Allplan does not react promptly or seems to hang after I have selected the "Open on a Project-Specific Basis" or "New Project, Open Project" tool.
One of the following virus scanners is running: Trendmicro, McAfee, Kaspersky, Avira, F-Prot and others.
What can I do to solve this problem?
Check whether updating the software of the virus scanner solves the problem.
If it doesn't, configure the real time scanner of the virus scanner so that it no longer scans the program folder and data folder of Allplan.
Start the Services application. Make a note of the following paths displayed in the Services application window:
General program data
Central file storage folder
Define these folders as exemptions in your virus scanner.
Bear in mind that virus scanners may be installed on the server and the clients (provided you work with a server).
For more information on the virus scanner, contact the manufacturer.
How can I fix Allplan program data?
You can fix Allplan program data by renaming the program folders and installing an update.
Due to the new names, Allplan cannot find the resources during the update. Consequently, it creates new resources.
To fix Allplan program data, do the following:
You need the latest installation package for your version.
You can download this package from Allplan Connect (www.connect.allplan.com) or from our FTP server.
Accessing the FTP server:
Enter the following address in Windows Explorer (do not use Internet Explorer!):
You can find the installation packages in the following path:
Copy the zip file to the local computer and unzip the file.
- Open the Services application of the Allplan version you want to fix.
- Select Service -> Windows Explorer -> CAD program folder.
- Rename the "PRG" folder "PRG_OLD". If Windows Explorer tells you that a file is still in use, restart the computer and try again.
- Start the *.exe file of the installation package you just unzipped.
- Select "Update installation".
- When Setup prompts you for the license, select "Current license file" or "Use active license".
- Select "Minimum" for the Setup type.
Allplan gets new program resources during installation.
As soon as the installation is complete, you can test how Allplan behaves.
If you are not sure, give these instructions to your system administrator.
Keep in mind that you install the version of the installation package you downloaded. This means that you may have to reinstall any subsequent hotfixes.
Which server or server operating system can be used for data storage of Allplan.
Since Allplan 2018 for pure data storage we recommend as a server operating system Windows Server 2012 R2 or Windows Server 2016.
Please note also the compatibility to the used client operating systems when selecting the server operating system.
Windows Server 2008 R2 - Windows 7
Windows Server 2012 R2 - Windows 8.1
Windows Server 2016 - Windows 10
When you want to install Allplan on the server operating system (e.g.Citrix), you have to consider the corresponding system requirements. For Allplan 2016/2017 that eg is: Windows Server 2012 R2.
General information about the system requirements here:
Notes on NAS systems:
NAS server are not generally recommended. Because the product variety and quality is very diverse, no effective quality control can take place. We can give no guarantee about operability. In the past we had performance or stability problems, false representations up to the loss of data in some cases.
This phenomenon occurs most in NAS systems of the lower price segment, which have not installed sufficiently fast hardware. If nevertheless a NAS system is to be used we recommend generally a high-performance hardware and the use of the operating system "Windows Storage Server 2012".Download PDF FAQ_EN_Server_operating_system_for_the_data_storage_...
How can I transfer the NemSLock license permanently to a new computer?
Proceed as follows:
- Install the program on the new computer. Use the temporary license (xxx_xxx_psd.nslock) you received when you purchased the program. If you do not have a temporary license of the current version, contact your support team to request such a license.
You can then work with the program for 30 days – plenty of time to configure your new computer, transfer the office standard and projects and so on (you can find instructions in the FAQ database).
At the same time you can work with the program on your old computer without any restrictions.
- When you have transferred everything you need, return the license to us. To do this, use the old computer and click
Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
(Services application -> Utilities -> License -> License Manager (NemSLock)).
Click "Relocate licenses -> Transfer licenses permanently to a computer". This creates the COMPUTER_NAME.hrdwchg file. Send this file by email to email@example.com.
Tip: Click 'Browse' in the 'Send hardware change file (*.hrdwchg)' dialog box. The program creates and saves the COMPUTERNAME.hrdwchgfile. Then Windows Explorerstarts and the folder with the hardware change file opens. You can now use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer having Internet access and so on. Email this file to firstname.lastname@example.org.
After you have created this file, the Allplan license of your old computer will still be valid for two more days.
As soon as we have removed the registration, we will send you a confirmation by email.
- Create a registration request (register.txt) on the new computer and send this file by email to email@example.com.
To generate a registration request, do the following:
Open the License Manager (Service application -> Utilities- > License -> License Manager). Select the license entry for your seat and click "Request license". Please follow the instructions displayed on screen. Complete the form. Do not forget to enter your email address.
You will promptly receive the license for the new computer (provided you have returned the license to us as described above).
Installing this license file completes the license transfer to the new computer.
