Crash - change reference plane height

Balises:
  • Crash
  • TopPlaneReferencePalette
  • BottomTopPlaneReferencePalette
balka05
balka05
15.01.2023 - 21:43

Dear Xinling,

One of our partner reported a crash report in connection with changing the height of the model reference plane.
Here you can find the steps: https://drive.google.com/drive/folders/1kakxSAUhTusfTMweK6lapPx_ARyoAe8h?usp=share_link
Allplan version: 2022-1-9.
This crash can be repeated by using a simple box object as well, this modell is not needed for it.
If you need this specific modell, than I can send you in a private message.

Regards,
Balázs

Ogodej
Ogodej
24.03.2023 - 16:22

Hi Balázs,

I have contacted the support team in Austria, and as it turned out activating the OpenGL in the settings/display/hardware acceleration can solve the crash. Also note, that the integrated GPU (Intel UHD) can cause the same issue).

I hope it helps.
Best regards,
Benedek Nagy