and unzip the file.

  • Open the Services application of the Allplan version you want to fix.
  • Select Service -> Windows Explorer -> CAD program folder.
  • Rename the "PRG" folder "PRG_OLD". If Windows Explorer tells you that a file is still in use, restart the computer and try again.
  • Start the *.exe file of the installation package you just unzipped.
  • Select "Update installation".
  • When Setup prompts you for the license, select "Current license file" or "Use active license".
  • Select "Minimum" for the Setup type.



Allplan gets new program resources during installation.
As soon as the installation is complete, you can test how Allplan behaves.


Note:

If you are not sure, give these instructions to your system administrator.
Keep in mind that you install the version of the installation package you downloaded. This means that you may have to reinstall any subsequent hotfixes.

Download PDF  FAQ_EN_Fixing_Allplan.pdf
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 25.06.2019
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Question:

What can I do if Allplan starts as a viewer only and I have to install a new hardlock driver?



Answer:

Install the latest hardlock driver.

How to install:

Use the following link to download the driver:

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The driver for Windows 7 and 8.1 is in the following folder.
/Download/Allgemein/Dongle/

If you are using Windows 10 then use the driver under the folder:
/Download/Allgemein/Dongle/Win10

Extract and save the 'haspdinst.exe' file to any folder, for example, c:\drivers. Then open the command prompt:
Right-click Start (Windows button) -> Command Prompt (Admin)
Switch to the folder where you saved the file. To do this, type in "cd c:\drivers".

To remove the old drivers, enter the following command:
haspdinst -fremove
Next, install the new driver:
haspdinst -install


Note:

If you use a parallel hardlock, read the following instructions:
https://connect.allplan.com/en/faqid/20121011092418.html

Download PDF  FAQ_EN_Installing_a_new_hardlock_driver.pdf
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 06.11.2018 13:16
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Question:

What can I do if Allplan does not start?


Answer:


Work through the following steps:

Step 1 - run as administrator
Start Allplan with the ‘Run as administrator’ option.
To do this, right-click the Allplan icon and click ‘Run as administrator’.
If Allplan does not start, go to step 2.

Step 2 - cleanup
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanup -> OK
If Allplan does not start, go to step 3.

Step 3 - cleanstd
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanstd: reset CAD defaults -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the settings:
Services application -> Service -> Hotline Tools -> laststd: restore the last settings -> OK -> OK -> Yes -> OK
Go to step 4.

Step 4 - cleanreg
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanreg: reset CAD registry settings -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the registry settings:
Services application -> Service -> Hotline Tools -> lastreg:restore most recent CAD registry settings -> OK -> OK -> Yes -> OK
Go to step 5.

Step 5 (Allplan 2016 and later)
Restart the Wibu service:
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

If Allplan does not start, go to step 6.

Step 6 (Allplan 2016 and later)
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.htmlor on the Nemetschek FTP server ftp://nemhotline:ha37jvg8f@ftp.nemetschek.deat download/General/Wibu/CodemeterRuntime.exe

Start the ‘CodeMeterRuntime.exe’ file.
To do this, right-click this file and select
‘Run as administrator’.
Confirm all messages displayed and the defaults by clicking ‘Next’.
CodeMeter Control Center will be installed afterwards.
If Allplan does not start, go to step 7.

Step 7 - contact Technical Support
Send the following information by email to support.de@allplan.com:
a. An exact description of the last step before the error or crash occurred.
b. The error message itself (as a screenshot). To find out how to take a screenshot, look at
https://connect.allplan.com/en/faqid/0001cb36.html
c. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
https://connect.allplan.com/en/faqid/20140528094911.html
d. The 'Allplan.out' log file. To find out how to create a support request, look at
https://connect.allplan.com/en/faqid/0001a27a.html
e. Allplan 2016 and later -> a screenshot of the Wibu Control Center. To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.


We will contact you.

Download PDF  FAQ_EN_Allplan_does_not_start.pdf
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 17.05.2019
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Question:

I have installed a Windows update. Now the license is no longer available.
When I start Allplan, I can see the following error message: "This license is no longer available" or "CmActLicense runtime system is not installed!" How can I restore the license?




Answer:

CodeMeter Control Center always saves the license to a container with the number Allplan GmbH 128-XXXXXXX on your computer.

Start CodeMeter Control Center:
Open the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.
Check the Licenses area to see whether there is the following container: Allplan GmbH 128-XXXXXXX.
The container must have a blue-green symbol and not a red symbol


Work through the following steps:

Step 1 Restart CodeMeterService
The local Windows service, which is used by licensing, must be running.

