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Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 30.12.2020
 

Question:

Why does ProjectPilot open with the following error message:
"Unable to create ProjectPilot control. Is the registry correct?"



Answer:

The reason for this is usually an "external path" that no longer exists. When you start ProjectPilot,
the program tries to access the "external path", which is stored in the Windows Registry.
If this path no longer exists, you will see the above error message.

To correct this error, please do the following:

  • Services application
  • Service menu
  • Windows Explorer - CAD program folder
  • The path to the "User folder" is displayed in the window of the Services application. Open it in Windows Explorer.
  • Find the "extern.cfg"file in this user folder and delete this file.


Now try to start ProjectPilotagain. If the problem still occurs, please do the following:

Start the services application -> Service -> Windows Explorer -> CAD program folder.
Open the "PRG" folder.
Find the following file: "NemProjectPilot10.exe"
Right-click this file -> select "Run as administrator" on the shortcut menu.
ProjectPilot should now start.

Try to start ProjectPilotstraight from Allplan. If the problem is still not solved, please do the following:

  • Services application
  • Service menu
  • Windows Explorer - CAD program folder
  • The Allplan program folder opens.
  • Rename the "PRG" subfolder "PRG_OLD".
  • Start installing the program from the current Allplan DVD.
  • Select "Update installation".
  • Select "Current license file".
  • Set the setup type to "Minimum".


After installation try to start ProjectPilotagain.

Загрузка PDF  FAQ_EN_Error_message_when_ProjectPilot_starts_Unable...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 30.09.2020
 

Question:

How can the program "Codemeter Control Center" be installed manually.


Answer:

Exit Allplan.

A current and released version of "Codemeter Control Center" can be downloaded from the following link.

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The program is located in the folder.
/Allgemein/Wibu/

(Click on the three dots to the right of the file size and select download)


Start the file "CodemeterRuntime.exe" bypassing the user account control. To install, activate the file with the right mouse button and select "Run as administrator".
Confirm all messages in the setup, as well as the default settings with 'Next'.
Codemeter Control Center will then be installed.


Note:
If you are using an Allplan license server, the Codemeter Control Center program is not only available on every Allplan client, but also on the server running the Allplan license server.
Install Codemeter Runtime on your license server in the same way.
Please also note the following instructions for the license server.
https://connect.allplan.com/en/faqid/20200925120630.html

Загрузка PDF  FAQ_EN_Install_Codemeter_Control_Center_manually.pdf...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 24.10.2019
 

Question:

Why is it not possible to install IBD planning data?
Why does Allplan not accept my activation code?



Answer:

If you have just installed Allplan or if you have used a trial license until now, start Allplan once with your license so that Allplan saves your customer number.
Make sure you install the correct IBD package.

IBD provides additional wizards you can use in Allplan. However, you have to purchase these additional wizards.
Should you have any questions (costs, use), please contact your sales partner.


Some notes on IBD:

IBD CAD Planning Data(building construction, industrial construction, ...) are wizards you can use in Allplan. Consequently, you can only install these wizards on a computer running Allplan.

IBD Building Components(building construction, building alteration, ... ) build on BCM/Nevaris.
If you use Nevaris, you must install IBD building components on a computer running Nevaris andAllplan.
If you want to use IBD building components for BCM, you must install this package on a computer running Allplan BCM.
As you can see, it matters whether you are trying to install IBD building components for Nevaris or BD building components for BCM.
You can find both packages on Allplan Connect.


Make sure you download the right package from Allplan Connect.

You get activation codes for the IBD packages you purchase.
You can see your activation codes on Allplan Connect at http://connect.allplan.com/license.

Pay attention to uppercase and lowercase letters in Setup.

You can find the IBD packages on Allplan Connect at
https://connect.allplan.com/de/support/downloads.html
(requires login details for Allplan Connect)

You can filter by version, such as Allplan IBD Version 2016.


Note:

There is no trial license for IBD. This means that you cannot install IBD if you run Allplan with a trial license.

You can install two IBD packages for free. You do not require codes for IBD CAD Basic Planning Data and IBD CAD Building Alteration Data. You can also find these packages on Allplan Connect.

Загрузка PDF  FAQ_EN_IBD_installation_IBD_licensing.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 01.12.2020
 

Question:

The licensing service crashes regularly or does not start at all. Afterwards, no license is available. How can I solve this problem?



Answer:

Problems with the licensing service may have various causes.

