- Why can't I create elements?
- Why can't I move a drawing?
- Why are elements not created correctly?
- Why does the program crash when I import a DXF file from the land registry office?
- Why is the outline of a circumscribed area not detected correctly?
- Why can't I calculate shadows?
- Why are elements not displayed correctly in animation?
- Why are parts of dimension text missing?
- Why do the contents of the screen suddenly rotate?
- Why can't I get a preview when I move or copy elements?
- Why are areas not calculated correctly?
Finding the reason for these problems:
Check whether an offset is set in the project settings (File -> New Project, Open Project-> select the project and open the shortcut menu -> Properties; Allplan 2009 and earlier: Tools -> Options ->Advanced Draft -> Settings). If there are offset coordinates, clear the check box.
Select Tools -> Measure(->)Coordinates.
Click in the middle of the drawing in plan view.
If there are very large values (for example, x/y/z greater than 5000 m), you have found the reason for these problems.
The system has problems calculating and displaying data with very large coordinates. The more data you have with very large coordinates, the greater this effect.
- Click Tools -> Options... -> Desktop environment -> Generaland select Optimize working with large coordinates(Allplan 2009 and earlier: Tools -> Options -> Global Options -> Miscellaneous tab -> Optimize working with large coordinates). After this you must restart Allplan. Otherwise, this setting has no effect.
This is a user setting you must define separately for each user.
- Usually, the best solution is to move the data towards the Allplan origin. Use the "Move" tool. When Allplan prompts you to specify the target point ("To point"), select Global point in the dialog line. You can find detailed information in the help for Allplan. Look for the Global pointtopic.
If the data are still not displayed correctly, do the following:
Exit Allplan -> Services application-> Service -> Hotline Tools-> cleanup -> start Allplan.
Allplan from version 2011
Parts of Allplan 2011 have been reprogrammed and are completely new. Allplan uses a graphics library, which has been developed especially for CAD programs and visualization tasks. Depending on the data type and application, the display speed of Allplan is much higher than that of earlier versions, and refresh operations are considerably shorter. What's more, you can create hidden line images in real time.
This new technology is not a one-to-one implementation of the software-based solution in the previous version. Instead, a hardware-based approach is used. When it comes to data processing, the graphics card takes on much of the work. The different behavior of these two technologies that may occur in some parts is inherent. Therefore, the resulting display and refresh operations may differ slightly from what you are used to.
General graphics card requirements for Allplan
To fully exploit hardware acceleration capabilities, you require an Open GL 2.0 and DirectX10 (chip-based) compatible graphics card with 512 MB or more memory. Although Windows XP does not support DirectX10, Allplan only requires the chip-based support of the graphics card to manage the graphics library. OpenGL 2.0 is used in 2D and in visualization windows. These changes employ the latest technology in graphic display, so selecting a capable graphics card, and using the proper drivers is essential.
For more information on graphics card specifications, go to:
Professional graphics cards versus Consumer-Level cards
Graphic card manufacturers typically have different product lines targeted for "gamers" and "professional users". While the hardware setup is very similar in case of both cards, there are key differences in their firmware and driver. "Consumer-Level cards" (such as Nvidia GeForce and AMD/ATI Radeon) are optimized for 3D games and technologically designed for DirectX10, as speed is more important than image quality.
Typically a 3D model in a game contains a low number of polygons with textures applied to them, while in CAD applications polygon count is high, and the image quality of wireframe models or shaded models is more important than navigation speed. Also, professional cards' memory usage is optimized for using multiple application windows, while in gaming this is not relevant.
Another key difference between the two product lines is the way they are delivered and supported. Professional cards (such as Nvidia Quadro and AMD/ATI FireGL/PRO) are built according to the video chip manufacturer's references, so you can always be sure that the driver delivered by the video chip manufacturer (such as Nvidia or AMD/ATI) fits your card.
