Question:

How can I install a hotfix?


Answer:

Allplan automatically downloads hotfixes and installs them the next time you start Allplan.
To define settings in Allplan, open the ? menu and select Update Allplan.

Click the Find now button to find updates and install them the next time you start Allplan.


Notes:

1. Downloading hotfixes manually

You can also download hotfixes manually.
Open our homepage
(http://www.connect.allplan.com) and select
Downloads.

The current hotfix and previous hotfixes are available for download.
Before you can download data, you must log in to Allplan Connect


2. Installing hotfixes downloaded manually

You can install the hotfixes downloaded by double-clicking the file. Make sure both Allplan and the Services application are closed.
Hotfixes are installed one after the other in the correct order. In other words, you must download and install Hotfix 2014-1-1 before you can install Hotfix 2014-1-2.


3. Working with Workgroup Manager

If you work with Workgroup Manager and another user has already downloaded the hotfix, you can see the following message:

There are currently no updates available.

In tis case, the hotfix is in the Downloadfolder on the server. In Allplan select ?-> Update Allplan. Choose one of the following options to install the hotfix the next time you start Allplan:

• Install updates automatically-> the next time you start Allplan, the program will install the hotfix without asking you again.

• Download updates, install manually (recommended)-> the next time you start Allplan, a dialog box opens and you can decide whether you want to install the hotfix.

The default setting is
'Download updates, install manually (recommended)'.

Question:

I have renewed my license or purchased an additional option or additional licenses for a license server license. How can I update the license?


Answer:

If you have purchased an additional option, such as terrain, or additional licenses for a license server license, you have to update your license to include this new option.

To update a license

License for a stand-alone workstation:

• Open the 'License settings' dialog box: Services application -> Utilities -> License settings
• Click License activationon the left. Then click the license you want to update.
• The 'Update license' button is no longer grayed out.
• Click Update license.

On the license server:

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update.
• The 'Update license' button is no longer grayed out.
• Click Update license.

Note:
Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settings program.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.

Question:

Allplan does not react promptly or seems to hang after I have selected the "Open on a Project-Specific Basis" or "New Project, Open Project" tool.

One of the following virus scanners is running: Trendmicro, McAfee, Kaspersky, Avira, F-Prot and others.
What can I do to solve this problem?



Answer:

Check whether updating the software of the virus scanner solves the problem.

If it doesn't, configure the real time scanner of the virus scanner so that it no longer scans the program folder and data folder of Allplan.

Start the Services application. Make a note of the following paths displayed in the Services application window:

Program folder
General program data
Central file storage folder

Define these folders as exemptions in your virus scanner.

In addition, add the paths listed below to the list of exceptions:

C:\Program Files\Allplan\AllplanUpdateLauncher 20XX\*.
C:\Users\Windows Username\AppData\Local\Nemetschek\Allplan\20XX\Tmp\*.
C:\Users\Windows Username\AppData\Local\ALLPLAN_GmbH\*.

Please note that the subfolders of the paths given in the list must also be included in the configuration.

Bear in mind that virus scanners may be installed on the server and the clients (provided you work with a server).
For more information on the virus scanner, contact the manufacturer.

Addition:
In addition, also configure the setting for licensing.
Define the exception in your virus scanner for the "Codemeter" folder. You will find this under:

C:\Program files (X86)\Codemeter.
C:\Program files\Codemeter
C:\ProgramData\CodeMeter

Question:

I cannot activate Allplan. When I enter the Product Key, the "no Internet connection" message appears even though the computer is connected to the Internet. Which ports are required? Are there any settings for the proxy server?


Answer:

License activation accesses the internally used URLs

https://lc.codemeter.com/59885/gateways/getLicenses.php and
https://lc.codemeter.com/59885/gateways/getTicketInformation.php.

Make sure the proxy server does not block these URLs.
Try to activate the license again.

Question:

How can I update cross-section catalogs or install country-specific cross-section catalogs in Allplan 2011 and later?



Answer:

To install and save cross-section catalogs in Allplan 2011 and later, select Tools -> Defaults -> Cross-Section Catalogs. A dialog box opens. You can find a folder symbol and a disk symbol at bottom left.

To install cross-section catalogs, use the folder symbol. Another dialog opens, where you can select the cross-section catalog file you want to install. Select the file to be installed and click "Open" to confirm. This installs the corresponding cross-section catalog, which you can now use in Allplan.
To install country-specific cross-section catalogs, select the "Ing" folder, which was created when you installed Allplan. You can find it in the Allplan installation path (e.g., c:\Nemetschek\Allplan 201x\New\Ing - more information on the Allplan installation path is provided below in the "Notes" section).
This folder includes the country-specify cross-section catalog files.

To save a custom cross-section catalog, use the disk symbol. Another dialog opens, where you can select any folder to save the cross-section catalogs currently used in Allplan.



Note:

To update cross-section catalogs, you may need administrator privileges. If necessary, log on as an administrator before you start the update.

To use the cross-section catalogs for a specific project only, set the path settings for the cross-section catalogs of this project to project before you install the cross-section catalogs. In Allplan, open the "File" menu and select "Open Project..." Click the corresponding project with the right mouse button. Select "Properties". A dialog box opens. In the "Path settings" area, set the "Bar and mesh cross-section catalogs" to "Project".

To determine the path where Allplan is installed, use the Services application and select Service -> Hotline Tools-> showcfg. The Services application window shows the path of the Allplan installation folder.