If this problem occurs with specific clients only, you can find the cause on these clients. If this problem occurs with all clients, you can find the cause on the server.
Check the following points:


1. Virus scanner
The Codemeter Runtime Server service is running both on the client and on the server.

If the service is blocked on the client, this is often caused by the virus scanner.
However, this may also happen on the server.

If communication with the Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So, you need to exclude the "Codemeter" folder from virus scans. You can find this folder in the virus scanner in the following path: C:\Program files (X86)\Codemeteror C:\Programs (x86)\Codemeter. You can find the “Codemeter” folder in the following path:C:\Program files\Codemeteror C:\Programs\Codemeter.

Restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



2. Update the CodeMeter program
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.html

Start the "CodeMeterRuntime.exe" file.
To do this, right-click this file and select
"Run as administrator".
Confirm all messages displayed and the defaults by clicking “Next”.
CodeMeter Control Center will be installed afterwards.



3. Other causes
Open the “C:\Windows\System32\drivers\” or “C:\Windows\SysNative\drivers\” folder and check whether this folder includes a file called "Multikey.sys". You must delete this file.
Before you delete this file, open Windows Device Manager (Control Panel) and check whether a driver called "Virtual USB Multikey X64" is installed.
If this driver is installed, uninstall it
before you delete the "Multikey.sys” file.
If this driver is not installed, delete the "Multikey.sys” file straightaway.

Note:
Sometimes, the system uses the "Multikey.sys” file in the c:\windows\system32\drivers\ folder to emulate a dongle.
This file is blacklisted by Wibu, as it interferes with the Wibu license system.

Sometimes, you can even find the "Virtual USB Multikey x64" device driver when you open Windows Device Manager.
If this driver exists, the "Multikey.sys” file will also exist.



4. Windows
The license server is based on .Net Framework. Allplan uses .NET 4.6. (Allplan 2019 and later will use .NET 4.7). Like any other Windows service, the Codemeter Windows service running on the license server depends on Windows components such as WMI. WMI depends on RPC, and RPC depends on COM distribution.

There may be a bug in Net. Framework of the operating system.
Fixing Net. Framework may solve the problem.

Check Windows Event Viewer and system information for .Net or WMI errors.
.Net may not be installed correctly,
Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs
Check the application, installation and system.
Windows Event Viewer -> Windows Logs -> Application may include an application error in Allplan licensing. This error may be connected with .Net Framework.
Event ID = 1026 This ID indicates an error which you may fix by repairing the installation of .Net Framework.

Fixing Net. Framework may solve the problem.
Go to the Microsoft Support website at https://support.microsoft.com/de-de/help/2698555/microsoft-.net-framework-repair-tool-is-available.
There you can find a repair tool for fixing errors in .Net Framework.


Check Windows Event Viewer and system information for .Net or WMI errors.
.Net may not be installed correctly,
Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs
Check the application, installation and system.




Note:
Do you have a second server? Test the license server on this sever. Install the license server on this server and activate the license there. Use the description at
https://connect.allplan.com/en/faqid/20150618134224.html
Has this solved the problems?

Загрузка PDF  FAQ_EN_Licensing_service_is_not_running.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Последнее изменение: 27.11.2020
 

Question:

Can I "automate" the installation of Allplan?


Answer:

You can install Allplan 2017 in silent mode. This installation mode is fully automatic; you do not need to enter anything. Silent installation is particularly useful if you want to install Allplan 2017 with the same settings on a large number of workstations on a network.

Requirements for installing in silent mode:

Pay attention to the different licensing types!

Licensing for stand-alone workstations:
Make sure you have not yet activated a license on the computer where you want to record silent installation. Use the Viewer option for recording.

After having installed all computers in silent mode, you must use the Product Key to activate the license locally on each computer.
To activate the license after installation:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings
  • Click License activationon the left.
  • Enter your Product Key.
  • Click Activate license.


Using a license server:

  • The clients take the licenses from a license server.
  • The license server is installed.
  • The license of the license server is activated.

For more information on the license server, go to https://connect.allplan.com/en/faqid/20150618084450.html
Use the Use active licenseoption for recording.

Setup writes the license settings to the %AppData%\Nemetschek\Lic3.ini file.You must distribute this file to all computers.


Some more tips:

  • Before you start installing, unzip the Allplan installation package (for example, using the 7_Zip program). Make sure this package is in a folder that can be accessed by all clients you want to install.
  • Start the command prompt for running the setup program always as a local administrator. To do this, open the shortcut menu and select "Run as administrator". Make sure you always start the command prompt from the correct folder.
  • Setup will automatically install any Microsoft components required by Allplan such as Microsoft .NET-Framework or Microsoft Report Viewer without prompting you to confirm.