The manufacturers of Consumer-Level cards (such as ASUS, Sapphire, Gigabyte, PNY and so on) may diverge from the chip manufacturer's references, so their drivers may not be compatible with the chip manufacturer's reference driver. Also, the product life cycle and driver release cycles are much shorter in case of gaming cards, usually 6 months up to 1 year at most and a 1-year warranty period maximum.
Example: comparison of graphics cards
Professional graphics cards / workstation
Professional graphics cards versus Consumer-Level cards
Professional graphics cards differ considerably from "Consumer-Level cards" for private users with regard to specific market segments with special requirements:
- Extensive application tests and certifications with CAD providers
- Optimized and advanced support for API as well as further developments
- Longer product life cycles and availability
- Direct product support
- Longer warranty period
Nemetschek Allplan GmbH cooperates with Nvidia und AMD to test graphics card drivers for the Nvidia FX Quadro/ Quadro and AMD/ATI FireGL/ Fire Pro series. These product lines are tested, certified and recommended for Allplan by Nemetschek Allplan Systems GmbH.
For more information on certified graphics cards, go to:
There are four different categories and areas:
|Graphics card||Application||Quality tests||Status|
|Gaming graphics cards||3D Games||Tested / not tested||Not recommended|
|Professional graphics cards||3D basis||Certified and recommended||End of life|
|Professional graphics cards||3D performance||Certified and recommended||End of life|
|Professional graphics cards||3D high performance||Certified and recommended||End of life|
Recommended graphics cards for laptops (Windows)
For reasons detailed above, we cannot recommend any specific card and driver combination for laptops. However, there are professional graphics cards available for high-end laptops such as NVidia FX Quadro & Quadro NVidia "M" or AMD/ATI FireGL & FirePro "Mobility".
These graphics cards are just as good as their desktop counterparts.
Laptops with Consumer-Level cards have been tested only briefly and cannot be recommended. We have had bad experience with on-board Intel graphics cards.
Graphics cards drivers for Apple Macintosh
Since Macs come with a default graphics card (on-board or gaming), and the drivers are bundled with system updates, we cannot recommend a specific card.
Graphics cards for MacOsX 10.6 (Leopard) or later and Boot Camp support Open GL 2.0 and DirectX10. Currently, there is only one series that is equipped with a professional graphics card: Mac Pro with NVidia FX4800 for Mac.
Notes for Allplan and Macintosh:
- There is no provision for a direct installation under Macintosh.
- Access to Windows must be straight from the Boot Camp installation.
- For performance reasons, Parallels Desktop cannot be used in conjunction with Nemetschek Allplan.
We kindly ask you to understand that Nemetschek Allplan cannot provide support for Boot Camp installations.
Installing graphics cards drivers (Windows)
Graphics cards only work properly if they have a hardware provider supplied driver (not system built-in driver) installed correctly. It may happen that remnants of a previous installation interfere with the current driver installation. If you experience display issues with the drivers listed below, please "clean-install" the driver again. "Clean-install" means removing all previous driver files before installing a new driver. Unfortunately, a simple uninstall may not efficiently remove all components of a driver. There are tools that can do it, like ATI's cat uninstaller or third-party tools like driver cleaner or driver cleaner pro 1.5.
Graphics card drivers for laptops (Windows)
In most cases, graphic card drivers for laptops are supplied by the laptop manufacturer, and graphic card provider supplied drivers will not install on laptops. This makes it practically impossible for us to test laptop graphics cards. If you are experiencing display issues with your laptop, and your supplier does not offer you a driver update, you might try - at your own risk - to tweak a desktop driver to work on your laptop. Note that this is obviously not encouraged by your laptop supplier.
Why is Allplan running so slow?
Check the following points:
1. Current version
Make sure you work with the current Allplan version.
- Do the following or ask your system administrator to do this:
Open Allplan and click the ‘?’ icon in the upper right-hand corner. Click ‘Update Allplan’.
Select 'Find now'. If Allplan finds updates or hotfixes, download the installation packages.
- Deactivate the virus scanner while your are installing updates or hotfixes. This might require administrator privileges. Contact your system administrator if you have problems.
- Right-click the Allplan icon on the desktop. A shortcut menu opens.