Restart this service:
CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

Now check whether the Allplan GmbH 128-XXXXXXX container is displayed.

If this has solved your problem, all you need to do is exclude Codemeter from virus scans as described in the following document: https://connect.allplan.com/en/faqid/20151209133620.html

If the container is still not visible, go to step 2.


Step 2 Update the CodeMeter program
You can download the current version of CodeMeter Control Center from our Web Drive.

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The program is in the folder.
/Allgemein/Wibu/

(Click on the three buttons beside file size and choose 'Herunterladen')


Start the "CodeMeterRuntime.exe" file.
To do this, right-click this file and select
"Run as administrator".
Confirm all messages displayed and the defaults by clicking “Next”.
CodeMeter Control Center will be installed afterwards.

Now check whether the Allplan GmbH 128-XXXXXXX container is displayed.

If the container has a blue-green symbol, open the license settings:

Services application -> Utilities -> License settings -> License selection
You should see your licenses. Select the license. Try to start Allplan again.


Step 3 Contact Support
Send the following information by email.
If the container is still not visible or if it still has a red symbol, send us a screenshot of CodeMeter Control Center-> Licenses together with the license number, seat number or the Product Key.

Download PDF  FAQ_EN_No_valid_license_available.pdf
Version:  Allplan 2014 / Allplan 2013 / Allplan 2012  | Last modified: 04.01.2018
5 user(s) found this FAQ helpful

Question:

After I have updated the driver of a graphics card from the Nvidia Quadro or GeForce series, I cannot start Allplan anymore.
I can see numerous error messages. What can I do?



Answer:

Allplan no longer starts after you have installed a current driver of the Nvidia GeForce or Nvidia Quadro WHQL series.


You can solve the problem as follows:

For customers running Allplan 2014:
Install at least version 2014-1-3. This version works with the drivers mentioned above.

For customers running Allplan 2013 or an earlier version:
Start the Services application.
Select Service -> Windows Explorer -> General program data.
(Allplan 2012: Services application -> Service -> Windows Explorer (program folder))
Open the ETC folder and then the "Shaders" folder, for example, C:\ProgramData\Nemetschek\Allplan\2013\Etc\Shaders.
Find the "Postprocess.frag" file and rename it "Postprocess.OLD".
Copy the "Postprocess.frag" file, which you can find attached to this FAQ, into the "Shaders" folder.

A note on Allplan 2014-1-3:
Download this version from Allplan Connect or from the FTP server.

Allplan Connect:
https://connect.allplan.com/de/support/downloads.html

FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2014/CD/
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
This opens the folder on our FTP server.
Select the appropriate file (for example, 'DoWn-allplan2014-1-3_x64-cad.zip' for 64-bit systems) and select Edit -> Copy (Ctrl+C). (If you run the Windows 32-bit system, download the other file.)
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
After having downloaded the file, you can decompress it and start installing it by double-clicking the exe file.
To download large files, you can also use a download client, such as Filezilla (http://filezilla-project.org/).

Download PDF  FAQ_EN_Allplan_does_not_start_after_update_of_graphi... Download Postprocess.frag
Version:  Allplan  | Last modified: 07.07.2017
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Question:

How can I access the FTP server of technical support?



Answer:

You can download data from and upload data to the FTP server.

To access our FTP server, you require a current Windows operating system. Do the following:

Please enter the following address in Windows Explorer (do not use Internet Explorer!):

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de


1. Downloading data:
You can find our data in the /Download folder.
Right-click the folder(s) or file(s) you want to download and select "Save Target As ...".
Specify where you want to copy the data by selecting a folder on your computer.

If customers agree, we can provide customer-specific data in the /Customerfolder.
For this, you will get separate instructions.


2. Uploading customer data:
If we agree, customers can upload data to the /Upload folder.



Notes:

  • You can upload only files. You cannot upload folders to the server. If you want to upload an entire project, please save this project to a ZIP file first.
  • You can also use Internet browsers to access the FTP server. However, there are some restrictions. Use an FTP client program (for example, FileZilla)to avoid errors. This makes it easier for you to upload and download data. See the following information.
  • Login details for FTP program:
    Address:
    ftp.nemetschek.de
    Login:
    nemhotline
    Password:
    ha37jvg8f
Download PDF  FAQ_EN_Data_on_FTP_server_.pdf
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