The following abbreviations are used for the country-specific cross-section catalogs in the file names (axyzqusr.txt):
aut Austria
bel Belgium
bra Brazil
bul Bulgaria
deu Germany
eng England
fra France
hol Holland
hrv Croatia
ita Italy
kor Korea
pol Poland
rum Romania
rus Russia
slk Slovakia
svn Slovenia
swi Switzerland
tch Czech Republic
ung Hungary
usa USA

Question:

How can I export data from the layout editor so that Allplan creates a layout DWG and an additional reference DWG for each drawing file?



Answer:

As opposed to Allplan, AutoCAD only provides one model space. You cannot work with various drawing files as usual in Allplan. Using external references, however, you can load parts of different DWG files into one DWG file.
The "exporting complex data with external references" method is particularly useful for exporting data from Allplan's layout editor.
With this method, a master drawing (layout DWG) is created from the layout and additional reference drawings (reference DWGs) are created from all the drawing files placed in the layout. All these reference drawings are associated with the layout DWG and thus also visible there. These files only contain the AutoCAD model space.

Export:

Select the layout you want to export in Allplan's layout editor:

• Select File -> Export-> Export AutoCAD Data.... Select the relevant layout and click OK to confirm.
• A dialog box opens. In the Save inarea at the top, select the folder where you want to save the exported file and select the required file type.
• Click Options... and set the required options on the 'General Settings'tab. In Allplan 2009 and later, for example, you can select the exchange favorite 3 as the basis for the export and set the other options manually.
  Open the 'AutoCAD specific'tab. In the 'Part of file to be transferred'area, select the Design (model space)check box.
  If necessary, define additional settings in the options and confirm them by clicking OK.
• Then start the export by clicking Save.
• The "Export:..." dialog box opens for the layout. Click the Modifybutton if you want to change the configuration. While exporting the data, Allplan displays the "Export:..." dialog box for each drawing file used.
• Allplan creates one layout DWG and an additional reference DWG for each drawing file.
  

Result:

1. Files created:
Allplan creates a file for the layout (e.g., "plan_1.dwg") and an additional file as an XRef for each drawing file placed in the layout (e.g., "tb_1.dwg", "tb_2.dwg" and so on).
When you open the layout DWG (e.g., "plan_1.dwg") in AutoCAD, the reference DWGs (e.g., "tb_1.dwg", "tb_2.dwg" and so on) are displayed as external references.

2. Resolving elements:
Elements in drawing files are transferred as complex elements (e.g., hatching, patterns and dimension lines are retained).
Elements that are directly in the layout are transferred as complex elements or they are resolved, depending on the settings in the 'Explode elements'area.

3. Filtering elements:
The filters in the 'Transfer elements'area apply not only to the data that is directly in the layout but also to the data of the drawing files.

4. Construction lines:
Using the filter for construction lines in the 'Transfer elements'area, you can filter construction lines both in the layout and in the drawing file. In the 'Transfer elements'area, switch off the Construction linesor Not plottable elementoption (same effect).

5. Clipping boundaries:
A clipping boundary is an area that is cut, for example, by a layout window. Clipping boundaries are taken into account.

6. Allplan structure:
Allplan creates a separate DWG for the layout and for each drawing file and transfers the drawing file structure in this way. The layers of the drawing files become the layers of the DWG.

7. Paper space – model space:
With this method, the model space is transferred in each DWG.



Note:

If your planning partners do not want to work with several DWG files in AutoCAD, they can integrate the reference DWGs into the layout DWG and thus work with a single DWG file.
To make sure that the data is referenced correctly when the DWG file is opened, you need to save all the files in a common folder and transfer this folder.
If you have any further questions regarding data exchange, this topic is described in detail in the online Help. All you need to do is press the F1 key. Open the Index tab and selectInterfaces.

Question:

I have used the "Check out" tool to check out the computer from the network and remove the network connection.
Why is Workgroup Manager no longer working?



Answer:

Windows disables network functionality as soon as you remove the network connection (unplug the network cable).
Running Allplan, however, requires specific network protocols (even if the computer is checked out).



Solution:

To make sure that the operating system's network functionality is not interrupted, you can install a virtual network interface card.
Microsoft provides a driver for this (loopback adapter).

How to install:

Windows 8/10:
Right-click the Windows Start button -> select "Run".
Type in "hdwwiz" in the search field. Right-click the program found -> select "Run as admin".
Click Next -> select the required hardware manually in a list and install it -> click "Next".
Select "Network adapter" in the list -> click "Next".
Select "Microsoft" in the list on the left -> "Microsoft loopback adapter for KM TEST" is presented for selection on the right -> click "Next" -> click "Next".

Windows 7:
Click the Windows Start button -> type in "hdwwiz" in the search field. Right-click the program found -> select "Run as administrator".
Click Next -> select the required hardware manually in a list and install it -> click "Next".
Select "Network adapter" in the list -> click "Next".
Select "Microsoft" in the list on the left -> "Microsoft loopback adapter" is presented for selection on the right -> click "Next" -> click "Next".

Windows Vista:
Start the "Hardware Wizard" by selecting
Start -> Control Panel -> Hardware and clicking Continue -> Next.
Select "Install the hardware that I manually select from a list (advanced)" in the box and choose "Network adapter" in the list that follows.
This selects and installs the "Microsoft loopback adapter".

Question:

How can I remove NemSLock completely from a computer?



Answer:

Do the following:

1. Uninstall Softlock 2006 by clicking Start -> Control Panel -> Programs and Features.
   
3. 
   Select "Nemetschek SoftLock 2006" and then click "Uninstall/Change". Select "Remove" -> Next -> Yes.
   
4. Extract the "NSLFixer2006.zip" file attached and copy it to any folder on your computer. If your email provider or firewall software has blocked this file, you can also download it from our webdrive. Use this link:
   
   https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p
   
   The tool "NSLFixer2006.exe" is under Allgemein/Nemslock
   
   (click on the right hand side next to file size on the three dots and chose 'herunterladen')
   
   
5. Start NSLFixer2006.exe by double-clicking it.
   Important note:
   If you are running Windows Vista or a newer operating system, click the program with the right mouse button and select "Run as administrator". Confirm the following message.
   
