Allplan displays the document size warning unreasonably and repeatedly.
While the memory occupancy is at 1%.
The maximum document size is set to 2048MB.
You need to restart Allplan to continue working with the program.
Ps. Does anybody know why MYSUPPORT does not help or communicate?
After the problem has occurred more than once, the associative labels have all become broken and are no longer updated.
So I think the problem is in the associative framework.
I finally managed to make a videos of the phenomenon.
This video shows that the associative labels in the live project a broken (no update) and the warning does not appears.
https://youtu.be/5byxlqAACf0
This video show the "document size warning" issue in a restored backup state of the same project, where the labels were still not broken.
https://youtu.be/CWBk5mJyLys
Ps.: MYSUPPORT has disappeared
yes: "MySupport" in Allplan Connect is a connection to an internal Tol, that is used by Support team of only some Countries.
f.e. the US team is using Zendesk, so customers from Allplan INC will see a Link to there Zendesk.
Customers from Countries using this internal Tool (like Germany, france, italy, spain, austria, swizerland) can see with mySupport their tickets.
Customers from all others Countries: as Connect does not have access to there Tickets Systems, they will just see the lInk to the Addresslist where to get support. but without Access to their tool(s), it is useless to show "MySupport"
this may change in the future, if i get access and an API to read such support tickets.
Allplan Webentwicklung
Private messages must be private. No support request via Private message.
Hi
Thank you for your reply.
But believe me, it was there on last week. You can check my call on 2021.01.27.
And I still think there should be a more direct access to support, than a local dealer.
Probably not for everyone, but for those who are a little bit more than a customer.
i know that "MySupport" was there. The Rule: "showMySupport" was broken, but that rule was fixed ..
Allplan Webentwicklung
Private messages must be private. No support request via Private message.
Ok. I understand.
But:
1. A local dealer is neither help nor support. Just an unnecessary link in the necessary communication chain in my case.
2. Allplan 2021 in its current form is unreliable, I can not publish acceptable a trustworthy drawings from it.
Hello! For avoiding repeatly receiving this warning 'document size warning' don't click ok just press ESC on your keybord and the warning never shows again on that work session (at least worked for me).
Good work!
Good work!
Thanks Ricardo.
This is exactly what I do, but it does not prevent associative labels from detaching from the model.
Does this occur when you work with switched-off drawing files?
Does it disappear when you switch on those drawing files modifiable (yellow status)?
best regards
rb
Allplan Product Owner
It is still there is Allplan 2021-0-6.
Here is a small example to reproduce the issue:
The issue causes data loss, by means of breaking the links of associative labels!