The COMPUTER_NAME.hrdwchg file is stored in the following folder:
Allplan 2012 and earlier:
- Windows 64-bit:
C:\Program Files (x86)\Common Files\Nemetschek\NemSLock2006\License
- Windows 32-bit:
C:\Program Files\Common Files\Nemetschek\NemSLock2006\License
Allplan 2013 and later:
- or C:\ProgramData\Nemetschek\NemSLock\HardwareTausch
Why is it not possible to install IBD planning data?
Why does Allplan not accept my activation code?
If you have just installed Allplan or if you have used a trial license until now, start Allplan once with your license so that Allplan saves your customer number.
Make sure you install the correct IBD package.
IBD provides additional wizards you can use in Allplan. However, you have to purchase these additional wizards.
Should you have any questions (costs, use), please contact your sales partner.
Some notes on IBD:
IBD CAD Planning Data(building construction, industrial construction, ...) are wizards you can use in Allplan. Consequently, you can only install these wizards on a computer running Allplan.
IBD Building Components(building construction, building alteration, ... ) build on BCM/Nevaris.
If you use Nevaris, you must install IBD building components on a computer running Nevaris andAllplan.
If you want to use IBD building components for BCM, you must install this package on a computer running Allplan BCM.
As you can see, it matters whether you are trying to install IBD building components for Nevaris or BD building components for BCM.
You can find both packages on Allplan Connect.
Make sure you download the right package from Allplan Connect.
You get activation codes for the IBD packages you purchase.
You can see your activation codes on Allplan Connect at http://connect.allplan.com/license.
Pay attention to uppercase and lowercase letters in Setup.
You can find the IBD packages on Allplan Connect at
(requires login details for Allplan Connect)
You can filter by version, such as Allplan IBD Version 2016.
There is no trial license for IBD. This means that you cannot install IBD if you run Allplan with a trial license.
You can install two IBD packages for free. You do not require codes for IBD CAD Basic Planning Data and IBD CAD Building Alteration Data. You can also find these packages on Allplan Connect.
You have installed Allplan on several local workstations. Now you want to change the installation so that you can access a common network drive.
Before you switch to a network installation, it is essential that you back up all the data of all the workstations.
We strongly recommend that you take advantage of the expertise of Nemetschek’s technical support staff. We are happy to help you!
The following description shows how to change several workstations where Allplan is installed locally and the project data is also stored locally on each computer to workstations with a common network drive without Workgroup Manager.
1st - getting ready
Choose one of the workstations where you will install all the projects and the office standard (hereinafter referred to as the main workstation).
First, move all the projects to the main workstation.
1.a: copying resources into projects
To make sure that the projects in your office have a uniform appearance, change the path settings for the projects' resources to 'Project'.
Make the following setting for each project:
Allplan -> File menu -> ProjectPilot - Admin -> select the individual projects one after the other -> right mouse button -> Properties -> Settings tab
Set the path settings for 'Pen and line definitions', 'Fonts', 'Patterns, hatching styles, area styles', 'Bar and mesh cross-section catalogs', 'Layer structures, line styles, drawing types' and 'Attributes proposed' from 'Office' to 'Project', if necessary.
The corresponding elements are copied from the office standard directly to the project. This ensures that the project settings stay the same even when you copy the project to the new server with the new office standard.
1.b: same folder name as project name
Open the 'General' tab and select the 'Same folder name as project name' setting if you want to proceed as described in 2b.
1.c: pen color ("Color stands for pen")
The pen color for the "Color stands for pen" setting is a user-specific setting that is not saved in the project but in the user folder (...\Usr).
2.a: backing up projects of the individual workstations and importing them to the main workstation (recommended method):
Back up the individual projects. To do this, open the Services application and select Data Backup -> Create -> Entire folders -> Projects.
You can back up several projects in a single operation.
Before you start, specify the backup folder on the network or on the local hard disk: Services application -> Configuration -> Backup path ->Browse for Folder.
The next step is to import the saved projects to the main workstation.To do this, open theServices application -> Data Backup -> Import -> Projects Before you import the individual projects, you can create new Allplan projects at the main computer. As an alternative, you can also create a new project during the import.
2.b: backing up projects of the individual workstations and importing them to the main workstation (special approach):
This approach should only be used with good reason for exceptional cases as it requires in-depth knowledge of Windows.
With this method, Windows Explorer is used to import the projects to the main workstation.
If some project names exist twice, you need to rename these projects before you back them up.
You can then rename the existing 'project.dat' file in the Prj folder of the main workstation.
Next, select the Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
The system creates a new project administration file (project.dat), which should list all projects with names.
Now the main workstation contains the latest version of all the projects of the office.
3rd - merging project defaults
Open ProjectPilot at the individual workstations and copy the elements you want to transfer (symbols, smart symbols, lists, schedules, and so on) to the external path. Of course, you can set the external path to a common network folder that can be accessed by all workstations.
Next, open ProjectPilot at the main workstation and copy the contents of the external path to the office standard.
4th - data backup
- Back up the projects, office standard and user settings at the main workstation:
You can also copy the ..\prj (projects), ..\std (office standard) and ..\usr (user folder) paths to a backup folder (Nemsic, for example) on the hard disk.