6. Create the key by clicking "Generate/Enter a key" (1).
   
7. 
   
8. Select the line to the right of "Generate/Enter a key" (2), "1F02E74917D3F6E7348C1F02E74917D35E2599A254864A233C549A25ADD2EDFD", for example, and press "Ctrl+C". Paste this key into an email and send it to "support.de@allplan.com".
   
9. We will send you another key. Please copy this key to the second line (3). If you need to restart the program, paste the key you created into the first line (see step 3, do not click "Generate/Enter a key" again!). Then click "Validate twin key" (4). After you have done this, you should see the following message: "System cleaned. Reinstall NemSLock".
   
10. Update your current Allplan version. Use the temporary license file ("psd" can be found in its file name). You can also find your current temporary licenses at www.connect.allplan.com. Go to "Profile -> License administration".
    Students should use the Allplan Setup program which they can download from Allplan Campus (http://www.allplan-campus.com -> log on -> select "Software" at the top -> download Allplan). Use the trial license provided by Setup.

After this, request a new license by sending a new registration request (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
If you work with a license server, reconnect the client with the server.

Question:

How can I fix bugs in Microsoft .NET Framework components?


Note:

This is a Windows problem. The procedure described is not supported by Allplan. You do this at your own risk.
If you are not sure, give these instructions to your system administrator.


Answer:

Online repairing of .NET Framework up to and including version 4.8

Open the support site of Microsoft: https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available
https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available
https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available

Microsoft provides a repair tool for fixing .NET Framework up to and including version 4.8.

Download the “NetFxRepairTool.exe” file and save it to any folder on the hard drive of your computer; for example, C:\Repair_NetFramework.
Run the repair tool by right-clicking the “NetFxRepairTool.exe” file and selecting “Run as administrator” on the shortcut menu. By doing this, you can bypass Windows User Account Control.
Click “Yes” at the following prompts.
Follow the instructions of the repair tool.

After the repair routine is complete, a log shows you whether fixing .NET Framework has been successful.


Offline repairing of .NET Framework up to and including version 4.8

Download the “NetFxRepairTool.exe” file from

https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available

In addition, download the necessary resources for fixing .NET Framework.
You can download these files from the support site of Microsoft; go to "Offline support".

Download the two files and save them to any new folder on the hard drive of your computer; for example, C:\Repair_NetFramework.




Open the Command Prompt window as an administrator.

Enter the following commands one after another. Confirm each command by selecting Enter.

cd\ [Enter]

cd Repair_NetFramework [Enter]

NetfxRepairTool.exe /addsource C:\Repair_NetFramework [Enter]




The tool repairs .NET Framework.

After the repair routine is complete, a log shows you whether fixing .NET Framework has been successful.


If this does not repair .NET Framework on your computer, try the .NET Framework cleanup tool on the support site of Microsoft.

Download the .NET Framework cleanup tool from
https://blogs.msdn.microsoft.com/astebner/2008/08/28/net-framework-cleanup-tool-users-guide/

After running the .NET Framework cleanup tool, you must reinstall the .NET Framework components removed by the cleanup tool.

Question:

• Why can't I create elements?
• Why can't I move a drawing?
• Why are elements not created correctly?
• Why does the program crash when I import a DXF file from the land registry office?
• Why is the outline of a circumscribed area not detected correctly?
• Why can't I calculate shadows?
• Why are elements not displayed correctly in animation?
• Why are parts of dimension text missing?
• Why do the contents of the screen suddenly rotate?
• Why can't I get a preview when I move or copy elements?
• Why are areas not calculated correctly?

Finding the reason for these problems:

Check whether an offset is set in the project settings (File -> New Project, Open Project-> select the project and open the shortcut menu -> Properties; Allplan 2009 and earlier: Tools -> Options ->Advanced Draft -> Settings). If there are offset coordinates, clear the check box.

Select Tools -> Measure(->)Coordinates.
Click in the middle of the drawing in plan view.
If there are very large values (for example, x/y/z greater than 5000 m), you have found the reason for these problems.

The system has problems calculating and displaying data with very large coordinates. The more data you have with very large coordinates, the greater this effect.



Solution:

• Click Tools -> Options... -> Desktop environment -> Generaland select Optimize working with large coordinates(Allplan 2009 and earlier: Tools -> Options -> Global Options -> Miscellaneous tab -> Optimize working with large coordinates). After this you must restart Allplan. Otherwise, this setting has no effect.

This is a user setting you must define separately for each user.

• Usually, the best solution is to move the data towards the Allplan origin. Use the "Move" tool. When Allplan prompts you to specify the target point ("To point"), select Global point in the dialog line. You can find detailed information in the help for Allplan. Look for the Global pointtopic.
  
  

Note:

If the data are still not displayed correctly, do the following:
Exit Allplan -> Services application-> Service -> Hotline Tools-> cleanup -> start Allplan.

Question:

I just installed an upgrade. How can I convert all the projects at once?



Answer:

Back up all the projects beforehand!