Preparing to install in silent mode

To record and run silent installation, you need the installation files of Allplan 2017.
Installing in silent mode involves three steps:

Creating the log file for installing in silent mode

Start by installing Allplan 2017 with the /r option on a typical workstation. During installation, Setup automatically writes all entries to a log file named setup.iss. You can then use this file to install the program on the other workstations.

Installing in silent mode

Next, install Allplan 2017 with the /s option on all other workstations. Installation is based on the setup.iss log file you created in the first step.

Checking the installation

Finally, you should check the setup.log file, which was created automatically during setup, to see whether everything was installed correctly.

Note: When installing in silent mode, Setup usually uses the same setup.iss file to install the program on all workstations. However, you can edit some settings of the setup.iss file if you want to adjust paths. You can find more information in the help; see Adjusting the setup.iss filehttp://help.allplan.com/Allplan/2017-0/1031/Allplan/index.htm#331.htm


To install Allplan in silent mode, do the following:

Install .NET 4.6
Silent setup requires you to install .NET 4.6 in advance. The reason for this is that you have to reboot the computer after installation of .NET 4.6. This reboot would interrupt silent installation.


After you have downloaded the installation files, you must unzip these files before you can use them to install in silent mode.

  • Unzip the zip file downloaded. This results in an .exe file (for example, Allplan 2017-0-5-cad.exe).
  • Then unzip this .exe file using an appropriate program (for example, 7_Zip) and save the resulting file to any folder. You can now use the command prompt to start Setup.exe for recording.



1. Sample installation:
Start by creating a record file. To do this, run setup with the settings you need. You only need to do this once.

Use the command prompt to start this installation with the "/r" option (for record):

To run the setup program, open the command prompt as a local administrator and type the following:
setup.exe /r

Setup starts and runs as usual.

Stand-alone license:
When you are prompted to choose the license configuration, select the Use vieweroption.
License server:
When you are prompted to choose the license configuration, select the Use active licenseoption.


Setup logs the entire installation process, writing everything to the setup.iss file.

If you want, you can change the name and folder of this file:

setup.exe /r /f1<folder>:\Setup.iss
For example,
setup.exe /r /f1c:\Setup.iss
This saves the file directly to C:\.

Be careful:
There must not be any blanks between "f1" and the folder!

Copy the setup.iss file to a folder that can be accessed by all clients you want to install. It is a good idea to copy this file to the folder with the Allplan installation files.

License server:
Copy the %AppData%\Nemetschek\Lic3.inifile to the %AppData%\Nemetschek folder of every client.
If you install Allplan on a client for the first time, you must create the Nemetschek folder in %AppData% first (for example, C:\Users\Username\Appdata\Roaming\Nemetschek).


2. Silent installation:
Make sure you can access the setup.iss file.

License server:
Make sure the Lic3.ini file is in the %AppData%\Nemetschek\ folder.


Setup logs the entire installation process again, writing everything to the setup.log file. You can find this file in the same folder as the setup.iss file. With the /f2 option, you can specify a different folder and file name for the setup.log file.

To start installing Allplan in silent mode on a client, open command prompt as a local administrator and type the following:

setup.exe /s /f1<folder>:\Setup.iss /f2<folder>:\Setup.log

For example,
setup.exe /s /f1c:\Setup.iss /f2c:\Setup.log
This saves the file directly to C:\.

Check the setup.log file to see whether everything has been installed correctly. The [ResponseResult] section should return the &apos;ResultCode=0&apos; value.



Note:

If you have several licenses or license servers, select the required license for each client using the Services application - Utilities - License settings.

Refer to the online help for detailed information on installing in silent mode.
http://help.allplan.com/Allplan/2017-0/1031/Allplan/index.htm#321.htm
To open the help system, press the F1 key during setup. Go to the "Contents" tab, select "Installing" and then "Installing in silent mode".

You can also find information in the help for the license settings:
Services application -> Utilities -> License settings
To open the help system, press the F1 key. Go to the "Contents" tab, select "Licensing Allplan using a license server" and then "Installing in silent mode".


Please note that we cannot provide support for this installation method.

Загрузка PDF  FAQ_EN_Allplan_silent_installation_(Allplan_2017_and...
Версия:  Allplan 2014 / Allplan 2013 / Allplan 2012  | Последнее изменение: 04.01.2018
 

Question:

After I have updated the driver of a graphics card from the Nvidia Quadro or GeForce series, I cannot start Allplan anymore.
I can see numerous error messages. What can I do?



