Try to search for a solution in our user FORUM or our Support FAQ Database or the campus help pages first, before contacting us via:

campus (please no spam) @ (please no spam) allplan.com

If you contact us, use the same email address as in your registration on campus.allplan.com . Give as much as details as possible and tell us, which version of allplan you are using.
We are normaly responding fast, but especially at the beginning of a semester in september there will be longer response times.