Do the following:

• Exit Allplan on all workstations.
• Only when working with Workgroup Manager:
  Log in as the Allplan administrator (sysadm).
• Start the Services application.
• Only when working with Workgroup Manager:
  Make sure all the computers where projects are located are up and running.
  To check this, select:
  Services application -> Workgroup Manager -> Information -> Display Project List(the second column displays the computer where the project is located).
• Go to the computer where you want to convert the data and set the drawing file size to the maximum value:
  Services application->Service ->Hotline Tools->docsize ->512 (or 1024, if available) ->OK
  Note:
  After data conversion, you can set the drawing file size back to the initial value.
• Start converting the data (use the computer where you have changed the drawing file size):
  Services application ->Service ->Hotline Tools -> datwaprjs: convert data of all projects
  If you reply "Yes" at the following two prompts, the program will convert the data of all projects.
  

Notes:

The time it takes to convert the data depends on various factors:

• Number of projects
• Size of each project
• Performance of the computer converting the data
• Network performance

It is possible to start data conversion from several workstations at the same time.

Note:

You can help the technical support team to process your request by generating a support request with the Hotinfo program and sending it to us.

The generated support request will help to avoid unnecessary questions and delays, as it automatically contains all necessary information pertinent to the problem in question.


Procedure:

The Hotinfo program is installed along with Allplan; you can start it over the following ways:
1. Start -> All Programs -> Nemetschek -> Allplan [version number] -> Hotinfo [version number].
2. Allplan -> ? -> Generate support request (Hotinfo)
3. Allmenu/Services -> Service -> Create Support request (Hotinfo)


Select the team with whom you wish to communicate:
Choose the relevant entry, for example, Technical Support Allplan. The email address of the selected team is entered automatically.

Select the areas on which you have questions:
Please select the question that is pertinent to your support request.
You only need to select question 2 when Allplan support is requesting it from you.

01. General inquiry
02. Inquiry with Allplan logging

Note on question 02:
If you have selected question "02. Inquiry with Allplan logging", you can start Allplan straight form the Hotinfo after the questions.
This will generate and attach a log (trace).
Start Allplan by clicking on the button “Start Allplan”
Carefully reproduce the problem – for example, perform the steps that lead to the failure.
Then click "Next" to generate the support request with the trace.
You can click the "Take screenshot" button at any time while Allplan is running in logging mode. This way, you can quickly and easily save any error messages that may be displayed.

Enter your contact address:
Please enter your name, telephone number and email address
so that the technical support team can contact you.

Please describe the problem:
Describe the problem in detail (for example, include the exact wording of error messages).

Select the files you want to attach to the email:
You can include additional files with important information such as damaged drawing files, NID files or other files.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down.

Create the screenshots you want to attach to the email:
You can use the "New screenshot" button to take screenshots of the entire screen and send them as a file attachment to the Hotinfo.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down

Finish
Here you have the possibility over the pre-selected option "Start Email program..." to start your email program with the created Hotinfo, the generated files as a file attachment and the correct destination address. You only need to press 'Send'.

Over option "Open Hotinfo file to save it..."you can open the support request, save, and send as an email attachment to support.de (please no spam) @ (please no spam) allplan.com, if no e-mail program is installed locally.
In this case, make sure to attach in addition to the support request all additional files also. Attach the "attached files" and "generated screenshots" independently as attachment to your email.

Question:

How can I transfer the license permanently to a new computer?
How can I temporarily transfer the license of a registered computer to a different computer?
How can I interchange the licenses of two registered computers?



Answer:

If you activated the license online by entering a Product Key, you can return the Product Key and then use it for a different computer. You can return and activate the license only if the computers have Internet access. The computer where you want to return or activate the license does not have to be online all the time. It is enough if it is online while you are returning or activating the license.


Returning a license
To return a license in online mode

• Open the 'License settings' dialog box: Services application -> Utilities -> License settings
• Write down the Product Key for the license you are returning.
• Click License activationon the left. Then click the license you want to return.
• Click Return license.

You can now activate the license on a different computer.


Activating a license
If you want to transfer the license permanently, you can activate a license while you are installing Allplan or after you have installed Allplan. By activating a license, you connect the license with the new or other computer. As a result, you can start Allplan on this computer.
If you want to transfer the license only temporarily, install Allplan as a viewer on the second computer and
activate the license later.

To activate the license during installation:
Start Setup and follow the instructions displayed.

• In the 'Installation Option' dialog box, select the 'Enter Product Key' option and click 'Next'.
• Enter your Product Key.
• Click 'Activate license'.

To activate the license after installation:

• Open the 'License settings' dialog box: Services application -> Utilities -> License settings
• Click License activationon the left.
• Enter your Product Key.
• Click Activate license.

Here comes a practical example:
If you want to use a Product Key for running Allplan on two or more computers, you must use computer A to return the license before you can use this license with computer B. To return the license, open the Services application -> Utilities -> License settings -> Return license. If this computer always uses the same Product Key, you can find this Product Key in the box below License activation. This box always displays the last Product Key entered.

If you switch between several licenses, it is a good idea to save the Product Keys used in a text file on the desktop. This way, you can copy the Product Keys quickly and easily to the license settings.


Note: When license cannot be returned due to defect
If your computer has a defect and does not start anymore, or your hard disk has crashed and you had to install a new one, we need a statutory declaration from you. You will receive this declaration after your situation has been checked by the technical support team. Please contact your local Allplan Support with a brief description of what happened.


Further Notes:
You can also find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Click Profile -> License administration.
Only administrators can use this function.

Question:

How can I import data from an earlier version?



Answer:

You can import data from the last three Allplan versions.
Consequently, the following import operations are possible:

Target version <- import possible from version

2017 <- 2014
2016 <- 2013
2015 <- 2012
2014 <- 2011
2013 <- 2009
2012 <- 2008
2011 <- 2006
2009 <- 2005
2008 <- 2004
2006 <- 2003
2005 <- 17
2004 <- 16

We cannot guarantee that data created in older versions can be imported and edited. The conversion of older data may be incomplete, which may affect intelligent components in particular.