Select ‘Run as administrator’ and click ‘Yes’ to confirm the following message.
As a result, Windows security settings do not block the installation.
2. System requirements:
Check the hardware and software required for your Allplan computer.
2.a)Download and run the system test.
Check the notes.
2.b)Check the Allplan system requirements:
2.c)You can find information about graphics cards at
2.d)You can find server operating systems you can use for the central file storage of Allplan at
3. Hotline tools:
Start the Services application, open the ‘Service’ menu and select ‘Hotline Tools’. To save your settings, select the following tools.
- savestd: Saves user defaults.
- savereg: Saves CAD registry settings.
Start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- cleanup: Initializes the display.
- cleanstd: Resets CAD defaults.
- cleanreg: Resets CAD registry settings.
Check whether this has solved the problems.
If this is not so, restore the settings you just saved. To do this, start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- reststd: Restores saved user defaults.
- restreg: Restores CAD registry settings.
4. Color scheme selected in Allplan:
Start Allplan, open the ‘View’ menu, point to ‘Toolbars’ and select ‘Customize User Interface’. Open the ‘Customize’ tab and set ‘Color scheme and icon design’ to ‘Windows’.
5. Check the availability of all projects that are not online (if you use Workgroup Manager):
Start Allplan, open the ‘File’ menu and select ‘New Project, Open Project’. Deactivate ‘Check availability of all offline projects’.
6. Virus scanner
Check whether an anti-virus program is running in the background of the computer or server.
If so, reduce protection to "programs only".
Scanning "all files" can take a long time, considerably slowing down your computer when you switch between projects or exit the program.
You can exclude the Allplan installation folders from real-time scanning.When you start the Services application, you can see a list of the folders to be excluded.
You can find more information at
Changes in the settings of the virus scanner only come into effect when you re-start the computer.
7. Aero desktop effects
Deactivate the Aero desktop effects of Windows.
To do this, open the Control Panel, select ‘Ease of Access’ and go to the ‘Make things on the screen easier to see’ area.
Select the ‘Turn off all unnecessary animations (when possible)’ option.
8. Name resolution on the network
If Allplan takes several minutes to start, name resolution on the network may not work.
To check this, do the following:
Right-click the Windows Start Button, select ‘Run’, type in ‘cmd’, click OK, type in ‘Nslookup’ and press ENTER.
Go to the line following the > character, type in the name of the Allplan data server and press ENTER.
The reply starts with the name and address of the server providing name resolution.
You can find the name and address of the Allplan data server in the second group.
If problems occur, contact your network administrator and ask him or her to configure name resolution correctly.
9. Speed of Allplan projects
Check whether some Allplan projects are slower than other Allplan projects.
Start with the empty project and check whether it is slow too.
After this, select any other Allplan project.
If it is only the current project that is slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.
10. Network: checking out Allplan using Workgroup Manager
If you use Allplan with Workgroup Manager, you can check whether the problems are caused by the network. To do this, check out the workstation with the project in question and use the project on the local Allplan workstation.
You can find detailed information on checking out an Allplan workstation using Workgroup Manager in the
Services application. Open the ‘Help’ and select ‘Workgroup Manager’.
After you have checked out the workstation, Allplan no longer accesses the central file storage of the server.
If this has solved the problems, they are caused by the network. In this case, the network must be checked in detail.
Contact your network administrator and ask him or her to do this.
If the project is still slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.
11. Log files and system information files
If all the points above do not solve the problems, technical support requires more system information about the computer running Allplan.
- So, we would be grateful if you could send us a support request (Allplan Hotinfo with Allplan logging).
To create a support request, start the Services application, open the ‘Service’ menu and select ‘Create support request (Hotinfo)’.
Several dialog boxes open. Select ‘Technical Support Allplan’ and ‘Enquiry with Allplan logging’. Enter all the data required. Finally, click ‘Finish’.
Another dialog box opens, prompting you to start Allplan. Click the ‘Start Allplan’ button.
Allplan starts, logging all processes.