Answer:

Allplan no longer starts after you have installed a current driver of the Nvidia GeForce or Nvidia Quadro WHQL series.


You can solve the problem as follows:

For customers running Allplan 2014:
Install at least version 2014-1-3. This version works with the drivers mentioned above.

For customers running Allplan 2013 or an earlier version:
Start the Services application.
Select Service -> Windows Explorer -> General program data.
(Allplan 2012: Services application -> Service -> Windows Explorer (program folder))
Open the ETC folder and then the "Shaders" folder, for example, C:\ProgramData\Nemetschek\Allplan\2013\Etc\Shaders.
Find the "Postprocess.frag" file and rename it "Postprocess.OLD".
Copy the "Postprocess.frag" file, which you can find attached to this FAQ, into the "Shaders" folder.

A note on Allplan 2014-1-3:
Download this version from Allplan Connect or from the FTP server.

Allplan Connect:
https://connect.allplan.com/de/support/downloads.html

FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2014/CD/
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
This opens the folder on our FTP server.
Select the appropriate file (for example, &apos;DoWn-allplan2014-1-3_x64-cad.zip&apos; for 64-bit systems) and select Edit -> Copy (Ctrl+C). (If you run the Windows 32-bit system, download the other file.)
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
After having downloaded the file, you can decompress it and start installing it by double-clicking the exe file.
To download large files, you can also use a download client, such as Filezilla (http://filezilla-project.org/).

Загрузка PDF  FAQ_EN_Allplan_does_not_start_after_update_of_graphi... Загрузка Postprocess.frag
Версия:  Allplan 2021  | Последнее изменение: 14.12.2020 14:33
 

The original FAQ contains pictures. Use the PDF link to get the complete presentation.

Question:

What does this error message mean and how can I fix it? How can I change the
path and switch from server to local?

Response:

For the use of Allplan Share, a defined path for the "LocaldataPath" is used
for the temporary storage of the project data to be edited. In Allplan 2021, a
default setting was made so that the LocaldataPath should always be in the
Windows user folder. However, for customers who place their users on the
server, this causes the problem that 80 characters are exceeded.
Since hotfix 2021-0-3 there is a possibility to change this path to local by
creating a registry entry.


Note:

The procedure described below is done at your own risk.
Questions about this should be clarified before the practical implementation.
Always make a copy of a file before making any changes to it.
Before changing registry entries, create a backup of the registry key to be
modified by exporting the key in the registry editor under File->export.
We recommend that you have this work done by an experienced technician.


After you have installed at least version 2021-0-3 of Allplan, proceed as
follows:

Be sure to exit Allplan before making the change to prevent data loss and
errors.

On a local C: or D: drive of the computer used for Allplan, create a new folder
with the name "Local data" and the subfolder "Allplan" (e.g. C:\Local
data\Allplan) .
In Windows, as an administrator, start the Windows Registry Editor (Start->
Run-> Regedit) .
In the registry, in the left column, open the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Nemetschek\Allplan\2021.0\InstallRoot.
In the right window, right-click and select New -> String Value. Create a
string value with the names LocalDataDrive and a string value with the name
LocalDataPath.
Now activate the edit mode for the "LocalDataDrive" key in the right column of
the registry editor by double-clicking the left mouse button and enter here
only the drive you have chosen for the local file storage (e.g. C: ) and
confirm the change with "OK". Thus the change is taken over in the registration
editor.
Then activate the edit mode for the "LocalDataPath" key in the right column of
the registry editor by double-clicking the left mouse button and enter the
additional path defined for the local file storage (e.g. \LocalDataPath ) and
confirm the change with "OK". The change will be applied to the registry
editor. The result should look as follows:



Close the registration editor. Allplan now uses the newly defined path for the
Allplan Share cache.
Restart the Allmenu and you will see the local path displayed there.

Загрузка PDF  FAQ_EN_Error_message_LocalDataPath_exceeds_maximum_l...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Последнее изменение: 25.11.2019
 

Question:

Whenever I try to create a project, the New Project, Open Projectdialog box does not open.
If I try to open ProjectPilot, the following message appears:Unable to create ProjectPilot control.What can I do?



Answer:

Some important entries are not defined in the Windows Registry.

Close Allplan and do the following:

Services application -> Service -> Windows Explorer -> CAD program folder -> PRG

Find the NemProjectPilot10.exefile and start it as the administrator. To do this, right-click this file -> Run as administrator.
Start Allplan and open ProjectPilot by clicking File -> ProjectPilot. Then create a new project.
After this, open New Project, Open Project. This should work without problems.