1. Archived data from an earlier version (not older than three previous versions):

There are two ways to convert the data to the current version:

• Import the project backups created and archived using the
  Services application -> Data Backup -> Import -> Projects.
  After importing the projects, convert them by opening each project once.
• Import the backups archived using the
  Services application -> File -> Restore documents of any version to '...\Extern'.
  The data are written to the external path.
  You can now process the converted data in ProjectPilot.

2. Archived data from an older Allplan version (older than three previous versions):

• See whether you can use the approach described in step 1 to import the old projects.
• If available, it is a good idea to install an old Allplan version. Import the backups created and archived into this old version and convert the projects using the Services application. If you have imported a complete project backup, convert the data by opening each project once. When finished, repeat this process with a newer version (up to three versions later) until the data are up-to-date.
• If an old Allplan version is not available, you can also have the data converted by Allplan. Please note that this service is not free of charge. Please contact Technical Support -> support.de@allplan.com.

Notes:

• You can convert the data of all projects at once. Read the following FAQ in Allplan Connect: https://connect.allplan.com/en/faqid/20090408124904.html
• If enough hard disk space is available, you are advised to keep and maintain the projects so that Allplan automatically converts them to the current version whenever you upgrade.
• If there are project-specific smart symbol catalogs, you should open the smart symbol catalog once to convert the data.

Question:

How can I move the license server to a new server?



Answer:
If you activated the license(s) online by entering a Product Key, you can return the license(s) and then use them on a different server. You can return licenses only if the server has Internet access.


Returning a license

To return a license in online mode

• Start the license server by opening the License Settings.
• Click License activationon the left. Then click the license you want to return.
• Click Return license.
• Do this for each license until you have returned all licenses.

You can now activate the license(s) on a different server.


To install the license server on the new server, download the software for the license server from Allplan Connect.
You can activate a license in online mode only if you have ...

• Internet access
• a Product Key

Installing the license server on the new server

• Start License Server Setupon the new server.
• Click Install.
• Start the license server by starting the License Settingsprogram. Go to the License activationarea, enter your Product Key and click Activate license.
• If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
• Afterwards, start CodeMeter Control Center.
  To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.
  
  Or Enter Localhost:22350in the address bar of your browser.

• Select Settings -> Server -> Access serverin the Network serverarea and click Activate.
• Click Apply.

Configuring the clients

The license server license will be detected automatically on the network; the clients display the license(s) provided by the new server.

Check the license selection in the license settings of the client:

Services application -> Utilities -> License settings -> License selection

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see additional server name).
Note:Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click Updateto see the licenses of the license server. Use semicolons to separate several server names.


Notes:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Question:

How can I check out a computer and continue to work as a normal CAD user with my usual settings and permissions?



Answer:

Install the "Microsoft Loopback Adapter" driver.
This driver is necessary so that network services are running on the computer all the time.
Go to Allplan Connect for a detailed description: https://connect.allplan.com/en/faqid/000162ae.html


Sign in as the Allplan administrator to the computer.


Step 1: add the computer to workgroup manager
You must add the computer to the workgroup so that you can store data (data server) on this computer. Do the following:

Create data folders:
Create a folder - for example, “Nemdata” - on the computer and share it (full control).
Create the “Allplan” subfolder in this folder. Create two subfolders - “usr” and “prj” - in the Allplan folder.
In this example: “...\Nemdata\Allplan\prj” and “...\Nemdata\Allplan\usr”

To share a folder for the Allplan file storage

1. Start File Explorer on the computer that you want to use for file storage and switch to the folder that you want to share (in this example, the “Nemdata” folder).
2. Right-click the folder that you want to share and select Give access to -> Specific peopleon the shortcut menu.
3. Select Everyoneand click Share.

Add computer:

1. Start the Services application as the workgroup administrator.
2. Click and select Manage computers and projects.
3. Click the Add any computer to Allplan workgroupicon and select the computer that you want to add.
4. Select the “Allplan” subfolder under the share and click “OK” to confirm. This computer is now listed under workgroup server.
   

Note:If you have problems adding the computer to workgroup manager, read the following instructions:
https://connect.allplan.com/en/faqid/20200317162849.html



Step 2: define project owner
A user can only move a project if the user is the owner of this project.
The ownership of a project can only be changed by an Allplan administrator (or the owner of the project).
Allplan -> File -> ProjectPilot ->
Go to the “Projects” node, right-click the required project and click Propertieson the shortcut menu.
Define the owner.


Step 3: move projects
Sign in as the user who wants to check out the computer.
Select the Services application -> Workgroup Manager -> Manage computers and projects.
Click the main server and select the project that you want to move.
Drag the projects one after the other to the computer to be checked out.

Important note: You can take projects with you in several ways.

1. You move the project to the computer.
Move project: Drag the project to the destination computer, or open the shortcut menu of the project and click “Cut”. After this, open the shortcut menu of the destination computer and click “Paste”.
After you have checked in the computer, move the project back to the server so that it is available to all and included in backups again.

2. You copy projects. Click a project, select and hold the Ctrl key and drag the project to the destination computer. Or: Open the shortcut menu of the project and click “Copy”. After this, open the shortcut menu of the destination computer and click “Paste”.

You can continue in two ways: Lock the original project on the server to protect it from changes. Consequently, nobody in the office can work on this project, but it is still on the server. When you check in the computer again, you unlock the project on the server, delete the project and copy your copy back to the server if you have changed the project.
Alternatively, both projects remain active. Consequently, both the project copied and the original on the server can be worked on. In this case, however, you must adjust the data manually when you are back in the office by copying the changed drawing files of the projects by using ProjectPilot.