- In addition, you need to back up the ..\usr\local folder at every stand-alone computer.
- Export the user interface setting of each user to a file: Allplan -> Tools - > Customize .... -> Export...
5th - uninstalling
Remove Allplan from all workstations.
6th - reinstalling
Before you install the same version again, create and share a folder (Nemdata, for example) on the future data server. Create a subfolder - Allplan - in this folder.
The next step is to reinstall the same version on all the workstations.
Specify the following installation paths:
local (C:\Programs\Nemetschek\Allplan, for example)
Central file storage folder:
Browse -> Network...
Find the sharedNemdata folder and select the Allplan folder.
After this, start installing.
7th - testing the start and restoring the backup
After the installation (check whether Allplan starts), copy the ..\prj and ..\std folders you backed up from the main workstation to the new ...\Nemdata\Allplan server folder.
Next, use Windows Explorer to copy the contents of the former user folder (…\usr\local) of the stand-alone workstation to the new user folder of the computer you just installed.
8th - updating the project administration file
Go to the project.datfile in the ...\Nemdata\Allplan\Prjfolder and rename itproject.alt.After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
9th - summary
Now all the workstations access a common network drive with the same project pool and office standard.
With this type of installation, only one user can access a project at any one time. If several users are to work on a project at the same time, you need to install Workgroup Manager.
How can I work together on a project with a partner from another country?
Using Allplan 2019 and later, you can work on projects across countries.
Allplan starts as a viewer. What can I do?
Do the following:
1. The Allplan license folder contains the servcfg.nse file.
Open this folder:
Services application -> Service -> Windows Explorer -> General program data (ETC, LIC) -> License.
Delete the servcfg.nse file from this folder.
2. Install the new, appropriate license, which you can find in the attached file. Save the license to a folder on your computer and install it as follows:
Services application -> Utilities -> License -> Install HARDLOCK License
3. Check that the light indicator of the connected USB dongle (blue or white stick) is on all the time. To test it, you can connect the dongle to a different port.
4. Install the current hardlock driver if the light indicator is off.
You can find detailed instructions here:
5. Select the Services application -> Utilities -> License -> License settings -> Licenses.
Check if "Allplan FT" is displayed in the white window on the left. If this is so, Allplan has accepted the dongle.
If this is not so, send the logmes.nse file, info.001 file and the new servcfg.nse file (license folder) to firstname.lastname@example.org
After I have updated the driver of a graphics card from the Nvidia Quadro or GeForce series, I cannot start Allplan anymore.
I can see numerous error messages. What can I do?
Allplan no longer starts after you have installed a current driver of the Nvidia GeForce or Nvidia Quadro WHQL series.
You can solve the problem as follows:
For customers running Allplan 2014:
Install at least version 2014-1-3. This version works with the drivers mentioned above.
For customers running Allplan 2013 or an earlier version:
Start the Services application.
Select Service -> Windows Explorer -> General program data.
(Allplan 2012: Services application -> Service -> Windows Explorer (program folder))
Open the ETC folder and then the "Shaders" folder, for example, C:\ProgramData\Nemetschek\Allplan\2013\Etc\Shaders.
Find the "Postprocess.frag" file and rename it "Postprocess.OLD".
Copy the "Postprocess.frag" file, which you can find attached to this FAQ, into the "Shaders" folder.
A note on Allplan 2014-1-3:
Download this version from Allplan Connect or from the FTP server.
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
This opens the folder on our FTP server.
Select the appropriate file (for example, 'DoWn-allplan2014-1-3_x64-cad.zip' for 64-bit systems) and select Edit -> Copy (Ctrl+C). (If you run the Windows 32-bit system, download the other file.)
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
After having downloaded the file, you can decompress it and start installing it by double-clicking the exe file.
To download large files, you can also use a download client, such as Filezilla (http://filezilla-project.org/).
How can I install additional Allplan workstations on an existing network (with or without Workgroup Manager)?
Before you install the additional workstations, find out the path to the central file storage folder on a computer where Allplan has already been installed. Open the Services application on this computer. The Services application window shows the path to the central file storage folder.
Enter this path when Setup prompts you to specify the central file storage folder.
Select "Minimum" for the Setup type.
- Make sure the version you are installing is the same as the one installed on the other workstations.
- In addition, make sure all workstations are running either with Workgroup Manager or without Workgroup Manager. To find out whether Workgroup Manager is installed or not, open the Services application and check the menus: if you can see the Workgroup Manager menu, Workgroup Manager is installed.
- Installing additional workstations does not affect the data (projects, ...) in the central file storage folder.
- If you add new users to a new Allplan workstation, do not forget to add them to the Workgroup Manager, too.
- Version 2014 and earlier: if one of the computers also serves as the Allplan server, you cannot use the approach described above to find out the path to the central file storage folder.
In this case, you will see the path to a local folder instead of the central file storage folder.
Use a different computer to find out the path to the central file storage folder.