Note:

You require administrator privileges to write to the registry.

Загрузка PDF  FAQ_EN_Projects_cannot_be_created_and_ProjectPilot_d...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Последнее изменение: 22.01.2020
 

Question:

How can I remove NemSLock completely from a computer?



Answer:

Do the following:

  1. Uninstall Softlock 2006 by clicking Start -> Control Panel -> Programs and Features.

  2. Select "Nemetschek SoftLock 2006" and then click "Uninstall/Change". Select "Remove" -> Next -> Yes.
  3. Extract the "NSLFixer2006.zip" file attached and copy it to any folder on your computer. If your email provider or firewall software has blocked this file, you can also download it from our webdrive. Use this link:

    https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

    The tool "NSLFixer2006.exe" is under Allgemein/Nemslock

    (click on the right hand side next to file size on the three dots and chose &apos;herunterladen&apos;)

  4. Start NSLFixer2006.exe by double-clicking it.
    Important note:
    If you are running Windows Vista or a newer operating system, click the program with the right mouse button and select "Run as administrator". Confirm the following message.
  5. Create the key by clicking "Generate/Enter a key" (1).

  6. Select the line to the right of "Generate/Enter a key" (2), "1F02E74917D3F6E7348C1F02E74917D35E2599A254864A233C549A25ADD2EDFD", for example, and press "Ctrl+C". Paste this key into an email and send it to "support.de@allplan.com".
  7. We will send you another key. Please copy this key to the second line (3). If you need to restart the program, paste the key you created into the first line (see step 3, do not click "Generate/Enter a key" again!). Then click "Validate twin key" (4). After you have done this, you should see the following message: "System cleaned. Reinstall NemSLock".
  8. Update your current Allplan version. Use the temporary license file ("psd" can be found in its file name). You can also find your current temporary licenses at www.connect.allplan.com. Go to "Profile -> License administration".
    Students should use the Allplan Setup program which they can download from Allplan Campus (http://www.allplan-campus.com -> log on -> select "Software" at the top -> download Allplan). Use the trial license provided by Setup.



After this, request a new license by sending a new registration request (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
If you work with a license server, reconnect the client with the server.

Загрузка PDF  FAQ_EN_Removing_NemSLock_completely.pdf Загрузка NSLFixer2006_EN.zip
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Последнее изменение: 25.11.2019
 

Question:

During installation I get an error message saying that SetupSchedTaks.exe does not work anymore.

When I try to start Allplan or the Services application, the following message appears:
The program cannot start; api-ms-win-crt-runtime-l1-1-0.dll is missing.



Answer:

This problem is caused by missing DLl files, which are required by Allplan. These DLL files usually come with the operating system. You will only see these messages if the operating system is not up-to-date. These messages are not caused by Allplan.
Instead, this problem is caused by the KB2999226 or KB2918614 (Universal CRT) Windows updates, which contain parts of Visual C++ Redistributable for Visual Studio 2015. Sometimes you cannot install these updates or they are defective.

If you have not yet installed these updates, install them now. In addition, install all available updates.

If you have already installed these two updates, try to install them again.
If the operating system is configured to automatically install Windows updates, some clients report errors during installation of the KB2918614 or KB29992226 package. These errors are caused by Windows, which blocks installation of files of the Visual Redistributable 2015 package. In this case, you must uninstall or delete the updates. After this, try to install the updates again.


If you cannot install the updates, do the following:
1. Deactivate automatic updates
2. Start -> Control Panel -> Windows Update -> change the settings -> never check for updates
3. Restart the computer
4. Download and install missing updates
5. Activate automatic Windows updates again


If you still cannot install the updates, run Windows diagnostics to check your system for update problems.

You can also install the updates manually. Use the following links:

KB2918614:
https://www.microsoft.com/de-DE/download/details.aspx?id=43759

KB2999226:
https://www.microsoft.com/de-de/download/details.aspx?id=49093


Try this if you still cannot install the updates:
https://www.smartftp.com/support/kb/the-program-cant-start-because-api-ms-win-crt-runtime-l1-1-0dll-is-missing-f2702.html



Note:

Regarding this error message, we cannot fix anything on the part of Allplan. These DLL files, which are required by Allplan, are an integral part of the Windows operating system.

Загрузка PDF  FAQ_EN_Missing_api-ms-win-crt-runtime-l1-1-0dll_prev...
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