Step 4: check out the computer
Select the Services application -> Workgroup Manager -> Manage computers and projects.
Click your computer and then click Check outin the lower-right area.
Confirm the message that tells you that there are still user folders on the computer to be checked out.
Enter a comment and click OK. Users in the office see this comment when they try to access a project that is on the computer that is checked out.
Specify the parts of the office standard you want to copy to the computer and click OK to confirm.
The first time you check out the computer, you must copy the office standard once so that the entire STD folder is on this computer. This is no longer necessary when you check out the computer afterward because the contents of the STD folder do not change very often.


Conclusion:

You can now remove the computer from the network and work on your projects when you are out of the office. To make sure that the projects are not changed in the office in the meantime, the projects that are on the computer checked out are locked for the CAD users on the network. These users see the comment you entered when you checked out the computer.



Notes:

• You can only check out a computer to which you are signed in. You cannot check out another computer over the network.
• Projects on this computer must be neither locked nor in use.
• For installations with license server: You must also borrow a license from the license server for the computer you want to check out.
  
  
  Description of the Nemetschek Softlock license server:
  https://connect.allplan.com/en/faqid/20120321113607.html
  
  Description of WiBu license server:
  Allplan 2016: https://connect.allplan.com/en/faqid/20150618134322.html
  Allplan 2017 and later: https://connect.allplan.com/en/faqid/20160523165423.html

Question:

What does this error message mean and how can I fix it? How can I change the path and switch from server to local?

Response:

For the use of Allplan Share, a defined path for the "LocaldataPath" is used for the temporary storage of the project data to be edited. In Allplan 2021, a default setting was made so that the LocaldataPath should always be in the Windows user folder. However, for customers who place their users on the server, this causes the problem that 80 characters are exceeded.
Since hotfix 2021-0-3 there is a possibility to change this path to local by creating a registry entry.


Note:

The procedure described below is done at your own risk.
Questions about this should be clarified before the practical implementation.
Always make a copy of a file before making any changes to it.
Before changing registry entries, create a backup of the registry key to be modified by exporting the key in the registry editor under File->export.
We recommend that you have this work done by an experienced technician.


After you have installed at least version 2021-0-3 of Allplan, proceed as follows:

Be sure to exit Allplan before making the change to prevent data loss and errors.

1. On a local C: or D: drive of the computer used for Allplan, create a new folder with the name "Local data" and the subfolder "Allplan" (e.g. C:\Local data\Allplan) .
2. In Windows, as an administrator, start the Windows Registry Editor (Start-> Run-> Regedit) .
3. In the registry, in the left column, open the key: HKEY_LOCAL_MACHINE\SOFTWARE\Nemetschek\Allplan\2021.0\InstallRoot.
4. In the right window, right-click and select New -> String Value. Create a string value with the names LocalDataDrive and a string value with the name LocalDataPath.
5. Now activate the edit mode for the "LocalDataDrive" key in the right column of the registry editor by double-clicking the left mouse button and enter here only the drive you have chosen for the local file storage (e.g. C: ) and confirm the change with "OK". Thus the change is taken over in the registration editor.
6. Then activate the edit mode for the "LocalDataPath" key in the right column of the registry editor by double-clicking the left mouse button and enter the additional path defined for the local file storage (e.g. \LocalDataPath ) and confirm the change with "OK". The change will be applied to the registry editor. The result should look as follows:
   
   
   
7. Close the registration editor. Allplan now uses the newly defined path for the Allplan Share cache.

Restart the Allmenu and you will see the local path displayed there.

Question:
Which server or server operating system can be used for data storage of Allplan.

Reply:

Since Allplan 2018 we recommend Windows Server 2016 as the server operating system for pure data storage and since Allplan 2019 also Windows Server 2019, since Allplan 2022 Windows Server 2022.
When selecting the server operating system, please also take into account the interaction with the client operating systems used.
For Windows Server 2012 R2, the "development phase" (fixing bug fixes, etc.) was discontinued in 2018.
However, Microsoft will continue to provide extended support (closing security gaps) until 10.10.2023.
The same applies in this respect for the Windows 8.1 operating system used in the same period.

Due to this fact, it cannot be ruled out that the further development of the Windows 10 operating system and the "technological standstill" of Windows Server 2012 R2 could lead to discrepancies when combining these operating systems at some point.

However, Microsoft should be able to guarantee compatibility for the operating systems used in the future.
Windows Server 2016 - Windows 10
Windows Server 2019 - Windows 10
Windows Server 2022 - Windows 10 and Windows 11 respectively.

If Allplan is also to be installed on the server operating system (e.g. Citrix), the corresponding release in the system requirements must be observed. For Allplan 2016/2017 this is e.g: Windows Server 2012 R2. For higher Allplan versions this is e.g: Windows Server 2016.

General information about the system requirements here:

https://www.allplan.com/en/system/system-requirements/


Notes on NAS systems:
NAS server are not generally recommended. Because the product variety and quality is very diverse, no effective quality control can take place. We can give no guarantee about operability. In the past we had performance or stability problems, false representations up to the loss of data in some cases.

This phenomenon occurs most in NAS systems of the lower price segment, which have not installed sufficiently fast hardware. If nevertheless a NAS system is to be used we recommend generally a high-performance hardware and the use of the operating system "Windows Storage Server 2012".

Question:

How can I work from home with Allplan without a direct LAN connection to a common file storage folder?



Answer:

1. Working from home with direct access to the central data


If you want to work together on projects, you can use Allplan Share, Allplan’s cloud solution, to work with Allplan without a LAN connection to the central file storage folder. This is only possible if Allplan is installed as a standalone version on a computer without access to a central file storage folder; otherwise, Allplan does not start. If the computer is part of a workgroup installation, the computer must be checked out and used outside the LAN (like a standalone workstation). Data access is via cloud services.
This is only possible if you use Allplan Share for cloud storage.