Try to reproduce the problem as exactly as possible.
Exit Allplan as soon as possible, reducing the data in the log file to a minimum.
Then click ‘Next’ to generate the support request with the log file.
You can find more information about Hotinfo at
- To analyze the Windows system environment, we would ask you to send us the logs created by Windows Event Viewer of your computer.
To start Windows Event Viewer, right-click the Windows Start Button, select ‘Run’ and type in ‘eventvwr.msc’.
You can also type in ‘Event Viewer’ in the search box of Windows. This displays the link file to the Windows event logs.
Using Event Viewer, create *.evtx files for the application log and the system log in the ‘Windows Logs’ area and for the ‘Administrative Events’ log in the ‘Custom Views’ area.
Please send us the files.
After I have updated the driver of a graphics card from the Nvidia Quadro or GeForce series, I cannot start Allplan anymore.
I can see numerous error messages. What can I do?
Allplan no longer starts after you have installed a current driver of the Nvidia GeForce or Nvidia Quadro WHQL series.
You can solve the problem as follows:
For customers running Allplan 2014:
Install at least version 2014-1-3. This version works with the drivers mentioned above.
For customers running Allplan 2013 or an earlier version:
Start the Services application.
Select Service -> Windows Explorer -> General program data.
(Allplan 2012: Services application -> Service -> Windows Explorer (program folder))
Open the ETC folder and then the "Shaders" folder, for example, C:\ProgramData\Nemetschek\Allplan\2013\Etc\Shaders.
Find the "Postprocess.frag" file and rename it "Postprocess.OLD".
Copy the "Postprocess.frag" file, which you can find attached to this FAQ, into the "Shaders" folder.
A note on Allplan 2014-1-3:
Download this version from Allplan Connect or from the FTP server.
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
This opens the folder on our FTP server.
Select the appropriate file (for example, 'DoWn-allplan2014-1-3_x64-cad.zip' for 64-bit systems) and select Edit -> Copy (Ctrl+C). (If you run the Windows 32-bit system, download the other file.)
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
After having downloaded the file, you can decompress it and start installing it by double-clicking the exe file.
To download large files, you can also use a download client, such as Filezilla (http://filezilla-project.org/).
You would like to export your Allplan 3D animation model and present it to somebody who does not work with Allplan.
Install a plug-in for Internet Explorer on the computer where you want to view the 3D data. Using this plug-in, you can open VRML files.
Plug-ins of this kind can be found on the Internet. Visit the website of Parallelgraphics, for example.
This plug-in is available for the following browsers:
Internet Explorer 6.0, Netscape Browser 8.0, Mozilla Firefox 1.5, Opera 8.5 or later versions.
Open an animation window in Allplan.
Select File->Export ->Export to Cinema 4D/VRML/3DS/U3Dand save the data under any name in Windows Explorer.
It is advisable to save the file in an empty folder as the textures used in Allplan are copied together with the VRM fileto this folder.
You can then view the VRML file in Internet Explorer. All you need to do is double-click it. The functions provided for navigating and zooming are similar to those you can use in Allplan's animation window.
The Export 3D PDFtool is provided on the animation window's shortcut menu in Allplan 2008 and later versions. You can use Adobe Reader Version 2008 and later to view PDF files created in this manner.
I have some questions about large radii of circles:
How can I display them so that they are completely circular?
How can I transfer them correctly using PDF export?
How can I display them correctly in printouts?
What large radii of circles look like depends on the settings in the ‘Options’.
Select Tools -> Options -> Desktop environment -> Display ->Hardware acceleration -> graphics -> Speed / quality and move the slide bar to the right: ‘Perfect’ setting.
When it comes to PFD files, you can use the settings in the ‘PDF Export’ dialog box to define how large radii of circles look.
Select the Export document of better qualitycheck box in this dialog box.
When it comes to printouts, you can use the settings in the palette to define how large radii of circles look.
Do the following: Create -> Layout Editor -> Print Layouts -> ‘Printer’ tab- More settingsarea
Select the ‘Print at highest quality’ check box.