Working with Allplan Share is just as simple as working at a standalone workstation. You and several other users can access and edit a project at the same time.

To get more information on Allplan Share, use the following link or contact your sales partner:

https://www.allplan.com/de/add-ons/allplan-share/


You can also find further information on Allplan Connect; use the following link:


https://connect.allplan.com/de/forum/themen/topic/topics/cad-allgemein-1/moderierter-sammelbeitrag-zugriff-auf-allplan-projekte-aus-dem-homeoffice-via-allplan-share.html


Note:

VPN is not useful for common project storage.
Allplan exchanges many files with the data server. VPN uses advanced encryption, which considerably slows down data transfer.
A connection via VPN is not approved for Allplan because data might get damaged even if the connection is interrupted only briefly. In addition, working over the internet is extremely slow if the internet connection is not fast enough (at least 100 Mbit).
Allplan does not support a VPN connection with IPv6; Allplan detects only IPv4.
Make sure that the VPN connection does not switch to sleep mode.

Please note that we cannot provide support for this constellation.



2. Working from home without access to the central file storage (working locally):



2.1 Allplan with workgroup manager:

If workgroup manager is included in your license, you can check out a computer or laptop with projects from the workgroup environment. You can then work from home without access to the server. The projects on the computer or laptop that is checked out are locked for the CAD users on the network. These users see the comment you entered when you checked out the computer.

You can find instructions at

https://connect.allplan.com/en/faqid/20160923105251.html

When you use a license server, you can get the license via a VPN connection or borrow the license beforehand:

https://connect.allplan.com/en/faqid/20180109095437.html
https://connect.allplan.com/en/faqid/20160523165423.html




2.2 Allplan without workgroup manager:

Using the office computer
If you have neither workgroup manager nor network access, you must uninstall Allplan and install it again by specifying the local paths. To work with a project, you must back it up and then import it to the local installation.

Using a new (private) computer
If you want to use a new computer to work from home, you must return the license at the office computer and then use this license to install Allplan on the new computer.


We recommend that you do not mix data from the office computer and the private computer. Merging data later involves considerable time and effort.

Use the following link to find out how to transfer projects:

https://connect.allplan.com/en/faqid/20180507154505.html

Task:

You want to transfer a project with all its settings to a partner office for further editing.

Note:

The following description works only if both partners use the same version of Allplan (Allplan 2018-1 or later).

1. Backing up the project:

Before you back up the project, make sure that “office” or “project” is selected for the path settings of the project.
To do this, open ProjectPilot and select the project: right mouse button -> Properties-> Settings. Here, you can select the path settings.
For exchanging projects with partner offices, we recommend that you switch all project settings to “project”.
This ensures that all pen definitions and line definitions, user-defined fonts, patterns and hatching styles, bar and mesh cross-section catalogs, and layer definitions will be copied to the project and backed up together with the project.

Note:
After the backup, switch the path settings back to “office”. But do not change the paths that already had the “project” setting.

Start Allplan and select the “File” menu -> “New Project, Open Project...”.
Right-click the project that you want to back up and select "Create project backup".
(Allplan 2018: Select “Compress and export project”: )
Select the folder where you want to save the project.

2. Importing the project:

To add a compressed project to the "New Project, Open Project" dialog box

Start Allplan and select the “File” menu -> “New Project, Open Project...”.

• Drag a compressed project (*.zip) from the desktop or from File Explorer into the "New Project, Open Project" dialog box.
• Specify the folder and enter a name for the project; then, click OK.
• Allplan unzips the project, adding it to the project list.

Question:

How to update the license server and the licenses?



Answer:

Allplan 2016: Before you do anything, make sure Allplan 2016-1-4 or later is running on all clients.
Allplan 2017 and higher: Check the version of the license server as described below and update the licenses.

1. Updating the license server
Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
The latest version 1.11xx.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from Allplan Connect - license server version 2021 or from the following link.

https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

The package is in the folder

/Allplan/Lizenzserver/2021/

Start the new License Server Setup on the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

• Click Install.
• Click Exit.
  

If you have not yet installed the license server or if you have not switched to Allplan 2016 or higer until now, you can find detailed step-by-step instructions at
https://connect.allplan.com/en/faqid/20150618084450.html


2. Updating the licenses
Update the licenses at the license server as follows:

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
• As you can see, the 'Update license' function is now available.
• Click Update license.
• If your license includes configurations for several seats, you must update each license separately.
  
  

Note: When updating the license it can be that you will receive a higher version of the license as the version of Allplan you are using. The license is downward comatible and can be used until Allplan 2016.

Question:

Internet connection exists on your computer and the settings used for the proxy for the URLs you have set also. You try to activate your license with your product key, but the activation could not be performed. You get the message ' server not found error'. How can the license be activated yet?

Reply:

License activation:

The following description is valid for single user license as also license server licenses.

Try to activate the licenses on the computer/server via the following website online.
This Web site must be launched directly on the computer on which the license should be enabled.

http://lc.codemeter.com/59885/depot/index.php

In the row "Ticket", enter your Product Key and click continue your license will be displayed, click on activate license now.

Note: (only for license server license)
A selection appears asking for the binding of licenses.
Select firm code 6000100 on the right hand side.
'I want my licenses on one computer (CmActLicense). Firm code: 6000100 CmContainer ALLPLAN CM6 (2000)'

Sometimes multiple rows for the same license will be displayed (E.g. license number and a -u behind it) please leave all licenses checked and click on Activate selected licenses now.

The transfer of the license starts now. When activation is finished your license on this page should now appear with status activated.

If the problems with license activation occurred during the installation of ALLPLAN, cancel to exit Setup and restart the installation of ALLPLAN again. Then select in the Setup license configuration use active license now and the installation can continue.

Then open the license setting over services -> utilities-> license settings.
Or license server via License Settings.

Click on the left side on license selection. Now the license is displayed under the computer name.

License return:

This Web site must be launched directly on the computer on which the license should be enabled.

http://lc.codemeter.com/59885/depot/index.php

In the row "Ticket", enter your Product Key and click continue your license will be displayed, click on re-host license now.

Sometimes multiple rows for the same license will be displayed (E.g. license number and a -u behind it) please leave all licenses checked and click on Re-host selected licenses now.

The transfer of the license starts now.

Notes:

• Sometimes the license is not displayed under license activation, because it has been enabled via the website.
• If you want to remove the licenses, you must do so via the website again.

Question:

Does Allplan create backup files (*.bak)?
How can I use these files?



Answer:

Allplan creates backup files when you do the following:

1. Copy, Move Elements between Documents …
   Allplan creates a backup file of the destination drawing file or layout.
3. Deleting drawing files and layoutsin the "Open on a project-specific basis" dialog box
   If you have selected "Create backup copies of drawing files", Allplan creates a backup file of the drawing file or layout.
5. Importing data to drawing files
   If you have selected "Create backup copies of drawing files", Allplan creates a backup file of the drawing file.

Note on points 2 and 3:

To select the "Create backup copies of drawing files" option, click
Tools -> Options -> Desktop environment -> Save/load area (until V2009 Global Options -> Miscellaneous -> Autosave, Backup)->Create backup copies of drawing files.


Restoring:

If need be, you can restore the original drawing file or layout.
Make a note of the drawing file number or layout number and determine the corresponding project folder as follows:
Services application -> Service -> Hotline Tools -> wopro

Open this folder in Windows Explorer.

Rename the corresponding drawing file "tb000001.ndw" "tb000001.ndw.old" or the corresponding layout "pb000001.000" "pb000001.000.old.", for example.
Delete the bak extension from the corresponding bak file.

Example 1:

You have inadvertently copied the wrong elements to drawing file 4711.
1st step: exit the project in Allplan.
2nd step: delete file tb004711.ndw or rename it tb004711.ndw.old.
3rd step: find file tb004711.ndw.bak and rename it tb004711.ndw.

Example 2:

You have inadvertently copied the wrong elements to layout 815.
1st step: exit the project in Allplan.
2nd step: delete file pb000815.000 or rename it pb000815.000.old.
3rd step: find file pb000815.000.bak and rename it pb000815.000.



Note:

These backup files can considerably increase the volume of data to be backed up. So it is a good idea to delete the .bak files you no longer require before you start backing up data. To delete the .bak files, you can select the Services application and click Utilities -> Delete temporary files.

You can also find this information in the help for Allplan. Please refer to the topic "Using bak files".

Question:

I can neither check in nor check out the computer.
When I try to check in the computer, the following error message appears: “The registry entries are not correct!” How can I correct this error?


Answer:

There is a hidden file on the server. This file causes the problem, which is probably related to user rights or user account control.

You have to change the settings directly on the server, that is so say, you have to use the folder options to show all hidden folders and files.

1. Open the central file storage folder on the server. There is a subordinate folder called
NET. This folder contains the computer_name.out file. Here, computer_name is the name of the computer that is checked out.
Delete this file.

2. Open the shared folder (for example, C:\Nemdata\Allplan) on the computer that is checked out.
Allplan 2015 and earlier: Delete the Net.ChkOutfolder.
Allplan 2016 and later: Delete the NETfolder.

Now the computer is checked in again. Consequently, you can move projects to this computer
or check it out once more.


Note:

If the computer or the projects are still red, you have to fix the projects.

To fix the projects:
Services application -> Workgroup Manager -> Administer projects and computers

Do the following:

Ctrl + right-click computer-> can be checked in
Ctrl + right-click project-> can be unlocked

Repeat this step to unlock every project on the computer.
When you have finished, close the dialog box and open it again to update it.
Now everything should be correct.

Question:

I installed Allplan with Workgroup Manager on a new computer for the first time. When I start Allplan, I get the following message: The user profile "DOMAIN\user name" was not found. Temporarily, the profile of local will be used.
Therefore, I cannot access any project. What can I do?



Answer:

You have logged in to the computer with a new Windows user who does not yet exist in Workgroup Manager administration of Allplan.
You need to add this new user to Workgroup Manager. To do this, log in as the administrator to the computer or use a different computer where a user has administrator privileges for Workgroup Manager.

Services application -> Workgroup Manager -> Administrate users -> right-click -> Create user

For the "user name", you can enter any Allplan user name, which can be up to 8 characters long.
For the "Windows user name", you must enter the name the user uses for login.
Important: If the user uses a domain for login, you must add it to the "Windows user name", for example, DOMAIN\user.


There is one Allplan administrator and any number of normal Allplan users.
A Windows user with any login name becomes an Allplan administrator if you go to "User group" and
select "Administrator"on the dropdown menu. Using this approach, you can also assign administration privileges to existing users.


You must enter the email address and the password only if the user is notpart of the workgroup but needs access to online projects (Workgroup Online).


Important: Click "Apply" and then "OK" to close the dialog box and the user overview respectively.



Note:

After you have created the user as an Allplan user, do not forget to assign the relevant projects to this user. Otherwise, this user is not allowed to edit the projects.
To find out how to
make several projects available to users: https://connect.allplan.com/en/faqid/0001cbd2.html